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Contact us

Contact Us

How to get in contact with Tredz

Our customer services team is here to help. You can contact us by phone or email, or by using the form below.

Whether you need some help with sizing, or have questions and comments about our services, our approachable team is just a click or phone call away. We aim to respond to all queries within one working day.



Useful topics

Delivery Information

Delivery Information

Returns and Exchanges

Returns & Exchanges

Voucher-Codes

Vouchers Codes

Gift Vouchers

Gift  Vouchers

Bike Finance

Bike   Finance

Cycle to Work

Cycle to Work

Clothing Size Guide

Clothing Size Guides

Bike Size Guide

Bike Size Guides



Frequently asked questions

Where is my order?
Will I be sent a dispatch email?
How do I contact Tredz?
How do I order a bike on finance?
How do I order a bike on the Cycle to Work scheme?
Where is my Cyclescheme certificate number and redemption code?
What is your returns policy?
I need help setting up my new bike.
I need some buying advice.


Get in contact

Contact by phone

Customer Services:  01792 799508

Bike Specialist Team:  01792 346501

Contact by email

Customer Services: 

Bike Specialists: 


Review us on Trust Pilot

Tredz has partnered with Trustpilot because we want to know how our customers rate us. We’re proud of our customer services, but we’re always looking for ways to improve as well. We need you to share your feedback at Trustpilot so we can make buying bikes online easier, faster and more affordable.


Customer services opening hours

Week Day Opening Hours
Monday 9.00am - 5.30pm
Tuesday 9.00am - 5.30pm
Wednesday 9.00am - 5.30pm
Thursday 9.00am - 5.30pm
Friday 9.00am - 5.30pm
Saturday 8.30am - 12.30pm
Sunday Closed

By Post

Tredz Online
Castell Close
Swansea Retail Park
Llansamlet
Swansea
SA7 9FH

Tredz (Returns Department)

St.Gerards House
Kingsway
Swansea West Industrial Park
Swansea
SA5 4DL