Cardiff - United Kingdom | Part-time, Permanent

Tredz Bikes are looking for a Part Time Sales Advisors to join our team of cycling enthusiasts, based in Cardiff, delivering effortless customer service.

The Job...

Our sales advisors are the front line for our stores. You’ll be the friendly approachable face of Tredz, offering the very best advice when it comes to all things bikes and accessories and thus ensuring our great products find the right homes.

We make a big deal about being the place for all things cycling – and our customer service needs to be second to none. You’ll be based in our Cardiff store and be available to work flexibly, including weekends

The Person...

Bikes are in our DNA, so for this role we are interested in your cycling history and any expert bike knowledge to complement your customer service experience and your attention to detail.

Key Skills/Experience...

• A genuine passion for cycling
• Comfortable using a computer
• Great communication skills
• confidence to speak to customers
• Quick thinking and good at problem solving
• Able to work on your own and within a team environment

If you think this is right opportunity you have been waiting for, we will offer you in return, a competitive salary as well as holiday and contributory pension. You can also expect to enjoy:

• Colleague discount of up to 25% across the Halford Group.
• Life assurance
• Fantastic deals across a range of other retailers, travel providers, and more
• Employee Assistance Programme offering advice and support
• Trade Price Bike Scheme
• Option to join our Share Save and Cycle2Work schemes

If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.

Swansea - United Kingdom | Full-time, Permanent; Hybrid remote

At Tredz we want to be the UK’s #1 Trusted Performance Cycling Specialist and our purpose is to make buying and owning a bike as enjoyable as riding one. Tredz are trusted specialist experts who take pride in delivering an excellent customer experience. Tredz is in an exciting period of organisational change and it’s clear strategic priorities and unique customer values will support its successful transformation.

Tredz is predominantly a digital cycling and bike focused businessand the role of ECRM & Marketing Manager plays a pivotal role to achieving growth and helping it to win. As part of the e commerce team you will work closely with the Commercial and Marketing Teams and you will be responsible for managing and growing our ECRM and Affiliate channels alongside managing Tredz promotional campaigns.

The Job...

This role will require you to be dynamic and fast moving and you will need to go the extra mile and share the passion for our customers. Using your hands on expertise you will make sound and credible commercial decisions to prioritise and deal effectively with fast changing scenarios and opportunities.

Key Responsibilities...

• Managing our ECRM contact strategy plan, to ensure it is customer-led to drive loyalty and increase purchase frequency.
• End-to-end development of email marketing and automation: planning, implementing, briefing, campaign set up, audience selection and testing.
• Drive our customer database growth, segmentation and SCV
• Manage our Affiliate Channel and look for ways to expand our reach and ensure our affiliate publishers are aligned to our target audience
• Manage and develop our promotional campaign plan by executing profitable campaigns and promotions.
• Constantly analyse KPI metrics of our ECRM and Affiliate channels and our promotional campaign effectiveness
• Manage our creative team of designers and ensure everything is on brand.
• Carry out competitor reviews to establish best in class in email design and affiliate strategy.
• Influence key stakeholders through timely compelling insights and effective presentation of results.

Experience...

• Minimum 3 year’s experience in ECRM Marketing role
• Experience in running an Affiliate campaign
• Experience of working within or alongside performance marketing teams.
• Demonstrable understanding of digital marketing channels and the levers available to drive quality customer acquisition and retention.
• Experience of working positively with a variety of external agencies and internal stakeholders at different levels
• Experience of email marketing platforms and campaign management tool desirable e.g. Cheetah Digital Marketing Suite
• Education: Bachelor's (preferred)
• Digital marketing: 1 year (preferred)
• Marketing: 1 year (preferred)

Key Skills...

• Communication skills.
• Strong organisation skills.
• Leadership skills.
• Innovative and creative
• Analytical.
• Customer empathy and understanding.
• Business acumen and commercial awareness

This is a UK based role that will have Hybrid Working arrangements.

Occasionally there will be a requirement to work from our Head Office in Swansea.

If you think this is right opportunity you have been waiting for, we will offer you in return, a competitive salary as well as holiday and contributory pension. You can also expect to enjoy:

• Colleague discount of up to 25% across the Halford Group.
• Life assurance
• Fantastic deals across a range of other retailers, travel providers, and more
• Employee Assistance Programme offering advice and support
• Trade Price Bike Scheme
• Option to join our Share Save and Cycle2Work schemes

If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.

