Bike Finance

PayPal Credit is a paperless cardless revolving credit limit that’s built in to the PayPal Wallet. With PayPal Credit, there’s no card to keep track of and it can be used again and again in most places that PayPal is accepted.

No, PayPal Credit is only available to customers over 18 living in the United Kingdom (excluding Channel Islands and the Isle of Man). As part of the application process a customer’s creditworthiness is verified, so it is not appropriate for customers with a poor credit history.

If your application being declined, please do not ask our staff, we are not informed on a the reasons for a decline. PayPal will send you an email with the explanation of the decline and contact details, for any additional questions on the decision. If the decision was due to a customer’s credit history, PayPal will note the credit reference agencies consulted when making the decision.

In cases of suspected fraud please refer your concern to the PayPal Credit Customer Service team on 0800 368 7155.

If you want to make a complaint about PayPal Credit, please contact PayPal Credit Customer Service team on 0800 368 7155.

PayPal Pay in 3 is an interest-free loan that lets you split your basket into three payments, with the first due at time of purchase and subsequent payments due every month on the same date. It’s a great way to spread the cost of larger items or to cover emergencies, and is a helpful tool to manage your budget more effectively.Please note that Pay in 3 is an unregulated credit agreement. Carefully consider whether you can afford the repayments and be aware of the possible impact of missing payments, including making other borrowing more difficult or more expensive.

We’re offering PayPal Pay in 3 to a growing number of our UK customers. PayPal Pay in 3 is not available for certain merchants and goods. We may also decide not to offer PayPal Pay in 3 as a payment option in certain circumstances, such as where our checks suggest an increased risk of fraud or where data we hold suggests you may not be eligible. If you choose PayPal Pay in 3 as your payment method when you check out with PayPal, you’ll be taken through the application process. You’ll get a decision instantly, but not everyone will be approved based on the checks we carry out.

When applying for PayPal Pay in 3, we may conduct a “soft” credit check if we need more information to make a decision. “Soft” credit checks are not visible to others, so have no impact on your credit file. However, we do share some data on your repayment history with Transunion. Although it does not impact your credit score, this data will be visible to other companies and may impact your ability to obtain credit from other lenders and the cost of accessing it. More information is available in our Pay in 3 Terms & Conditions."

When making a purchase with PayPal Pay in 3, if you pay with a debit card we will place a pre-authorisation hold on your chosen card for an amount equal to the initial payment or one third of your total purchase amount. This will show as a pending authorisation in your PayPal account activity and also in the bank account of the card linked to your PayPal account. Once you complete your purchase with PayPal Pay in 3 and the merchant ships your goods, the pending authorisation will be removed and the initial payment will be withdrawn from your card. If you do not complete your PayPal Pay in 3 transaction, the pending authorisation will be automatically voided by PayPal within 24 hours of the pre-authorisation hold.

You can use PayPal Pay in 3 for eligible shopping cart amounts between £30.00 to £2,000.00.

Yes, PayPal Pay in 3 is a separate feature from PayPal Credit. You can apply for Pay in 3, regardless of whether you have PayPal Credit. We will assess your application for Pay in 3 on the basis of internal and sometimes external data. Any purchases made using PayPal Pay in 3 are visible in the Pay in 3 section of your PayPal Wallet, separate from any PayPal Credit transactions.

Please note there are some minimum criteria if you later decide to apply for finance. To apply you must:

• Be at least 18 years old.
• Be in full time work (16 hours or more a week), retired, or in receipt of disability allowance.
• Have been a UK resident for three years or more.
• Have a mobile phone number.
• Have an email address.
• Have a UK bank account from which Direct Debits can be taken.
• Be up to date on other credit repayments without recent defaults, County Court Judgments (CCJs) or bankruptcy.

Yes, you will be credit checked.

A credit check will be carried out on your financial history to see if you are a suitable candidate for finance. This check will remain on your credit report for 12 months.

Our finance is supplied by Novuna Personal Finance and PayPal Credit.

© Performance Cycling Limited 2024. Tredz is a trading name of Performance Cycling Limited. All Rights Reserved Company No. 03398601 | VAT No: 797 0776 69. Performance Cycling Limited trading is registered in England and Wales 03398601. Registered office: Icknield Street Drive, Washford West, Redditch, Worcestershire, England, B98 0DE. Performance Cycling Limited t/a Tredz and Tredz Bikes is authorised and regulated by the Financial Conduct Authority and acts as a credit broker and not a lender, offering finance products from a restricted range of finance providers including PayPal UK Ltd and Mitsubishi HC Capital UK PLC.

We've teamed up with Novuna Personal Finance to offer you a finance payment option. Novuna Personal Finance provide retail point of sale credit through an online paperless application and processing system. If your application is successful, you’ll enter into a credit agreement with Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance.

