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Returns

Tredz have extended their returns period for the Christmas and New Year season. Any products purchased and despatched between 1st December 2009 and 31st December 2009 may be returned at any time up to 31st January 2010.

After 31st December 2009, our returns policy will revert to the standard 30-day period for items purchased after this date.

At Tredz we guarantee to only send you quality products and we inspect everything thoroughly before we send our goods out to make sure they're in perfect condition. We also carefully package and protect everything so that it doesn't get damaged on its way. However, should you need to return an item, here is what you can do:

How do I return an unwanted item?

Tredz want customers to be satisfied every time they shop. However, if you are unhappy for any reason with your purchase, simply return your product(s) to us in their original condition, and securely packaged, within 30 days of receipt.

Everything on the site is free delivery as standard (i.e. we pay for it to get you). You will need to pay for the item(s) to travel back to us if we're to refund/exchange for you. Please include the returns slip to let us know the reason for the return and who it's from, and remember to obtain proof of despatch as we cannot be held responsible for goods lost or damaged in transit.

We shall issue a full refund less any postage paid (for express delivery etc.) and any refund charges imposed by your credit card company. You will be responsible for the returned product(s) until they reach us. All good(s) must be returned complete, unused and in the same prime condition as received, together with the original box and packaging in an undamaged and resaleable condition. No refund can be issued until the good(s) have been received and inspected by us.

If we sent you something you hadn't ordered, return it within 30 working days unused and in its original packaging and you will not be charged.

How can I cancel an order?

Cancellations can only be accepted by e-mailing sales@tredz.co.uk. If the order has been completed and has been shipped, then a return will need to be arranged. This will be easier by telephone, therefore please include a daytime telephone number with your e-mail. Your account will be credited once the product(s) arrive back at Tredz.

My product has arrived faulty or damaged. What do I do?

We try our best to ensure items arrive in good condition. However, if a product has arrived with a fault or damage of any kind please email us at sales@tredz.co.uk. We can then take the best course of action for you and the particular item.

Returning a product under the WEEE Regulations

What do the WEEE regulations mean?

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Shops selling new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

When you buy a new Electrical or Electronic product from Tredz either online or in-store, we will take back your old item on a like-for-like basis. This will prevent it going into a landfill site by being disposed for recycling.

Customers must return their WEEE item to Tredz within 28 days of purchasing their new item. You can either drop the product off in-store, or send the item, clearly marked as WEEE to Tredz at:
Castell Close
Swansea Retail Park
Llansamlet
Swansea
SA7 9FH

If the item is too large, contact us to arrange a return. Please note that this is not a free service.

Disposing of electrical equipment?

There is of course no reason why you can’t drop off your old electrical equipment at a recycling site local to you, whether you have just bought a new item or want to get rid of old equipment regardless.

By taking your waste electrical products to one of the registered amenity sites, you can be confident that they will be subjected to a monitored and controlled recycling process, thereby preventing these products being sent to landfill. You can locate your closest participating collection site by entering your postcode at www.recycle-more.co.uk

How do I recognise WEEE products?

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below which will help you identify products as WEEE.

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.