Swansea - United Kingdom | Full-time, Permanent

Tredz are looking for a passionate and ambitious SEO Executive to support the SEM Manager & content team in continually improving the organic performance of tredz.co.uk. The successful candidate will help implement website optimisations through technical and content-based SEO tasks whilst maintaining the best on site customer experience.

The Job...

This person will be analytically minded and have a desire to progress their career in SEO.

You will have the opportunity to work with the Marketing team, Commercial teams and our agencies. As a member of the e-commerce team, you will be a champion for all things SEO, empowering colleagues and educating them on why SEO is important in their roles.

This role requires flexibility and the ability to adapt to change and to convey a positive attitude to your colleagues and champion the Tredz Values.

Key Responsibilities...

• Support in the day-to-day activity of our over-arching SEO strategy.
• Work in conjunction with the wider teams on product launches, new page designs and content production. Ensuring SEO is a key consideration throughout.
• Undertake and perform regular site crawls using our third-party tools such as Screaming Frog.
• Offer advice and support in the implementation of on page optimisation, based on insights and keyword and competitor research.
• Identify technical SEO elements and issues that require fixing and resolving.
• Have a desire to absorb SEO knowledge and an interest in keeping up to date across algorithm updates, search engine guidelines and wider digital channels.
• Work closely with content, PR & digital to ensure our content campaigns have SEO consideration throughout.
• Conduct keyword research, monitor rankings and reporting on performance
• Help manage and optimise our paid search strategies including reporting and day to day maintenance.

Key Skills/Experience...

• You have previous SEO or digital marketing experience either agency or in-house.
• You understand the importance of a SEO & Content.
• You excel in finding issues, opportunities, and problems to solve.
• You understand how to read data, utilise reporting tools such as Google Analytics, Google Search Console and Google Data Studio.
• Experience in using SEO tools like Ahrefs & Screaming Frog especially, and other third-party SEO tools would be beneficial
• Strong communication skills
• An ability to interpret SEO data using excel, google sheets and presenting back findings in simple language.
• Enthusiastic about Cycling an advantage

Must Haves...

• At least 1-2 years SEO experience in an agency or inhouse role is desired
• Demonstrable experience in how to implement SEO and undertake SEO based research.
• A desire to learn more about SEO and become an expert in this area.
• Working knowledge of Google Ads & Google Merchant centre.
• Attention to detail.

Desirables...

• An ability to demonstrate a strong SEO experience and provide concrete example campaigns.
• Regular use of technical software such as Screaming Frog, Google Search Console and Google Analytics etc.
• Demonstrable experience of performing large scale SEO audits and implementation across e-commerce.
• Google Ads scripts.
• A strong understanding of HTML and JavaScript and the role they play in technical SEO
• An ability to identify keyword opportunities and an ability to test and learn from the changes implemented to demonstrate success.

We are looking for someone who has had exposure to the core pillars of SEO and someone who wants to become an expert in this area. This role is vital to the ecommerce and marketing team and will suit an individual who wants to drive their career in a specialist, fast pace digital marketing channel.

In-house support and training will be provided to build up your knowledge from our in-house SEO team and where applicable our external SEO agencies.

If you think this is right opportunity you have been waiting for, we will offer you in return, a competitive salary as well as holiday and contributory pension. You can also expect to enjoy:

• Colleague discount of up to 25% across the Halford Group.
• Life assurance
• Fantastic deals across a range of other retailers, travel providers, and more
• Employee Assistance Programme offering advice and support
• Trade Price Bike Scheme
• Option to join our Share Save and Cycle2Work schemes

If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.

Swansea - United Kingdom | Full-time, Permanent

As the Digital Trading Manager responsible for the day-to-day trading of Tredz.co.uk, as part of the Ecommerce department, you will be responsible for the trading of our product range and campaign performance and take necessary optimisations to enhance the customer journey. As a digital trading expert this is an excellent opportunity to really make your mark and be instrumental in our growth.

The Job...

Working closely with the Marketing, Buying, Merchandising, Content and Data teams you will be responsible for driving the performance of the website by running profitable campaigns and promotions, displaying products in such a way that stimulates interest and entices customers to convert as well as planning new launches, product promotions and online campaigns to ensure the site activity is connected to campaigns and capitalises on new trends to satisfy short term and seasonal demands.

