
Warranty
If you believe an item you have to be faulty, please send images of the defect to warranty@tredz.co.uk and our warranty team will get back to you as soon as possible.
What's not included?
All manufacturers offer slightly different warranty periods on bikes, clothing, accessories and components, these can vary from brand to brand on what is covered, below outlines scenarios that are not typically covered under manufacture warranties.
- Stripped pedal threads. When you receive your new bike you will need to fit the pedals. Follow our step-by-step guide to fitting your pedals.
- Damage from causes other than defects in material. For instance, if damage is caused by crashing your bike, it won't be covered under warranty.
- Normal wear and tear. Components may show signs of wear and tear in less than two years depending on amount of use, type of use and other conditions. Some components can be expected to reach the end of their normal lifespan within this time.
- Damage to products improperly installed or repaired.
- Products that have been modified, neglected or poorly maintained.
- Electric bikes that have been derestricted.
Bikes
If you have a bike that has become faulty please send an email with the following information.
- A picture of the frame number
- Picture of the complete bike side
- A picture of the fault if visible
- Date of purchase
- A detailed description of what the fault is
Without this information your warranty claim maybe delayed or rejected.
Clothing & Accessories
If you have a clothing, parts or accessories that has become faulty please send an email with the following information to warranty@tredz.co.uk
- A picture of the fault if visible
- Date of purchase
- A detailed description of what the fault is
Without this information your warranty claim maybe delayed or rejected.
- bt1
-
Accessories
- A - Z Accessories
- Bags
- Bells & Horns
- Bicycle Storage
- Bike Racks
- Books & DVD's
- Bottles & Cages
- Cameras
- Car Racks
- Childseats
-
Bikes
- Shop By Price
- £0 - £250
- £250 - £500
- £500 - £1000
- £1,000 - £2,000
- £2,000 - £5,000
- £5,000+
- Shop By Year
- 2022 Bikes
- 2021 Bikes
- 2020 Bikes
-
Electric Bikes
- Shop By Type
- Electric Mountain Bikes
- Electric Urban Bikes
- Electric Road Bikes
- Electric Folding Bikes
- Electric Cargo Bikes
- Shop By Year
- 2022 Bikes
- 2021 Bikes
- 2020 Bikes
- Shop By Brand
- Specialized
- Haibike
- Cube
- Giant
- Boardman
- Orbea
- Brompton
- Merida
- Shop all brands...
- Shop By Motor Brand
- Bosch
- Shimano
- Ebikemotion
- Brose / Specialized
- Yamaha / Giant
- Fazua
- Other
-
Clothing
- Shop By Brand
- Altura
- Castelli
- Cube
- Endura
- Fox Clothing
- Giant
- Shimano
- Shop all brands...
-
Parts & Components
- A - Z Components
- Bearings
- BMX Parts
- Bottom Brackets
- Brakes
- Cables
- Cassettes
- Chainguides
- Chainrings
- Chains
- Cranks & Chainsets
-
Helmets & Safety
- High-Vis & Reflectives
- Reflective Tyres
- Accessories
- Clothing
- Bags
- Shop all reflectives...
- Safety
- Bells & Horns
- Mirrors
- Eyes & Face Protection
- Goggles
- Cycling Glasses
-
Tech
- Computers
- Wired Computers
- Wireless Computers
- GPS Computers
- Turbo Trainers
- Turbo Trainers
- Rollers
- Turbo Trainer Accessories
- Shop all turbo trainers...
- Electric Bikes
- Electric Mountain Bikes
- Electric Urban Bikes
- Electric Road Bikes
- Wearable Tech
- Activity Monitors
- Power Meters
- Cranks & Chainsets
- Pedals
- Wheel Hubs
- Components
- Shimano Di2 Components
- SRAM Etap Groupsets
- Turbo Trainers
-
Help & Advice
- Contact Us
- Contact Us
- My Account
- Track Your Order
- Delivery & Returns
- Delivery Info
- Returns
- Useful Info
- Bike Finance
- Shops
- Covid-19 Update
- Tredz Ambassadors
- View all
- Buyers Guides
- Bike Guides
- Clothing Guides
- Accessory Guides
- Components Guides
- Lifestyle Guides
- Seasonal Cycling
- Brands
- View all guides
- How To Guides
- Bike Adjustment Guides
- Bike Maintenance Guides
- View all guides...
-
Cycle to Work
- Cycle to Work
- Cycle to Work Scheme
- Get your Online Quote
- Commute by Bike Hub
- Clearance
- Help
- Contact Us
- My Account
- Buying Guides & Reviews
- Size Guides
- Bike Glossary
- Product Recalls
- Sitemap
- Our Shops
- Tredz Cardiff
- Tredz Swansea
- Giant Swansea
- Services
- Bike Finance
- Cycle to Work Scheme
- Shopping
- Student Discount
- Price Match
- Gift Vouchers
- Voucher Codes
- Secure Shopping
- Privacy
- Cookies
- Terms & Conditions
- About Us
- About Tredz
- Careers
© Performance Cycling Limited 2022. Tredz is a trading name of Performance Cycling Limited. All Rights Reserved Company No. 03398601 | VAT No: 484 5446 17
† IMPORTANT INFORMATION: Tredz & Tredz Bikes are trading names for Performance Cycling Limited. Performance Cycling Limited trading as Tredz acts as a credit broker and offers credit products from Clydesdale Financial Services Limited trading as Barclays Partner Finance and PayPal (Europe) trading as PayPal Credit. Performance Cycling Limited trading as Tredz is registered in England and Wales 03398601. Registered office: Icknield Street Drive, Washford West, Redditch, Worcestershire, England, B98 0DE. Performance Cycling Limited trading as Tredz is authorised and regulated by the Financial Conduct Authority. Our registration number is 720557. Credit provided subject to age and status.
† Barclays Representative Example: If total purchase price is £1,399.00 and your selected term is 36 months 11.9% APR Representative, Annual Interest Rate 11.9% Fixed, you would pay £46.00 per month. Total amount payable will be £1655.83 with a cost of credit of £256.83. Finance is subject to application, financial circumstances and borrowing history. Performance Cycling Limited acts as a credit broker and not the lender, Barclays Partner Finance acts as the lender. Barclays Partner Finance is a trading name of Clydesdale Financial Services Limited, a member of the Barclays group. Clydesdale Financial Services Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 311753). Registered in England. Registered No: 2901725. Registered Office: 1 Churchill Place, London E14 5HP.
PayPal Credit is subject to status. Terms and Conditions apply. Performance Cycling Limited acts as a broker and offers credit from PayPal Credit. PayPal Credit is trading name of PayPal (Europe) S.à r.l. et Cie, S.C.A. Société en Commandite par Actions Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg. † Full Representative Example: Representative 21.9% APR (variable), Purchase interest rate 21.9% p.a. (variable), Assumed credit limit £1,200.00.