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Contact us

Contact Us


How to get in touch with Tredz

Our customer services team is here to help. You can contact us by phone or email, or by using the form below.

Whether you need some help with sizing, or have questions and comments about our services, our approachable team is just a click or phone call away. We aim to respond to all queries within one working day.


Customer Services opening hours.
Monday 9.00am-5.30pm
Tuesday 9.00am-5.30pm
Wednesday 9.00am-5.30pm
Thursday 9.00am-5.30pm
Friday 9.00am-5.30pm
Saturday 8.30am-12.30pm
Sunday Closed
Christmas & New Year Services opening hours.
Christmas Eve 8:30am - 12:30pm
Christmas Day Closed
Boxing Day 10:00am – 4:00pm
Mon 27th - Fri 30th Dec 9:00am – 5:30pm
New Years Eve 8:30am – 12:30pm
New Years Day Closed

By phone 01792 799508


By email info@tredz.co.uk


By post

Tredz Online Sales

Castell Close

Swansea Retail Park

Llansamlet

Swansea

SA7 9FH


Tredz (Returns Department)

St. Gerards House

Kingsway

Swansea West Industrial Park

Swansea

SA5 4DL

Looking for shop opening hours?

Tredz Swansea

Tredz Cardiff

Tredz Cross Hands

Giant Store Swansea


Frequently asked questions

Will my products arrive in time for Christmas?

To help ensure you’re not disappointed this Christmas we’ve created a present icon that appears on any product that is available for delivery before Christmas. Simply select the product, size and colour you wish to buy, if it can be delivered before Christmas you will see the icon.

Where’s my order?

If you need an update on the progress of your order, please email info@tredz.co.uk or call 01792 799508.

Will I be sent a dispatch email?

Yes, you will receive an email when your order is dispatched. Don’t forget to check your junk mail folder.

How do I contact Tredz?

You can contact Tredz by email on info@tredz.co.uk, or by phone on 01792 799508.

How do I order a bike on finance?

Just fill your basket with at least £250 of items and checkout as normal. During checkout you’ll be given the option to apply for one of our finance deals. For more finance information, click here.

How do I order a bike on the Cycle to Work scheme?

Email info@tredz.co.uk with a list of what you want. We’ll send you a quote within 48 hours to pass onto your employer. They will then issue a voucher that you send to us and we’ll fulfil your order. For more Cycle to Work information, click here.

What is your returns policy?

You can return items in their original packaging and unused condition within 365 days for a refund or exchange. You will have to pay the postage cost of getting them back to Tredz. For more returns information, click here.

How do I return an item?

You can return it using your chosen postage method with a completed returns form, the Collect Plus service, or, for bikes, we can help arrange a courier. For more returns information, click here.

I need help setting up my new bike.

Bikes are all delivered assembled and instructions for setting up your bike will be included in the box. You can find a video to show you how to set your handlebars and put your pedals on here.

I need some buying advice.

Have you checked our guides section? Here you’ll find bike, accessory and maintenance advice. If you need more help, contact our knowledgeable advisors on 01792 799508 or info@tredz.co.uk