Constantly analyse KPI metrics to maximise sales opportunities by reviewing weekly sales data, summarising, and highlighting any changes in sales patterns in addition to providing recommendations and advising on corrective measures where necessary as well as developing a strong understanding of the current market, competitor activity and highlight relevant opportunities.

The dynamic and fast-moving nature of this role will require confidence, resilience, and sound commercial judgement to prioritise and deal effectively with fast changing scenarios and opportunities.

You will be the driving force behind creating innovative ways to merchandise products and improve the customer experience, focus throughout will be on the customer journey and user experience, you will have a passion to ensure the right first-time implementation of an optimised customer journey is executed flawlessly.

This role requires flexibility and the ability to adapt to change and to convey a positive attitude to your colleagues and champion the Tredz values.

Key Responsibilities...

• Working collaboratively with the Commercial, Marketing and Content team to ensure the website merchandising reflects what the customer expects and needs, is in-line with our commercial category forecasts and optimises the customer journey.
• You will use your merchandising skills to make sure products are displayed correctly along with standout features, ensure digital content and imagery is optimised and offers the correct promotions and USP’s for customers; all contributing to a great customer experience and conversion.
• Create an insight driven culture by analysing sales and website metrics to make recommendations about product and categories, website marketing and promotions to ensure a continuous improvement programme exists with strong examples of 'test and learn' activities.
• Monitoring key site metrics including Conversion Rate, Find and Add Success, Bounce Rate, AOV, Attachment rates and setting up reports to communicate relevant performance insights, analysis, and information to the wider team
• Ensure there is an elevated level of competitor awareness and insights and continuously identify & respond to new competitor and market trends by highlighting competitor activity and recommending trading opportunities.
• Conduct customer journey mapping to understand user behaviour and give insight into optimisation of the customer journey especially throughout the PLP, PDP and checkout and recommend customer experience enhancements and ensure these are regularly monitored and communicated.
• Ensure that merchandising and key stakeholders within Commercial and Marketing work seamlessly together to deliver our consolidated marketing and promotional plans.
• Analyse and report on all campaign and promotional performance and effectiveness and take necessary optimisations to enhance the customer journey and apply these learning into future campaigns.
• Maintain site navigation, including creating and removing categories/products and promotions as needed based on commercial and marketing strategies and customer journey and landing page analysis.
• Review onsite search behavior to gain an understanding of keyword queries and manipulate the products within the search pages to drive conversion.
• Analyse customer verbatim to help understand and overcome blockers to purchasing online collaborating with Customer Contact team to understand customer feedback, address issues, and implement changes were appropriate.
• Oversee and support the content team and prioritisation based on product trading.
• Influence key stakeholders through timely compelling insights and effective presentation of results

Key Skills & Experience...

• Minimum 3 years experience in a digital trading role you will have proven experience driving results and clearly demonstrate leadership experience in managing and marketing a website to its full business potential, implementing highly visible online trading initiatives
• You will be a confident decision maker and will demonstrate the ability to use sound commercial judgement to prioritise and deal effectively with fast changing scenarios and ensure that decisions are made and communicated in a timely manner.
• Customer focused with a proven track record of applying customer insights to digital solutions, with a deep understanding and experience of user behaviour and customer journeys.
• Experience of working within or alongside performance marketing teams and have a solid understanding of digital marketing channels and the levers available to drive quality customer acquisition and retention.
• Excellent website analytical skills, ability to analyse and interpret large data sets to make decisions and have strong business acumen to help resolve risks and identify opportunities.
• Ability to work in a fast-paced, performance-driven environment to deal effectively with fast changing scenarios and opportunities.
• Strong business acumen and high level of commercial awareness
• Solid understanding of general merchandise retailing.
• A creative and innovative character, ideally with an interest and enthusiasm about Cycling.
• Self-starter with bags of initiative and the ability to demonstrate customer & brand empathy
• Good attention to detail
• Ability to work collaboratively with a range of internal stakeholders and external agencies
• Excellent communication skills, both written and verbal.
• The foresight to put yourself in the shoes of the customer.
• Leadership skills and experience

If you think this is right opportunity you have been waiting for, we will offer you in return, a competitive salary as well as holiday and contributory pension. You can also expect to enjoy:

• Colleague discount of up to 25% across the Halford Group.
• Life assurance
• Fantastic deals across a range of other retailers, travel providers, and more
• Employee Assistance Programme offering advice and support
• Trade Price Bike Scheme
• Option to join our Share Save and Cycle2Work schemes

If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.

