Terms &
Conditions

Returns

Distance selling regulations mean you have the right to cancel your order within 7 days, starting from the day after you receive your goods. At Tredz we don't think that's enough.

It’s easy to return a product with our 365 day, hassle free returns. We will give you a full refund or exchange on any item that is returned to us unused/unfitted, in a resaleable condition and in its original packaging.

For hygiene reasons we can’t accept the returns of undergarments if these items have been worn. We understand you would like to try clothing on for sizing and fit, but please make sure you wear undergarments when trying on for size.

We cannot accept returns of facemasks once the seal is broken on the packaging.

Please see our Returns page for full details.

Security

All online credit and debit card transactions take place on SagePay (previously PROTX) secure servers. Communication with SagePay is securely encrypted using Comodo SSL.

See our secure shopping page for more details.

Product Information & Pricing

In the event that our product descriptions or prices are incorrect, we reserve the right to correct that price or description and notify you accordingly.

If you have ordered an item that is not suitable based upon the incorrect product description or price given, we will correct this by cancelling your order and refunding your credit/debit card or Paypal account in full. This will be the extent of our liability to you in the event of these errors. 

Tredz will not be held accountable for any advice given in relation to the suitability of a product required to repair an item.

Buying with finance

Finance is provided by Novuna Personal Finance and PayPal Credit with 0% APR finance available on purchases over £250 for Novuna Personal Finance and from £99 for PayPal Credit. Finance is explained in more detail on the bike finance page.

Please note that orders paid for on finance can only be shipped to the address given in your finance application. It will not be possible for us to ship goods to a different delivery address.

Tredz do reserve the right to exclude products of our choosing from certain finance packages. These can include purchases used in conjunction with promotional coupons, reduced items and sale bikes.

Cancellations/refunds

If an order needs to be cancelled, please contact us immediately. If we are unable to fulfil an order we will contact you with an alternative or you may request to cancel the order.

Complaints

Any complaints should be sent to info@tredz.co.uk. We endeavour to respond to complaints within 24 hours and complaints are treated in strictest confidence.

Vouchers and discount offers

Tredz currently offer three types of vouchers: Gift Vouchers, in-store offer vouchers and online promotional vouchers. Please see below for details. For individual promotion terms and conditions, please click here 

Online vouchers

Tredz gift vouchers can be bought online and can be used to purchase any item on our website.

Voucher purchase and use:

• Add the voucher(s) to your basket and purchase as normal.
• Your credit/debit card will be charged when we process the order and generate the voucher. Please note - if you pay by PayPal your money will be taken straight away.
• We'll send you an email with the voucher (you will not receive a voucher by post).
• You can forward the email as a gift, or print-out the voucher and send that in the post.
• You can purchase more than one voucher and buy vouchers as well as other products in the same order.
• Vouchers can be used to purchase any product on our website.
• Our system requires vouchers to be used in one transaction, unused portions cannot be re-used.
• The voucher can be used on a basket value less than the voucher value, however, this means you lose the unused portion of the voucher.
• Vouchers can not be used on finance orders, or Cycle to Work orders.
• Vouchers are valid for 12 months and are not redeemable for cash.
• Please note: Gift vouchers can only be used on Tredz.co.uk or at one of our Tredz branded stores.
  

In-store vouchers

Please print your voucher and bring in store to use.

The following terms and conditions apply to in-store vouchers:

• Please print vouchers to be used in-store.
• Vouchers are redeemable by any person.
• Only one voucher can be redeemed per person.
• In-store vouchers cannot be used on-line
• Vouchers can only be redeemed against full-price products, unless otherwise stated.
• Only one voucher can be redeemed per transaction.
• Vouchers are not redeemable for cash.
• Refunds on products bought using vouchers will only be for the non-voucher value.
• Vouchers can only be redeemed against values equal to or greater than the voucher value.

Online promotional voucher offers and newsletter offers

The following terms and conditions apply to promotional voucher codes/discount codes unless otherwise stated on the following page: Click here

• Only one voucher can be redeemed per person.
• Only one voucher can be redeemed per transaction.
• Vouchers are not redeemable for cash.
• Promotional codes are subject to a minimum spend of £30.
• Refunds on products bought using vouchers will only be for the non-voucher value.
• If vouchers are redeemed against an order value less than the voucher value, the difference will not be refunded.
• Promotional voucher codes/discount codes cannot be used in conjunction with any other voucher or promotion including Insurance Vouchers.
• Tredz reserves the right to withdraw or amend offers and vouchers at any time.
• Unless stated otherwise, the following brands are excluded from offers: Bianchi, Garmin, Wahoo, Giant, GoPro, Liv, Scott, Nearly New Bikes, Cycle to Work, Tredz maintenance products, Specialized Turbo Levo & TacX Neo are also excluded.

Other online offers

• Add the qualifying products to your basket, discount will be automatically applied to the total basket value.

Kids & Junior Bikes Price Lock Terms

• "Our 'Kids & Junior Price Lock Promotion' promises you that the prices of our kids and junior bikes will not go lower between now and Christmas Day 2023. If, by a rare chance, we do reduce the price, just let us know, and we will happily refund you the difference. Please be aware that if you have used a discount code during your purchase, the refund amount will be adjusted to account for the discount. To be eligible for a refund, your purchase must be made during the campaign, and you must notify us within 7 days of the price drop with proof of your original purchase. Any price lock refunds will be at the discretion of Tredz and will be assessed for eligibility. Please contact our Live Chat Team to inquire about a refund. Nearly New Bikes are excluded from the promotion. These terms are valid from October 17th to December 25th, 2023.

Competitions

The following terms and conditions apply to all competitions on www.tredz.co.uk and associated social media platforms unless stated otherwise.

• Competitions are open to all people aged 18 or over and a resident in the UK, excluding employees (and their immediate families), affiliated companies, agents or anyone professionally connected with the competition.
• Only one entry is allowed per person and entries can only be accepted via the official entry format.
• We won’t accept responsibility for lost or undelivered entries.
• Every entry will become property of Performance Cycling Ltd (trading as Tredz).
• We reserve the right to alter, amend or close the competition if necessary.
• Entry into a competition is considered acceptance of these terms and conditions (which include the specific competition instructions and rules).
• Winners are contacted via email or direct message and have 14 days to accept the prize
• If the prize is declined, the winner cannot take up the prize or be contacted within a reasonable time, the prize will be forfeited, and another winner may be drawn at our discretion.
• Tredz may choose to publish the names of competition winners for publicity.
• At our discretion we may disqualify entries that are non-compliant with these terms and conditions. In the even of a dispute, the decision of Performance Cycling Ltd is final.
• Competition prizes are non-transferable, and no cash alternative will be offered.
• Where specific competition rules conflict with these terms and conditions, the specific competition rules apply.

Customer services

Our customer services team is here to help. You can contact us by phone or email, Our opening hours are 9.00am-5.30pm Monday to Friday.

Tredz, Unit 5, Castell Close, Swansea Enterprise Park, Llansamlet, Swansea SA7 9FH 
Tel: 01792 799508 E-Mail: info@tredz.co.uk

Registered Office:

Icknield Street Drive, Washford West, Redditch, Worcestershire, B98 0DE.