When you buy from Tredz, we want you to able to shop in confidence and to know where you stand.
This is a summary of the main terms and conditions for shopping on the Tredz website.
Distance selling regulations mean you have the right to cancel your order within 7 days, starting from the day after you receive your goods. At Tredz we don't think that's enough.
It’s easy to return a product with our 365 day, hassle free returns. We will give you a full refund or exchange on any item that is returned to us unused/unfitted, in a resaleable condition and in its original packaging (where possible).
For hygiene reasons we can’t accept the returns of undergarments if these items have been worn. We understand you would like to try clothing on for sizing and fit, but please make sure you wear undergarments when trying on for size.
Please see our Returns page for full details.
All online credit and debit card transactions take place on SagePay (previously PROTX) secure servers. Communication with SagePay is securely encrypted using Comodo SSL.
See our secure shopping page for more details.
Tredz does not sell, rent or give out personal details you submit to any third party. We may use your phone number, address or email address to contact you about an order. Any personal details gathered from orders or enquiries (collected lawfully and in accordance with the Data Protection Act 1998) are kept safely.
All credit card details are processed securely by SagePay secure payment services.
All prices are £ Sterling and include VAT at the current rate (where applicable).
The information, products and services contained on this website may be out of date or include omissions, inaccuracies or other errors. All information is provided on an 'as is' basis.
All items offered are subject to availability and we reserve the right to refuse any order. Online prices may be different from in-store prices and our shops may not carry the same stock and offers as available online.
Any views or opinions expressed on items are for guidance only and do not constitute any part of a contract.
All sizes where quoted are approximate only. Colours may vary due to manufacturing runs and computer screen settings.
Tredz reserves the right to make changes to this website at any time without notice. Prices and specifications may change without prior warning.
Delivery normally takes 2 to 7 working days. Once checked and signed for all goods are the responsibility of the purchaser. This does not affect your statutory rights as a consumer.
Tredz cannot be held responsible for delivery failures by third parties. We appreciate how frustrating it is if this happens and we'll give our couriers a very hard time if it does, but we're not able to pay any compensation.
Tredz publishes all product descriptions, details, specifications and suitability information from the best sources at the time of writing.
Tredz will not be held accountable for any advice given in relation to the suitability of a product required to repair an item.
If you have ordered an item that is not suitable based upon the product description given, we will correct this by giving you a full refund on the price of that item upon its return to Tredz. Please see our Returns and Refunds page for details.
Please note that orders paid for on finance can only be shipped to the billing address given on your application. It will not be possible for us to ship goods to a different delivery address.
Tredz do reserve the right to exclude products of our choosing from certain finance packages. These can include purchases used in conjunction with promotional coupons, reduced items and sale bikes.
While you can benefit from the great discounts Tredz offers in addition to the Cycle to Work savings, we have to reduce the discount by 10% on discounted items due to the Scheme's admin charges. So, for example, an existing 25% discount becomes 15% on the Scheme (remember, you still get the additional Cycle to Work discount on top of this).
If an order needs to be cancelled, please contact us at email@example.com immediately. If we are unable to fulfil an order we will contact you with an alternative or you may request to cancel the order.
Any complaints should be sent to firstname.lastname@example.org. We endeavour to respond to complaints within 24 hours and complaints are treated in strictest confidence.
Tredz currently offer three types of vouchers: Gift Vouchers, in-store offer vouchers and online offer vouchers. Please see below for details.
Tredz gift vouchers can be bought online and can be used to purchase any item on our website.
Voucher purchase and use:
Please print your voucher and bring in store to use.
The following terms and conditions apply to in-store vouchers:
The following terms and conditions apply to online offers and newsletter vouchers (not to gift vouchers):
These terms and conditions apply to all competitions on www.tredz.co.uk unless otherwise stated.
At Tredz we regularly spy on the competition to make sure we're offering the best possible price on all our great products.
However, if you're eagle-eyed enough to spot a bit of a bargain elsewhere, we'll do our best to match the price. We keep an eye on the prices charged by leading independent cycle retailers, so if you do spot a product you're after on their site which is cheaper, why not see if we can match it?
Please tell us where you saw the product by calling us on 01792 799508 or sending an email here with Price Match in the subject line. We'll then do some research and get back to you.
As much as we'd love to match every lower price, there are some terms and conditions we have to apply:
Our customer services team is here to help. You can contact us by phone or email, Our opening hours are 9.00am-5.30pm Monday to Friday and 8.30am-12.30pm Saturday.
Tredz, Unit 5, Castell Close, Swansea Enterprise Park, Llansamlet, Swansea SA7 9FH
Tel: 01792 799508 E-Mail: email@example.com
Tredz Ltd, Icknield Street Drive, Washford West, Redditch, Worcestershire, B98 0DE.
Company No. 05007919, VAT No: 230 1523 65.