Swansea - United Kingdom | Full-time, Permanent

Tredz are looking to recruit a Marketing & Loyalty CRM Executive within our e-Commerce department.

The Job...

You will work closely with the Tredz commercial, e-commerce and marketing teams to develop our marketing, promotions and CRM communications that makes clear the Tredz Brand proposition, ‘Why Tredz’ and the customer proposition.

You will be responsible for the end-to-end development and execution of Tredz marketing campaigns, promotions and CRM emails and analysing campaign performance and effectiveness.

You will have an authentic passion for the customer and an ability to understand what the customer wants and needs. You will be flexible and agile with the ability to adapt to change. Positivity is a must whilst role modelling our Tredz values.

Key Responsibilities...

• Develop and execute CRM activity to increase our core and loyal customer base and reduce our one and done customers
• Ensure loyalty CRM is executed seamlessly across all channels
• Use segmentation techniques to select audiences to target marketing activity to the right customers.
• Assist planning of emails by working with key stakeholders from commercial and marketing teams, alongside considering seasonally relevant themes, product launches and competitor activity.
• Optimise our existing automated loyalty program and develop additional targeted trigger campaigns from initial concept to execution
• Brief the design team to create first class customer communications that achieve business and customer objectives, ensuring the design is on brand and optimised for user experience.
• Use latest innovation and technology to create dynamic and highly persoanlised campaigns and promotions
• Implement an opt in strategy to increase CRM database.
• Develop a plan and carry out multi-variant testing.
• Analyse results from all marketing campaigns to improve key performance metrics
• Assist with planning and implementation of promotional campaigns
• Carry out competitor reviews to establish best in class email and CRM activity.
• Assist in the wider marketing across all channels.

Key Skills & Experience...

• Previous experience in marketing and CRM
• Experience of an email marketing platform and campaign management tool desirable. E.g. Cheetah Digital Marketing Suite, Bronto
• Basic HTML knowledge desirable.
• Copy writing skills
• Dealing with external agencies and internal stakeholders.
• Excellent numeracy and analytical skills
• Fact based decision making.
• Strong organisation skills with ability to multitask a number of projects or tasks
• Excellent communication skills, both written and verbal.
• High attention to detail.
• Creative flair.
• Resilient
• Education: Bachelor's (preferred)
• Experience: Digital marketing: 1 year (preferred)
• Experience: Marketing: 1 year (preferred)

If you think this is right opportunity you have been waiting for, we will offer you in return, a competitive salary as well as holiday and contributory pension. You can also expect to enjoy:

• Colleague discount of up to 25% across the Halford Group.
• Life assurance
• Fantastic deals across a range of other retailers, travel providers, and more
• Employee Assistance Programme offering advice and support
• Trade Price Bike Scheme
• Option to join our Share Save and Cycle2Work schemes

If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.

Swansea - United Kingdom | Full-time, Permanent

Tredz are one of the UK’s largest independent cycling retail groups, with headquarters in Swansea and over 250 employees.

As part of the Halfords group we have grown from a small shop into a strong operator in the premium cycling market.

We are looking to recruit a Bike Mechanic for our Bicycle Workshop in Store based in Llansamlet, Swansea.

Successful applicants must be able to clearly demonstrate a mechanical ability and have recent experience of maintaining bicycles, ideally in a bicycle workshop or retail environment.

Experience of bike building/Cytech qualified preferable

If you think this is right opportunity you have been waiting for, we will offer you in return, a competitive salary as well as holiday and contributory pension. You can also expect to enjoy:

• Colleague discount of up to 25% across the Halford Group.
• Life assurance
• Fantastic deals across a range of other retailers, travel providers, and more
• Employee Assistance Programme offering advice and support
• Trade Price Bike Scheme
• Option to join our Share Save and Cycle2Work schemes

If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.