Performance Cycling Limited trading as Tredz offers products from Novuna Personal Finance. Novuna and Novuna Personal Finance are trading names and is provided by Mitsubishi HC Capital UK PLC. Terms & Conditions Apply.

Interest-free and interest-bearing credit agreements are provided on behalf of Tredz by Novuna Personal Finance, who also supply finance for some of the UK’s most renowned brands.

After you have selected finance at the checkout, you will be offered the applicable finance terms. Once you have selected your finance term, you will be redirected to your selected finance provider to complete your credit application. This is a short process where you’ll be asked to supply your name, address, employment and banking details, as well as additional information, like marital and residential status, and number of dependents, which will help your selected finance provider make the credit decision. If you already have a PayPal account, you may not need to supply these details as they are already held on file against your PayPal account’ .

Please note, a mobile number and email address are mandatory for applying for a finance application. If a customer does not have a valid email address, unfortunately you will not be able to apply for the finance. If your application is accepted, you will then be presented with your finance agreement, which you will be able to sign with one click of your mouse or tap of your finger.

Novuna Personal Finance offers the option of shipping to an address that is different to the billing address. Your shipping address must be specified when you make your finance application.

The maximum threshold for Novuna Personal Finance is £25,000. For PayPal Credit, the maximum threshold is £20,000.

With Novuna Personal Finance your first payment is taken 30 days after your first item is despatched. With Buy Now Pay Later your first payment is deferred for 12 months.

With PayPal Credit your first payment is taken when your order has been dispatched.

Yes you can with Novuna Personal Finance and PayPal Credit.

For Novuna Personal Finance overpayments can be made as soon as the finance agreement is live. Contact Novuna Personal Finance direct to take a one-off payment over the phone using credit/debit card. Or create a standing order for regular payments. Overpayments will reduce the term not the minimum monthly repayment. With Buy Now Pay Later, if you settle your agreement within the agreed payment holiday period there is an early settlement fee of £29.00. It is Important to note that Interest is calculated from the start of the agreement, which means that interest will accrue during the holiday period.

Paying your loan off early with PayPal Credit is easy. Login to your PayPal account, select 'Wallet' and click 'PayPal Credit'. Click 'Make a payment' and then enter the amount to repay your balance, then click 'Continue'. Select which card or bank you'd like to fund the payment with and then click 'Continue'. Finally, click 'Pay'. Alternatively you can call PayPal customer service on 0800 368 7155 and they will help arrange this with you.

If finance is accepted your items will be built and shipped as soon as possible. This could take as little as 24 hours.

Yes. You can return any item on finance.

Novuna Personal Finance - once the returned goods are received and processed the reduction on your finance agreement will be in your account within two-three working days.

PayPal Credit - return your purchase as normal and the money will be refunded to your PayPal Credit account within two working days.

Please note: you can’t return an item on finance if it reduces the minimum value of your basket to below £99 for PayPal Credit or £250 for Novuna Personal Finance.

We can exchange a product for one of the same value. Or, we can offer you a voucher of the same value as the item(s) you are returning. This voucher can be used for any item and is valid up to one year.

Please contact us on Live Chat, or call 01792 799508 if you have any questions.

If you already have PayPal Credit, you can take advantage of these offers without having to reapply as long as you have enough available credit limit. Just select one of available instalment offers and check out with PayPal Credit.

Yes, however if you don’t have a PayPal account, you can create one as part of the PayPal Credit application.

Signing up for a PayPal account is free and easy; all you need to do is provide your email address, create a password and accept PayPal’s User Agreement.

If your application for finance isn't successful, then unfortunately Novuna Personal Finance will be unable to finance your purchase. In this instance, you will receive a decline letter, both on-screen and by email. We acknowledge that circumstances change and just because a previous application has been refused, it does not mean that a further request will automatically be turned down. We do suggest however, that you leave at least 6 months between applications. You will still have the option to purchase your items in full using a valid debit or credit card or with PayPal Credit.

If you have been declined for PayPal Credit, PayPal will send you more information about why your application was unsuccessful. You can still use PayPal to complete your purchase.

Just return your purchase as normal and the money will be refunded to your PayPal Credit account.

Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. Note, there are exemptions to online returns which include tailor made/personalised goods.

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.

At Tredz, we are committed to providing our customers with the best possible service. We take accountability and want to make sure we deliver on our promises, however we understand that sometimes things do not always go to plan, and we may need to put things right.

If things do not go to plan or you are not satisfied with any product or service, we have provided; our internal complaint handling procedures are there to support you and recognise your concerns

More information can be found on our Complaints Procedure.