SECURITY | PRIVACY STATEMENT | WARRANTIES AND DISCLAIMERS BUYING ON FINANCE | CYCLE TO WORK| CANCELLATIONS/REFUNDS | COMPLAINTS IN-STORE VOUCHER| ONLINE VOUCHERS and OFFERS | COMPETITIONS |CUSTOMER SERVICE
DISTANCE SELLING TERMS & CONDITIONS
You officially have the right to cancel your order within 7 days, starting from the day after you receive the goods. We at Tredz don't think that's enough:
Not happy with what you've bought? Just send it back to us within 365 days for a full refund – no questions asked.
Please see our Returns page for full details.
SECURITYAll on-line credit card transactions take place on SagePay (previously PROTX) secure servers. Communication with SagePay is securely encrypted using Comodo SSL. See our secure shopping page for more details.
PRIVACY STATEMENTTredz do not sell, rent or give out personal details you submit to any 3rd party. We may use your phone number address or e-mail address to contact you about an order. Any personal details gathered from orders or enquiries (collected lawfully and in accordance with the Data Protection Act 1998) are kept safely.
Read our full Privacy
WARRANTIES AND DISCLAIMERSAll credit card details are entered and stored securely by the PROTX secure payment service.
All prices are £ Sterling and include VAT at the current rate (where applicable).
Contact us at: firstname.lastname@example.org . Alternatively write to us at: Tredz
(Online Sales), Unit 5, Castell Close, Swansea Enterprise Park, Llansamlet, Swansea SA7 9FH or
call us on 01792 799508.
The information, products and services contained on this web site may be out of date or include omissions, inaccuracies or other errors. All information is provided on an 'as is' basis.
All items offered are subject to availability and we reserve the right to refuse any order. Online prices may be different from in-store prices and our shops may not carry the same stock and offers as available online.
Any views or opinions expressed on items are for guidance only and do not constitute any part of a contract.
All sizes where quoted are approximate only. Colours may vary due to manufacturing runs and computer screen settings.
Tredz reserves the right to make changes to this web site at any time without notice. Prices and specifications may change without prior warning.
Delivery normally takes 2 to 7 working days. Once checked and signed for all goods are the responsibility of the purchaser. This does not affect your statutory rights as a consumer.
Tredz cannot be held responsible for delivery failures by 3rd parties. We appreciate how frustrating it is if this happens and we'll give our couriers a very hard time if it does, but we're not able to pay any compensation.
BUYING WITH FINANCEThe finance facilities offered by Tredz
are provided by V12 Finance.
We offer Classic Credit and Interest Free Credit. Finance is explained in more detail on the
page. Please note that orders paid for by Finance can only be shipped to the
billing address as on your application. It will not be possible for us to ship
goods to a different delivery address.
Tredz do reserve the right to exclude products of our choosing from certain finance packages. These can include purchases used in conjunction with promotional coupons, reduced items and sale bikes.
CYCLE TO WORK orders
While you can benefit from the great discounts Tredz offers in addition to the Cycle to Work savings, we have to reduce the discount by 10% on discounted items due to the Scheme's admin charges. So, for example, an existing 25% discount becomes 15% on the Scheme (remember, you get the additional Cycle to Work discount on top of this!).
CANCELLATIONS/REFUNDSIf an order needs to be cancelled please contact us at email@example.com immediately. If we are unable to
fulfil an order we will contact you with an alternative or you may request to cancel the order.
COMPLAINTSAny complaints should be sent to firstname.lastname@example.org. We endeavour to respond to complaints within 24 hours and complaints are treated in strictest confidence.
VOUCHERS and DISCOUNT OFFERS
Tredz currently offer three types of vouchers: Gift Vouchers, in-store offer vouchers and online offer vouchers. Please see below for details.
GIFT VOUCHERSTredz Gift Vouchers can be bought online and can be used to purchase any item on our website.Voucher purchase and use:
PLEASE PRINT YOUR VOUCHER AND BRING IN-STORE TO USE
The following Terms and Condition apply to in-store vouchers:
ONLINE VOUCHER OFFERS & NEWSLETTER VOUCHERSThe following Terms and Condition apply to online offers and newsletter vouchers (not to Gift Vouchers):
OTHER ONLINE OFFERS
These terms and conditions apply to all competitions on www.tredz.co.uk unless otherwise stated.
At Tredz we regularly spy on the competition to make sure we're offering the best possible price on all our great products.
However, if you're eagle-eyed enough to spot a bit of a bargain elsewhere, we'll do our best to match the price. We keep an eye on the prices charged by leading independent cycle retailers, so if you do spot a product you're after on their site which is cheaper, why not see if we can match it?
Please tell us where you saw the product by calling us on 01792 799508 or sending an email
here with Price Match Promise in the subject line. We'll then do some research and get back to you.
As much as we'd love to match every lower price, there are some terms and conditions we have to apply:
EXTRA 10% OFF PROMOTION PROMOTION TERMS
CUSTOMER SERVICE 8.30am - 5.30pm (Monday to Friday). We endeavour to respond to enquires within 24 hours.
Unit 5, Castell Close, Swansea Enterprise Park, Llansamlet, Swansea SA7 9FH Tel: 01792
799508 Fax: 01792 797923 E-Mail: email@example.com
REGISTERED OFFICE ADDRESS:
Tredz Ltd, Kingsway, Swansea West Industrial Park, Swansea SA5 4DL
Company No. 05007919, VAT No: 869 5481 64