About us

How to get in touch with Tredz

Our customer services team is here to help. You can contact us by phone or email, or by using the form below.

Whether you need some help with sizing, or have questions and comments about our services, our approachable team is just a click or phone call away. We aim to respond to all queries within one working day.


Customer services opening hours.
Monday8.30am-6.00pm
Tuesday8.30am-6.00pm
Wednesday8.30am-6.00pm
Thurday8.30am-6.00pm
Friday8.30am-6.00pm
Saturday8.30am-12 noon
Sunday8.30am-4.30pm


Swansea store opening hours
Cardiff store opening hours
Cross Hands store opening hours

By phone 01792 799508

By email info@tredz.co.uk

By post
Tredz Online Sales
Castell Close
Swansea Retail Park
Llansamlet
Swansea
SA7 9FH


Frequently asked questions

Where’s my order?

If you need an update on the progress of your order, please email info@tredz.co.uk or call 01792 799508.

Will I be sent a dispatch email?

Yes, you will receive an email when your order is dispatched. Don’t forget to check your junk mail folder.

How do I contact Tredz?

You can contact Tredz by email on info@tredz.co.uk, or by phone on 01792 799508.

How do I order a bike on finance?

Just fill your basket with at least £280 of items and checkout as normal. During checkout you’ll be given the option to apply for one of our finance deals. For more finance information, click here.

How do I order a bike on the Cycle to Work scheme?

Email info@tredz.co.uk with a list of what you want. We’ll send you a quote within 48 hours to pass onto your employer. They will then issue a voucher that you send to us and we’ll fulfil your order. For more Cycle to Work information, click here.

What is your returns policy?

You can return items in their original packaging and unused condition within 365 days for a refund or exchange. You will have to pay the postage cost of getting them back to Tredz. For more returns information, click here.

How do I return an item?

You can return it using your chosen postage method with a completed returns form, the Collect Plus service, or, for bikes, we can help arrange a courier. For more returns information, click here.

I need help setting up my new bike.

Bikes are all delivered assembled and instructions for setting up your bike will be included in the box. You can find a video to show you how to set your handlebars and put your pedals on here.

I need some buying advice.

Have you checked our guides section? Here you’ll find bike, accessory and maintenance advice. If you need more help, contact our knowledgeable advisors on 01792 799508 or info@tredz.co.uk

Tredz Online Sales, Castell Close, Swansea Retail Park, Llansamlet, Swansea, SA7 9FH
E-mail: sales@tredz.co.uk | Tel: 01792 799508