Safety Notices & Product Recalls
Very occasionally our suppliers recall products for safety reasons. Please check this page to see if a product you’ve bought has been recalled and contact our customer services team for information about what you need to do next if you think you're affected.
Cube Agree C:62 Bicycle Recall
Cube have become aware of a problem with the carbon forks on the following bikes:
2025 - 2026 Cube Agree C:62 bikes
The recall applies to all CUBE Agree C:62 bikes from the 2025 and 2026 model years that were delivered or sold before 30 November 2025.
In very rare cases, cracking has been detected on individual Agree carbon forks above the brake mount. To ensure rider safety, the affected bikes must be inspected and, if necessary, the fork will be replaced. I have reached out to confirm when these forks will be available and if they intend to colour match them to the customer's original frame colour.
Read More 3rd December 2025
DT Swiss Product Safety Recall – Carbon Wheels
DT Swiss are officially recalling some of their carbon wheel models as a safety precaution. This follows their Stop-Use Notice from July 12, 2025, and comes after further quality checks. These checks revealed possible manufacturing issues that could affect certain models.
Which Wheels Are Affected?
The recall includes the following wheel models with specific rim heights:
- ERC, CRC, and HEC wheels with 35 mm or 45 mm rim heights
- ARC wheels with 50 mm, 55 mm, or 65 mm rim heights
Even though no issues have been reported with ARC wheels, they are recalling them to be safe, as they were made at the same facility.
Which Wheels Are NOT Affected?
- ARC wheels with 38 mm, 62 mm, 80 mm, or 85 mm rim heights
- Any wheels made in DT Swiss’s factory in Poland
When Were These Wheels Sold?
This recall only affects wheels sold after August 1, 2024, either as part of a bike or sold separately.
Models Involved in the Recall:
- ARC 1100 / 1400 / 1600 DICUT (50 / 55 / 65 mm)
- ARC 1600 SPLINE (50 / 55 / 65 mm)
- ERC 1100 / 1400 / 1600 DICUT (35 / 45 mm)
- ERC 1600 SPLINE (35 / 45 mm)
- ERC LOG CLASSIC (45 mm)
- CRC 1100 DICUT (45 mm)
- CRC 1400 / 1600 SPLINE (35 / 45 mm)
- HEC 1400 SPLINE (45 mm)
Important Note:
Only wheels with carbon rims made in Vietnam and a DT Swiss ID number of 2740000 or higher may be affected.
Not every product with that ID is impacted — please check your wheel using the DT Swiss ID number.
What to Do Next
To start the return process, please contact us with your order number.
In the UK, all recall cases are handled through bike dealers. Most UK dealers work with our distributor, Madison. If you’re unsure which dealer to contact, you can find one here: dtswiss.com
Read More 11th August 2025
Product Safety Recall – Momentum Vida E+ Forks
Giant UK is officially recalling certain Momentum Vida E+ bicycles as a safety precaution. This follows internal quality checks that revealed some forks may not meet Giant’s manufacturing standards.
These checks identified a potential issue with the steerer tube, which could fracture during use and pose a risk of falls or injury.
Which Bikes Are Affected?
The recall applies to specific Momentum Vida E+ bikes with affected fork models.
To date, Giant UK has received four reports of fork-related incidents – no injuries have been reported.
What’s the Issue?
The steerer tube in the fork may not meet Giant’s strict durability standards and could fracture under load, especially while riding. As a result, Giant is taking the precautionary step of recalling affected forks to ensure rider safety.
What to Do Next
If you own a Momentum Vida E+, please:
- Stop using the bike immediately
- Contact your local Giant retailer to arrange a free inspection and fork replacement (if necessary)
- You can also send us a photo of the fork’s serial number, located on the back of the fork crown, so we can check for you
Need Help Finding a Dealer?
