Orders & Delivery

How do I place an order?

There are four ways of purchasing from Tredz:

1. Online - once you have found the product(s) you would like to purchase, add the product(s) to your basket and follow the easy one-page checkout process. You will then see a page where you can edit or amend any incorrect details before you submit your order.

2. By telephone on 01792 799 508.

3. By post. You can write your order enclosing a cheque or postal order (we wouldn't recommend posting credit card details) and post to:

Tredz Online Sales
Castell Close
Swansea Enterprise Park
Llansamlet
Swansea SA7 9FH

4. In person at our bike shop in Swansea or our Cardiff bike shop

How much will postage and packaging cost?

P&P to mainland UK is free regardless of product size and value. This will usually take between 2 and 5 days to arrive.
Guaranteed next working day delivery is £10.00.
Next working day morning delivery is £17.50 (regardless of size and value).
Exceptions to this are: Northern Ireland £36.00, Scottish Highlands and Islands £42.00, Channel Islands £42.00, Isle of Man £50.00, Isle of Wight £20.00, Jersey £40.00, Guernsey £40.00 all taking approximately 7 days.

How do I know it's safe to order from Tredz?

The ordering and payment process at Tredz is highly secure. We use Thawte and PROTX to ensure your data is encrypted and kept on secure servers. We do not see your credit card details when you place an Internet order.

For a more detailed explanation of the process see our secure shopping page.

What guarantees will my product(s) have?

The same as if you bought it on the high street. It could even be argued that you've got more on your side thanks to the distance selling regulations. For example, you have the right to cancel your order within 7 days, starting from the day after you receive the goods. All our goods are sourced from reputable UK distributors so manufacturer warranties are honoured all the way up the line.

How soon will I receive my product(s) from placing my order request?

We endeavour to dispatch goods within 24 hours of receipt of your request. However, if a delay occurs due to a stock issue, we will contact you to inform you of this.

When will my purchase be charged to my card?

We will charge your card the day your purchase(s) is dispatched. If four items from a five item order are being dispatched, then only those four items will be charged. A separate charge takes place when the final item is then dispatched. Remember, there are no postage costs to you regardless of order size or split.

Why use Tredz, not your competitors?

We feel we've gathered a great product range from the top brands in cycling and we try to improve on that every day and if you have any questions, our experienced staff are more than happy to advise you to make sure you buy a product that is right for you.

How will I know what sizes to buy?

You can view our bicycle sizing guides or call and speak to one of our advisers on 01792 799 508.

How will my bike purchase arrive?

In a large tailor-made box with internal protection.

Will I need to build my bike at all?

Unlike some bike shop competitors, Tredz sends out all adult bikes 'ready to ride'. All you need to do is turn the handle bars and screw in the pedals. A short video showing you how this works can be seen on our TredzBlog.
Kids bikes (16w and under) come unassembled but are very quick and simple to put together.

Will my bike have been serviced?

Bikes only leave us when an experienced qualified mechanic has completed a full pre-delivery inspection (PDI). That work is then checked and signed off by our quality control technician. Only then is it fit for re-boxing and dispatch.