Swansea - United Kingdom | Temporarily Remote | Full-time, Permanent

Tredz is a recognised company that has established a rock-solid reputation for their performance cycling products. Through the support of IT development and expertise, the company has seen exponential growth over the last year and achieved great success. Due to our growth, we now need more people to support our IT department and are adding the role of Junior IT Quality Assurance to our team.

The Job...

Reporting to the Software Development Engineer in Test, the purpose of this role is to support the IT Development team in dealing with increasing IT improvement tasks, and to help drive key areas of development and change. Whilst this is regarded as a junior role there will be plenty of opportunity for you to develop your knowledge and expertise in this field. It is anticipated that with on the job training and your drive for learning and development you will progress into the role of IT Quality Assurance.

Whilst no formal IT qualifications or experience in IT is essential, previous experience in a similar role and automated testing experience would be advantageous.

Salary will be dependent on experience and knowledge.

Working as part of a small team the job holder would be expected to display:

• Prioritisation skills to meet deadlines
• Concise, clear, and understandable report writing
• Problem solving
• Ability to work as a team
• Attention to detail
• Communication skills

Key Responsibilities

• Carry out defect reporting that impacts the overall quality of the product
• Bug reproduction, documentation of defects
• Reporting issues that are not easily reproducible
• To undertake all system test related activities in support of the business requirements for the provision of new and updated systems
• To ensure that test scenarios and scripts are prepared in a structured way, prioritised to reflect business or technical priorities, and are approved by appropriate stakeholders
• Carry out testing as per the defined procedures

If you think this is right opportunity you have been waiting for, we will offer you in return, a competitive salary as well as holiday and contributory pension. You can also expect to enjoy:

• Colleague discount of up to 25% across the Halford Group.
• Life assurance
• Fantastic deals across a range of other retailers, travel providers, and more
• Employee Assistance Programme offering advice and support
• Trade Price Bike Scheme
• Option to join our Share Save and Cycle2Work schemes

If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.

Swansea - United Kingdom | Temporarily Remote | Full-time, Permanent

Tredz Bikes are looking for Software Engineers to join our IT Development team.

The role of the software engineer is to design, develop and test software solutions and to build high-quality, innovative and fully performing software that complies with coding standards and technical design. You will build IT products and features that help grow business, solve problems and shape the IT world.

The Job...

Tredz is an exciting and growing ecommerce business that thrives on IT development, expertise and a little creativity. Reporting to a Lead Software Engineer, you will be part of an agile, vibrant and committed multi-disciplined Engineering team. You will work amongst colleagues where your ideas will be listened to and your previous skills and knowledge will be utilised from get go. Whilst this role can be carried out remotely you may be required to attend the office at Swansea some days each week.

• Execute full software development life cycle (SDLC)
• Develop flowcharts, layouts and documentation to identify requirements and solutions
• Write well-designed, testable code
• Produce specifications and determine operational feasibility
• Integrate software components into a fully functional software system
• Develop software verification plans and quality assurance procedures
• Troubleshoot, debug and upgrade existing systems
• Deploy programs and evaluate user feedback
• Comply with project plans and industry standards
• Ensure software is updated with latest feature
• Build products and features that help grow the business, solve problems and shape technology landscape.

Knowledge & Experience

• Experience of using and support Microsoft Azure
• Experience with CI/CD technologies (Team city / Octopus / Devops)
• Knowledge of unit testing
• Experience building web applications using the .NET tech stack (C#, ASP.NET, MVC, .Net Core)
• Knowledge and experience of SQL Server / Entity framework
• Knowledge of HTML, CSS, JavaScript and JS frameworks.
• Understanding and experience of the software development lifecycle and code repositories such as git, including branching and merging flows Good appreciation of Agile development principles
• Software: 1 year (preferred)

Key Skills

• Motivated
• Problem Solving
• Customer centric
• Ability to work independently
• Decision making
• Proactive
• Team Working

If you think this is right opportunity you have been waiting for, we will offer you in return, a competitive salary as well as holiday and contributory pension. You can also expect to enjoy:

• Colleague discount of up to 25% across the Halford Group.
• Life assurance
• Fantastic deals across a range of other retailers, travel providers, and more
• Employee Assistance Programme offering advice and support
• Trade Price Bike Scheme
• Option to join our Share Save and Cycle2Work schemes

If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.