Use Giant’s retailer locator to find your nearest authorised store:
Find a Giant Retailer - giant-bicycles.com/gb/retailers
Important Notes
This is a voluntary recall initiated by Giant UK in partnership with Leicestershire County Council Trading Standards Only certain bikes are affected — a serial number check will confirm if yours is included All inspections and replacements will be free of charge
Read More 11th August 2025
Cannondale CAADX Disc Cyclocross Bicycle Recall
Cannondale have become aware of a problem with the fork on the following bikes:
2013 – 2016 Cannondale CAADX Disc bikes
The fork can fracture, which can allow the wheel to detach from the bicycle during use, posing a fall hazard.
Customers should stop using the recalled bicycle and contact the nearest Cannondale dealer for a free repair. Cannondale dealers will replace, free of cost, the bicycle’s fork with a full carbon fibre replacement fork.
Read More 5th May 2020
Genesis Day One Chainset Voluntary Recall
Genesis have become aware of a potential problem involving the durability of Samox AF-13 single speed chainsets, which requires your immediate attention.
The below models of Genesis Day One bikes are affected:
2016 Day One Decade, Day One 20, Day One 10
2017 Day One 20, Day One 10
2018 Day One LTD, Day One 20, Day One 10
2019 Day One 20, Day One 10
Read More 5th May 2020
Specialized Roubaix, Ruby, Diverge, and Sirrus Steerer Tube Collar Recall Announcement
Dear Specialized Rider, Your safety is our top priority. Whenever something happens that may compromise your safety, we take immediate action. Based upon reports from the field, the steerer tube collar on select Roubaix, Ruby, Diverge, and Sirrus bicycles may be susceptible to stress corrosion cracking. When that happens, it may result in a sudden loss of steering control while riding.
We are voluntary recalling the steerer tube collars on these bicycles and are replacing them with a new, improved collar which, together with an adjustment to the torque setting, will significantly improve the collar’s resistance to stress corrosion cracking. We have reported the matter to the U.S. Consumer Product Safety Commission (CPSC) and are working closely with them on a press release announcing the recall shortly.
Please stop riding your bicycle immediately and visit your local Authorized Specialized Retailer to have a new steerer tube collar installed, at no cost to you. We wish to apologize for this inconvenience and thank you for your patience.
Affected Models | Read More 5th May 2020
Lazer Helmets Recall
Lazer has identified that in some cases, certain BLADE, MAGMA, ELLE and JADE bicycle helmets sold since January 2015 do not pass roll-off tests under the CE standards. As a result, in rare circumstances, the strap anchorage may detach from the helmet during impact. It concerns all sizes of the CE helmets affected. To date, we are not aware of any reports of incidents and we consider the safety risk to be very low. However, as some products do not meet CE standards, LAZER has decided voluntarily to undertake a recall of the helmets affected in countries where the roll-off test is a mandatory requirement. To find out whether the standard is applicable in your country, please visit our website www.lazersport.com for further details or contact your local LAZER dealer.
3rd Oct 2018
Specialized 2017/2018 Ohlins RXF 36 and 34 air forks
Based upon reports from the field, we've concluded that the Öhlins RXF 36 29/27.5+ and 27.5” Air Forks that are spec’d as original equipment on the 2017 Stumpjumper, Enduro, and Fuse, the 2018 Stumpjumper, Enduro, Turbo Levo, and Fuse, and the Öhlins RXF 34 Air fork sold separately in the aftermarket, may contain a defect in the top cap which potentially affects safety.
Specifically, the right-side top cap on some forks may not be adequately torqued, which in some cases, may lead to the top cap working itself free through riding. When this happens, the air cartridge may abruptly spring out of the stanchion tube causing a risk of injury to the rider. Therefore, we've decided to ask riders to stop riding, and our retailers to stop selling, affected forks and bicycles.
Affected Models | Read More 18th Sept 2018
Specialized 2018 Allez, Allez Elite, Allez Sport Forks
After careful examination, Specialized concluded that some model year 2018 Allez, Allez Elite, and Allez Sport model bikes may contain a manufacturing defect in the fork crown which potentially affects safety. Therefore, they've decided to prepare for a recall which will involve replacing the existing fork with a new fork.
Read More | 13th Dec 2017