Tredz Terms & Conditions

DISTANCE SELLING TERMS & CONDITIONS

You officially have the right to cancel your order within 7 days, starting from the day after you receive the goods. We at Tredz don't think that's enough:

Not happy with what you've bought? Just send it back to us within 30 days for a full refund – no questions asked.

The good(s) must be returned within 7 days of cancellation at your own expense. Please remember to obtain proof of despatch as we cannot be held responsible for goods lost or damaged in transit.

We will refund you within 30 days of receipt of good(s) less the carriage charges incurred in delivering the goods and any refund charges imposed by the Credit Card Company.

All good(s) must be returned complete, unused, unopened and in the same prime condition as received, together with the original box and packaging in an undamaged and reusable condition.

You must take care of the good(s) whilst in your possession. No refund will be issued until the good(s) have been received and inspected by us.

SECURITY
All on-line credit card transactions take place on PROTX secure servers. Communication with Protx is securely encrypted using Thawte SSL.

ABOUT SSL CERTIFICATES

PRIVACY STATEMENT
Tredz do not sell, rent or give out personal details you submit to any 3rd party. We may use your phone number address or e-mail address to contact you about an order. Any personal details gathered from orders or enquiries (collected lawfully and in accordance with the Data Protection Act 1998) are kept safely.

Read our full Privacy Policy here.

WARRANTIES AND DISCLAIMERS
All credit card details are entered and stored securely by the PROTX secure payment service.

All prices are £ Sterling and include VAT at the current rate (where applicable).

Contact us at: sales@tredz.co.uk . Alternatively write to us at: Tredz (Online Sales), Unit 5, Castell Close, Swansea Enterprise Park, Llansamlet, Swansea SA7 9FH or call us on 01792 799508.

The information, products and services contained on this web site may be out of date or include omissions, inaccuracies or other errors. All information is provided on an 'as is' basis.

All items offered are subject to availability and we reserve the right to refuse any order. Online prices may be different from in-store prices and our shops may not carry the same stock and offers as available online.

Any views or opinions expressed on items are for guidance only and do not constitute any part of a contract.

All sizes where quoted are approximate only. Colours may vary due to manufacturing runs and computer screen settings.

Tredz reserves the right to make changes to this web site at any time without notice. Prices and specifications may change without prior warning.

Delivery normally takes 2 to 7 working days. Once checked and signed for all goods are the responsibility of the purchaser. This does not affect your statutory rights as a consumer.

Tredz cannot be held responsible for delivery failures by 3rd parties. We appreciate how frustrating it is if this happens and we'll give our couriers a very hard time if it does, but we're not able to pay any compensation.

BUYING WITH FINANCE
The finance facilities offered by Tredz are provided by V12 Finance. The following options are available: Classic Credit, Buy Now Pay Later and Interest Free Credit. Finance is explained in more detail on the bicycle finance page.

Please note that orders paid for by Finance can only be shipped to the billing address as on your application. It will not be possible for us to ship goods to a different delivery address.

CANCELLATIONS/REFUNDS
If an order needs to be cancelled please contact us at sales@tredz.co.uk immediately. If we are unable to fulfil an order we will contact you with an alternative or you may request to cancel the order.

COMPLAINTS
Any complaints should be sent to sales@tredz.co.uk. We endeavour to respond to complaints within 24 hours and complaints are treated in strictest confidence.

IN-STORE VOUCHERS
PLEASE PRINT YOUR VOUCHER AND BRING IN-STORE TO USE

The following Terms and Condition apply to in-store vouchers:

Please print vouchers to be used in-store.
Vouchers are redeemable by any person.
Only one voucher can be redeemed per person.
In-store vouchers cannot be used on-line
Vouchers can only be redeemed against full-price products.
Only one voucher can be redeemed per transaction.
Vouchers are not redeemable for cash.
Refunds on products bought using vouchers will only be for the non-voucher value.
Vouchers can only be redeemed against values equal to or greater than the voucher value.

ONLINE VOUCHER OFFERS
The following Terms and Condition apply to online offers and vouchers:

Vouchers sent by email are redeemable only by the person the email is addressed to.
Only one voucher can be redeemed per person.
Only one voucher can be redeemed per transaction.
Vouchers are not redeemable for cash.
Refunds on products bought using vouchers will only be for the non-voucher value.
Vouchers can only be redeemed against values equal to or greater than the voucher value.
Vouchers are valid on full price product purchases only.

CUSTOMER SERVICE
8.30am - 5.30pm (Monday to Friday). We endeavour to respond to enquires within 24 hours.

Tredz, Unit 5, Castell Close, Swansea Enterprise Park, Llansamlet, Swansea SA7 9FH
Tel: 01792 799508 E-Mail: sales@tredz.co.uk

REGISTERED OFFICE ADDRESS:
Tredz Ltd, Kingsway, Swansea West Industrial Park, Swansea SA5 4DL
Company No. 05007919, VAT No: 869 5481 64