specialized giant cube cannondale merida castelli endura altura
Tredz Team member packing an order

Delivery Information

At Tredz, we like to deliver fast, high quality service, so we offer a range of different delivery options suited to your budget and lifestyle. Take a look at the options below to see which delivery method works best for you.

Covid-19 Update

Update: 14th September 2020 - Orders can still be placed online and our home delivery service is still operating.


Due to the current circumstances we are experiencing high demand so we may take longer than usual to despatch your order. Our Warehouse and Bike Build team are up and running as normal and we are taking active measures to ensure that we are following the government guidance with social distancing and additional health & safety measures have been put in place throughout the business. Please rest assured your order is being processed and will be with you soon; we’re doing everything we can to get your order to you as quickly as possible.


Getting in touch with us: Due to the current circumstances we are experiencing very high demand so it may take us longer than usual to answer your call, live chat or email - please bear with us. If you’re looking for an update on an order you’ve placed, you can track your order by visiting www.tredz.co.uk/trackorder. For all other queries we will try and respond as soon as possible.

The best way to contact us is to use Live Chat by clicking the widget at the bottom right of your screen.


Courier Delivery update: Due to the COVID19 situation, we are currently experiencing some delays with deliveries. Our couriers are working around the clock to get your order to you as soon as possible. Please check your tracking on track your order here.

Please download the TNT Track and Trace App for iOS here and Android here so you can keep an eye on your delivery and any further updates.

Please note on the TNT tracking app it may show your delivery status as ‘Collecting’ (as per image below) please note this means your delivery has left our warehouse and is currently held at TNT main depot and there could be up to a 48 hour delay.

Please keep checking the TNT tracking for further updates. On behalf of TNT we apologise for any delay and inconvenience this may cause


Our Stores:
Both our Cardiff and Swansea stores have now reopened. Due to Welsh Government Guidance, for those over the age of 11, face coverings must now be worn within ours stores.

Please keep 2 metres distance from other customers

In line with government advice we will be following social distancing guidelines. As part of these guidelines we will limit the number of customers allowed in the store at any one time to keep you and our team safe. We will also be suspending some of our non-essential workshop services.


Products on our website: During this turbulent time, we are concentrating on meeting our customer expectations as best we can and offer the quality of service you have come to expect by shopping with Tredz. In order to meet these expectations, we have had to temporarily remove certain products from our site, however, new stock is arriving on a daily basis, so please check back regularly to view our most up to date catalogue.

This is an ever changing situation and we will update this page whenever we make changes in response to the latest government advice.

Thank you for your continued support during these challenging times.

Tredz

Standard Service

Standard service

For our standard service, we dispatch our goods with Royal Mail. This is free for all orders over £20 and costs £2.95 for any orders under £20.

Please note: Once your items have been dispatched from our warehouse, standard delivery may take up to 10 working days, although your items will usually arrive before this.

Courier Service

Courier service

We offer a courier delivery on any items over 2kg or items larger than 30cm x 50cm x 15cm.

If you place an order over the above weight or dimensions, you can expect to receive your parcel via DX or TNT. If you have already placed an order with us, you can track your delivery below:

DX Parcel Tracking

TNT Parcel Tracking

Exceptions:

Courier deliveries to the Scottish Highlands and Islands will incur a charge for any courier delivery such as bulky items & bikes. For these areas the cost will be £20 for bulky items and £25 for bikes and tag-a-longs.

Item sizes:

  • Small items - items under 2kg weight and/or 30cm x 50cm x 15cm  in size 
  • Bulky items - items (not including bikes) over 2kg weight and/or 30cm x 50cm x 15cm  in size 
  • Large items - bikes and tag-a-longs

Next Day Delivery

Next day delivery - Temporarily Suspended 20/8/20

Upgraded service

Order by 12pm (midday) and we’ll ship your items the same day for a delivery charge of £5 (large items are charged at £7.50), so they’re with you on the next working day.

