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Customer Feedback

We thought you might like to see how our existing customers think of us, so here's some of the recent feedback we've received. Thanks to all our kind customers who take the time to get back to us, it's great to know our efforts are appreciated!

Just a quick note to say we have just taken delivery of the new bike and I wanted to say how delighted we are with the service you have provided, although there was a slight delay you kept us posted regularly and then to find on delivery the bike was completely assembled and tested to the degree that you had even fitted the extras we ordered like lights and Speedo …well done thank you!! We were up and running within 5 minutes of delivery; where as on other occasions we have received a bike ordered over the internet only to find it resembles a Macano kit and takes an hour to read the instructions and a further 2 hours to put it together. The only slight niggle in this case is the screen on the Speedo has received a slight crack in transit that may prove problematic in wet conditions. We will defiantly use and recommend Tredz again and again.
Many thanks

Just a bit of good feedback for you regarding my recent purchase of my Claud Butler road bike from you. Thanks for a high level of service - bike was really well set up - kept well informed of small delay - bike well packed for delivery - will definitely be using you again.

Much thanks for your prompt and courteous service. Very much appreciated!
With kind regards,

Thankyou for all your prompt help with ordering/delivering and subsequently sorting out my queries with Madisons in such a prompt way and to my satisfaction. Look forward to dealing with Tredz in the future. Cheers,

The helmet arrived today, we have one delighted three year old little girl who now has a matching helmet and hotrock bike for her birthday, she’s like a bullet already!
Thanks very much.

Just wanted to let you know that the bike arrived this morning! Thanks for all your help!
Kind Regards

Just to say a BIG Thank You for arranging the delivery of the bike. It arrived this morning and is absolutely great. You made an 11 year old very happy!!! We will certainly tell everyone about the wonderful service we received from you. It was way beyond expectations. Well Done. Enjoy the weekend ... we will.
Regards,

Bike came in today, Great service and very prompt delivery ..!
Thanks Again..

bike arrived in 1st class condition on fri at 4pm.bike is even better than i expected as it was picked of your better priced internet site
regards

What can I say, such wonderful Customer Service, rare to find these days. Thank you very much and you will now be the first shop that I look for to purchase equipment.
Once again many thanks.

Thank you. The parts arrived on Saturday morning. I hope the remaining bracket comes in soon.
Great customer support from Tredz.

I had ordered a Giant Expression N3 bike which arrived very quick and in great condition. Thanks for the very good service. Keep up the great work. Many thanks and I will spread the word...

Thanks Simon, all happy. I appreciate your help as always.

Thank you for your excellent service. The shoes were great value and arrived quickly. Cheers!

Thank you for keeping me updated throughout processing this order. I received your previous email and voicemail and thank you again. Whilst the item being delayed is a pain, you kept me informed and it was something i didnt have to worry about as it was in hand. (you can tell I have been on maternity leave as I have 'lists' of things to do now hence why i am so grateful).
I will be sure to recommend Tredz to my friends and family.

That is good news – I am getting a second hand trainer off ebay on Friday – so your timing is perfect. Nice touch on the communication – I will use you again.

Thanks for the update, Must say very impressed with the way you have kept me up to date.

Excellent service...overshoes arrived on Saturday! Thank you.

Thanks for keeping me informed. It makes a refreshing change to deal with a company who actually think of their customers. Cheers

Just like to say many thanks for a great deal and a quality bicycle, my Daughter loves it! It will be the Youngest ones turn this year, so I'll be back in touch before Xmas 2009.
cheers!

Many thanks for the excellent coommunications and service - will recommend Tredz. Order arrived today.

I purchased a Hope Vision 4 from you earlier this week. Just wanted to drop you a note to say thanks for such an efficient service. Ordered Monday night and received it Wednesday morning. Great product, great price - impressive! All the best.

Thanks for your excellent service

Just to say a big thank you for all your hard work in obtaining Emma's order. We really appreciated it. Let your boss know so he can give you a bonus (lol)
Take care...Thanks again

I'd just like to thank-you for such fantastic service. I ordered my new Turbo trainer last week (21jan), and was expecting it to arrive towards the end of this week. It was delivered on Monday, set-up Monday night & calibrated last night. Great new tool for my training and so quiet (my old turbos bearing had gone!)

Got my stuff through today - thanks for prompt service, am very impressed! You can use me for any website testimonials if you need to. Now, I might need to look into getting some gloves too...

The wheels arrived today and are already on my sons bike. He is really pleased and they look great, he has several very jealous friends!!! Thanks for keeping me so well informed since I ordered them

Just to say thanks, love my new bike.

Thank you very much for keeping me updated on this order. I’m looking forward to shopping with you again.

