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Tredz mechanic checking tyre pressure on a mountain bike

Warranty

If you believe an item you have to be faulty, please send images of the defect to warranty@tredz.co.uk and our warranty team will get back to you as soon as possible.


What's not included?

All manufacturers offer slightly different warranty periods on bikes, clothing, accessories and components, these can vary from brand to brand on what is covered, below outlines scenarios that are not typically covered under manufacture warranties.

  • Stripped pedal threads. When you receive your new bike you will need to fit the pedals. Follow our step-by-step guide to fitting your pedals.
  • Damage from causes other than defects in material. For instance, if damage is caused by crashing your bike, it won't be covered under warranty.
  • Normal wear and tear. Components may show signs of wear and tear in less than two years depending on amount of use, type of use and other conditions. Some components can be expected to reach the end of their normal lifespan within this time.
  • Damage to products improperly installed or repaired.
  • Products that have been modified, neglected or poorly maintained.
  • Electric bikes that have been derestricted.

Bikes

If you have a bike that has become faulty please send an email with the following information.

  • A picture of the frame number
  • Picture of the complete bike side
  • A picture of the fault if visible
  • Date of purchase
  • A detailed description of what the fault is

Without this information your warranty claim maybe delayed or rejected.


Clothing & Accessories

If you have a clothing, parts or accessories that has become faulty please send an email with the following information to warranty@tredz.co.uk

  • A picture of the fault if visible
  • Date of purchase
  • A detailed description of what the fault is

Without this information your warranty claim maybe delayed or rejected.

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† IMPORTANT INFORMATION: Performance Cycling Limited FRN: 720557 trading as Tredz & Tredz Bikes are Authorised and Regulated by the Financial Conduct Authority. We are a credit broker, not a lender – credit is subject to status and affordability, and is provided by a panel of lenders of whom we have a commercial relationship. Terms & Conditions Apply. Performance Cycling Limited trading as Tredz is registered in England and Wales 03398601. Registered office: Icknield Street Drive, Washford West, Redditch, Worcestershire, England, B98 0DE. Performance Cycling Limited trading as Tredz is authorised and regulated by the Financial Conduct Authority. Our registration number is 720557. Credit provided subject to age and status.

Finance is subject to application, financial circumstances and borrowing history. Performance Cycling Limited FRN: 720557 trading as Tredz are authorised and regulated by the Financial Conduct Authority. We are a credit broker not a lender – credit is subject to status and affordability and is provided by Mitsubishi HC Capital UK PLC. Terms & Conditions Apply.

† Novuna Representative Example: If total purchase price is £4,255.52 and your selected term is 36 months 14.9% APR Representative, Annual Interest Rate 14.9% p.a. Fixed with £0 deposit you would pay £145.38 per month. Total amount payable will be £5.233.68 with a cost of credit of £978.16.

† Novuna Buy Now Pay Later Example: If total purchase price is £4,255.52, payment holiday of 12 months and 24 monthly payments at 9.9% APR Representative, Annual Interest Rate 9.9% p.a. Fixed with £0 deposit you would pay £213.02 per month. Amount of Credit £4255.52, Total amount payable will be £5,112.48 with a cost of credit of £856.96. If the loan amount is voluntarily paid in full before the deferral period ends, interest will be waived but an early settlement fee up to £29 will apply.

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