Our customer services team is here to help. You can contact us by phone or email, or by using the form below.
Whether you need some help with sizing, or have questions and comments about our services, our approachable team is just a click or phone call away. We aim to respond to all queries within one working day.
At Tredz we accept Cycle to Work certificates from most national scheme. To order a bike through Cycle to Work you can use our handy online quote form which takes a few moments to complete. You can pass this quote to your employer who will issue you a certificate. Send your certificate and quote to us at email@example.com and we will fulfil your order.
Alternatively If your cycle to work provider is Cyclescheme, you can redeem your certificate through our online checkout, which means you will recieve your new bike, clothing and accessories even quicker.
For more information, see our Cycle to Work page.
Your certificate number and redemption code can be found on your Cyclescheme certificate, which will be given to you by your HR department. Find out more
You can return any item to use within 365 days of receipt for a refund or exchange. Simply return your items to us in their original packaging and in a resalable condition. Please fill in and enclose our returns form to help process your items as quickly as possible. There will be a postage cost for returns to Tredz. For all our returns information see our Returns page.
Bikes are all delivered assembled, and instructions for setting up your bike will be included in the box. On our Bike Build page you’ll find a video to show you how to set your handlebars and put your pedals on.
Tredz has partnered with Trustpilot because we want to know how our customers rate us. We’re proud of our customer services, but we’re always looking for ways to improve as well. We need you to share your feedback at Trustpilot so we can make buying bikes online easier, faster and more affordable.
|Week Day||Opening Hours|
|Monday||9.00am - 5.30pm|
|Tuesday||9.00am - 5.30pm
|Wednesday||9.00am - 5.30pm
|Thursday||9.00am - 5.30pm
|Friday||9.00am - 5.30pm
|Saturday||8.30am - 12.30pm
Swansea Retail Park
Tredz (Returns Department)
Swansea West Industrial Park