Thanks for keeping me so up-to-date with my order. If only all internet order companies were so helpful. Many thanks. I look forward to receiving my stuff soon.

I very much appreciate your emails, its very nice to be assured that though my order was delayed its now on its way. I just wanted to let you know that I will be recommending Tredz to my cycle friends and will also post my high customer satisfaction experience of Tredz on a couple of internet forums
Thanks again

Thanks for getting the jacket to us so quickly - the other half thinks it's great and it got a good test yesterday when it was chucking it down as he cycled home from work!

I placed an order for some cycling gear only a few days for Christmas, it arrived on time and was liked very much by the recipient. I would just like to say thank you to the staff at Tredz, whenever I rang everyone I spoke to was very helpful and efficient. Thank you very much.
Best wishes for 2009

Dear Tredz, Thank you very much indeed, a great product at a great price, delivered fast - I could not ask for more. Very Merry Christmas and a Happy and Prosperous New Year to all.
Kind regards

Bike arrived yesterday (wednesday) and looks lovely! I know my son will be very pleased with it. I would like to thank you for your quick and efficient service as I know the bike I asked for was not in stock and you have all worked very hard to make delivery in time for Christmas.My son will not have a disappointing christmas morning now! I would like to wish you all a Very Happy and Peaceful Christmas and you can rest assured that i will recommend you to any of my friends who wish to order a specialist bike.
Thank you once again,

Bikes have been received at 9am this morning, what great service.
Merry Christmas

Received - wicked bike. It does crazy things like change gears immediately when you ask! Ta folks,

I received the order last week, which arrived in perfect condition. Thank you very much, I am very happy. I have since placed another order with you for another pair of cycling shorts, but of a different size. I hope you will be able to supply me again. Best wishes

I have actually received my order this morning, with many thanks! Thank you for your excellent comms, much appreciated.
Kind regards,

I just want to say what a great service tredz have been, delivery was super quick and product excellent, at great price, scott aspect 60.

The bike arrived on Friday, its fantastic, thanks for a great service, Chris was correct to say "wow" when he got his, I said "wow" when I saw mine.

Just received my bike and spent the afternoon riding it round the office, ride at work scheme?. Any way just to say thanks and how pleased I am with it, and the service I received from Tredz.

thanks very much, I am back in circulation, and if you would please post the gloves to me. Tell you what Simon your company has impressed me, and I will put another order into you for some overshoes in the next few days. Once again thanks.

Thanks, cannot wait to see it, chloe will love it i hope and shall be recommending you to friends on price and communication. Thanks again.

Thank you for letting me know. Great customer service.

Simon,
no problem. It was a shame the order was late and partly incorrect when it arrived, but just to let you know I have been happy with the way the problem has been dealt with and resolved and will certainly be happy to use and recommend you in the future.
Regards,

Thanks for the refund, very speedy response & great customer service!
Best regards

thanks for such brilliant service.I will recomend you to others

Hi there just a quickie to say thankyou for the excellent service from youselves and let you know the bike was delivered this morning and everything seems to be o.k. Thanks once again.

Received shoes today and already been out. Fantastic shoe, really comfortable and look fantastic at a brilliant price.
Many thanks.

Hi Tredz,
Many thanks for your reply and your help in allowing me to visit my local bike shop. I am pleased to say that I didn't make it to the shop as the noise stopped after using the bike in torrential rain. I wonder if the rain has lubricated something and stopped the clicking noise.I had sprayed Muc Off absolutely everywhere previously so I can't think what has stopped the noise.
I will post a message on a cycling forum that I visit to say what a great service I have received from you because I do hear that people have worries about buying a bike online. I hope that my post will ease people's fears and they may even buy from you.
Best wishes

Dear Tredz
The bike arrived, all is well many thanks
Already done 40 miles on it
Cheers again and thanks for the great service.

Thank you for the apex helmet and the barracuda hacker 2008 bike both are great. I will recomend tredz to all my mates .Your the best!!!! Thanks again.

Received the bike today, just wanted to say thanks for the quick service. The bike is great, just need some better weather.
Thanks

The bike arrived safely Friday 8th OK. Well packaged and ready to go – impressed. Appreciated the updated calls / mails that you sent keeping me fully aware of the progress of my order. Would highly recommend Tredz.
Regards

thanks for all your help, will reccomend your website to friends,

Bike arrived yesterday and my wife was very pleased with it
Thanks very much

Hi Tredz,
The bike arrived today and it's great, perfect for my commute to work. I'm very impressed by the way it was packaged and was already built so it was a doddle to get it up and running and will be sure to recommend tredz to friends who buy new bikes in the future.
Thanks for the great service and all the best.