How to get in touch with Tredz
Our customer services team is here to help. You can contact us by phone or email, or by using the form below.
Whether you need some help with sizing, or have questions and comments about our services, our approachable team is just a click or phone call away. We aim to respond to all queries within one working day.
Swansea store opening hours
Cardiff store opening hours
Cross Hands store opening hours
By phone 01792 799508
By email email@example.com
If you need an update on the progress of your order, please email firstname.lastname@example.org or call 01792 799508.
Yes, you will receive an email when your order is dispatched. Don’t forget to check your junk mail folder.
You can contact Tredz by email on email@example.com, or by phone on 01792 799508.
Just fill your basket with at least £280 of items and checkout as normal. During checkout you’ll be given the option to apply for one of our finance deals. For more finance information, click here.
Email firstname.lastname@example.org with a list of what you want. We’ll send you a quote within 48 hours to pass onto your employer. They will then issue a voucher that you send to us and we’ll fulfil your order. For more Cycle to Work information, click here.
You can return items in their original packaging and unused condition within 365 days for a refund or exchange. You will have to pay the postage cost of getting them back to Tredz. For more returns information, click here.
You can return it using your chosen postage method with a completed returns form, the Collect Plus service, or, for bikes, we can help arrange a courier. For more returns information, click here.
Bikes are all delivered assembled and instructions for setting up your bike will be included in the box. You can find a video to show you how to set your handlebars and put your pedals on here.
Have you checked our guides section? Here you’ll find bike, accessory and maintenance advice. If you need more help, contact our knowledgeable advisors on 01792 799508 or email@example.com
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