Please note: Next day delivery takes place on the next working day. Weekends and Bank Holidays are not counted as working days. This means that orders placed before 12pm on Friday will be delivered on Monday, or Tuesday if the weekend includes a Bank Holiday. There is a 48 hour delivery time for Next Day orders sent to some parts of Scotland and Northern Ireland.

Exceptions

Bikes are excluded from next day delivery to allow for assembly and quality checking by our team of professional bike builders.


Click & Collect

Click & Collect - Temporarily Suspended 24/3/20

Buy online, pick up in store

When you buy online with Tredz you can choose to collect your items from one of our retail stores at a time that suits you.

We’ll send you a confirmation email and will contact you when your order is ready to be collected from your chosen Tredz store. You can then pick your items up at any time during opening hours.

You can find our store opening times here:

When you collect your items please bring photographic I.D. such as your driving license or passport and a copy of your confirmation email. If you have any questions regarding your collection, please call us on 01792 799508.


International Delivery

International Deliveries

Our Global Service

We deliver our quality products all over Europe. Please check brand exclusions from the list below prior to ordering.

Item sizes:

  • Small items - items under 2kg weight and/or 30cm x 50cm x 15cm  in size 
  • Bulky items - items (not including bikes) over 2kg weight and/or 30cm x 50cm x 15cm  in size 
  • Large items - bikes and tag-a-longs

Country Small items Bulky items Large items / bikes Delivery (working days) *
Austria £7.99 £19.00 £140.00 2 - 5
Belgium £4.99 £14.99 £120.00 2 - 3
Bulgaria £14.99 £29.99 £160.00 2 - 6
Channel Islands Under £20.00 = £2.95
over £20.00 = free
£9.99 £20.00 3 - 4
Cyprus £14.99 £29.99 £160.00 3 - 6
Czech Republic £7.99 £19.00 £140.00 2 - 4
Denmark £7.99 £19.00 £140.00 2 - 3
Estonia £7.99 £19.00 £140.00 2 - 5
Finland £7.99 £19.00 £140.00 2 - 4
France £4.99 £14.99 £120.00 2 - 3
Germany £4.99 £14.99 £120.00 2 - 3
Greece £7.99 £19.00 £140.00 2 - 5
Hungary £7.99 £19.00 £140.00 2 - 4
Republic of Ireland / Irish Republic Under £20 = £2.95
over £20 = free
£14.99 £75.00 2 - 3
Isle of Man Under £20 = £2.95
over £20 = free
£9.99 £20.00 3 - 4
Isle of Wight Under £20 = £2.95
over £20 = free
£9.99 £20.00 3 - 4
Italy £7.99 £19.00 £140.00 2 - 3
Latvia £7.99 £19.00 £140.00 2 - 5
Lithuania £7.99 £19.00 £140.00 2 - 5
Luxembourg £4.99 £14.99 £120.00 2 - 3
Malta £7.99 £19.00 £140.00 2 - 5
Monaco £7.99 £19.00 £140.00 2 - 3
Netherlands £4.99 £14.99 £120.00 2 - 3
Northern Ireland Under £20 = £2.95
over £20 = free
Under £20 = £2.95
over £20 = free
£0.00 2 - 3
Poland £7.99 £19.00 £140.00 2 - 4
Portugal £7.99 £19.00 £140.00 2 - 4
Romania £7.99 £19.00 £140.00 2 - 6
Slovenia £7.99 £19.00 £140.00 2 - 6
Scottish Highlands & islands Under £20 = £2.95
over £20 = free
£9.99 £20.00 2 - 3
Spain £7.99 £19.00 £140.00 2 - 3
Sweden £7.99 £19.00 £140.00 2 - 4

* Occasionally International orders may be delayed. Please contact us if your order hasn't arrived after 15 days.

Brand exclusions

Please Note: The following brands are only available for sale in the UK and are excluded from international deliveries:

Bianchi, Brompton, Cannondale, Cube, Giant, GT, HaiBike, Marin, Mongoose, Scott, Specialized, We the People.