A mountain biker riding a Cube full-suspension bike on an alpine trail

Tredz Exists to Serve Cyclists

We want to support & increase the footprint of cycling and be known as the best in class of bicycle retailers with our service, selection and price.

It’s not HR gibberish to say none of that is possible without great people. We might operate on the internet (alongside physical stores) but everything we do needs human beings to pull the strings: customer contact, parcel dispatch, marketing, technical services, web code, etc, etc.

To that end, our senior management team try to help employees bring their best selves to work. The better the people, the better the result for our customers. Is that where you come in?

Tredz team meeting

Life at Tredz

Tredz Shop Team

We are a hardworking bunch that take pride in punching above our weight. Small beginnings have seen us morph into several departments with a team of around 80 colleagues.

We plan on growing, and growing fast. We change more in a year than other firms might in three years. There are some quieter corners of the company but if change, pace and responsibility are your bag then this is definitely somewhere you can thrive.

Disability Confident - Committed Employer

Why Work at Tredz?

Tredz Customer Service Team

We don’t have endless organisational structures and a long corporate ladder to climb but we certainly offer a vibrant, energising environment with huge opportunity for those who want to develop. The majority of our senior team started life with smaller roles and have taken more responsibility filling larger shoes over time.

Bikes are in our DNA but we don’t expect you to be an elite racer or a hard-core adventurer. We want you for your skills and wherewithal, rather than for your hobbies (i.e. bike knowledge isn’t essential). Other skills are as attractive to us as industry knowledge.

Enjoy Our Benefits

Tredz Workshop Team
  • Colleague discount of up to 25% across the Halfords Group
  • Holiday Purchase scheme
  • Life assurance
  • Fantastic deals across a range of other retailers, travel providers, and more
  • Employee Assistance Programme offering advice and support
  • Trade Price (plus VAT) Bike Scheme
  • Option to join our Share Save and Cycle2Work schemes

Current Opportunities

Health & Safety Officer | Salary: Competitive + Benefits

Swansea - United Kingdom

This newly created role of Health and Safety Officer has been introduced to support the Tredz Business within Halfords Group. This is an excellent opportunity for a Health & Safety Professional who wishes to develop their career and join a face paced organisation and play a pivotal role in aligning Health, Safety and Environmental systems and processes with Halfords Group.

This role will also require the postholder to identify all Health, Safety and Environment requirements that are specific to the Tredz business and offer suitable and sustainable recommendations and ensure implementation.

You will use your knowledge and skills to promote a positive health and safety culture in the workplace. You'll also ensure that employers and colleagues comply with safety legislation and that safety policies and practices are adopted and adhered to across all of the Tredz acquired buildings.

The Job...

Whilst reporting to the Head of Logistics and Warehouse Operations, you will work collaboratively with managers across the Tredz business. You will also be working with Halford Group colleagues to deliver alignment of strategy, policy and processes.

You will be based in Swansea, Fforestfach Tredz but travel to the different Tredz building locations in Swansea and Cardiff will be required in addition to a flexible approach to your working hours.

You will use your knowledge and skills to promote a positive health and safety culture in the workplace. You'll also ensure that employers and colleagues comply with safety legislation and that safety policies and practices are adopted and adhered to across all of the Tredz acquired buildings.

The Role is 40 hours per week (Monday to Friday).

Key Responsibilities

  • Where applicable full deployment of Halfords Group policies and procedures into the Tredz business.
  • Assist Halfords Group in strategic policy and strategy implementation across Tredz, to help drive improvement in Health Safety & environmental matters.
  • Identify Health & Safety, Environment requirements for Tredz and identify recommendations for improvement and implementation.
  • To assist in Health and Safety investigations in connection with any accidents or litigation claims and complete all necessary reports.
  • To provide competent health and safety advice to colleagues and managers
  • Identify Health & Safety, Environment requirements for Tredz and identify recommendations for improvement and implementation.
  • To develop and maintain systems for providing statistical information relating to accidents, analyse accident trends and provide recommendations to reduce the impact of these accidents.
  • To co-operate and communicate professionally with managers, collegues and external parties in relation to Health, Safety and environmental matters.
  • Provide H&S action plans to ensure that all identified corrective actions and remedial works have been implemented. Provide support to ensure these actions are completed to time.
  • To undertake Health and Safety related compliance audits, surveys, inspections, assessments, etc. for all Tredz premises as required.
  • To undertake risk assessments where required to ensure statutory compliance and to co-ordinate and monitor the risk assessment activities undertaken by management and colleagues.
  • To support and provide Health and Safety based training to colleagues and managers as required.
  • Determine safe operating procedures, identify all relevant hazards and educate colleagues.
  • Conduct regular site inspections and ensure all SWP and appropriate policies are implemented and adhered to.
  • Keep records of inspection findings and produce reports that suggest improvements.
  • Keep up to date with new legislation and maintain a working knowledge of all Health and Safety Executive (HSE) legislation and any developments that affect the employer's industry.
  • Advise on a range of specialist areas, e.g. fire regulations, hazardous substances, noise, safeguarding machinery and occupational diseases.
  • Other aspects of administration work when required.

The Skills / Experience...

  • Must be qualified to NEBOSH Certificate standard or equivalent in an Occupational Health, Safety
  • discipline or have considerable relevant experience.
  • Must have detailed knowledge of Health and Safety Legislation and Fire Regulations.
  • Must have an understanding of the principles of lifelong learning and continued professional development.
  • Must have a proven ability to work effectively with a minimum of supervision, organising and prioritising own workload.
  • Must have effective written and oral communication skills, with an ability to communicate with people at all levels of the organisation.
  • Must demonstrate a practical approach to problem solving.
  • Must demonstrate proficiency at working to a high degree of accuracy and show attention to detail.
  • Must be computer literate, proficient in the use of Microsoft Word and Excel.
  • Must be able to travel other Tredz sites as required by the role.
  • Experience of multi-site/unit operation.

If you think this is right opportunity you have been waiting for, we will offer you in return, a competitive salary as well as holiday and contributory pension. You can also expect to enjoy:

  • Colleague discount of up to 25% across the Halford Group.
  • Life assurance
  • Fantastic deals across a range of other retailers, travel providers, and more
  • Employee Assistance Programme offering advice and support
  • Trade Price Bike Scheme
  • Option to join our Share Save and Cycle2Work schemes

If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.

Bike Specialist Sales Advisor | Salary: £19,380 per year + Benefits

Swansea - United Kingdom

We’re looking for a full-time Technical Service Advisor to work in Our Customer Services team based in Swansea.

The Job...

Our technical service team is a vitally important department for Tredz.co.uk. You will be dealing with all aspect of technical aftersales, from warranty claims with suppliers to set-up issues on delivery.

We pride ourselves on our effortless customer service and going the extra mile for our customers, taking the stress out of the situation, and getting issues resolved as quickly as possible. Do you know your headset from your dropout, or your bottom bracket from your stem? Do you possess excellent communication skills and a desire to help customers with their Technical queries.

You will be working from home on a laptop with remote access, our main dedicated office is located above our Swansea store. You must be flexible on shifts as they range from 9am – 5:30pm 7 days a week. A stable internet connection and a quiet place within your home is essential. In the office air conditioning, good coffee and a very tightly knit team come as standard.

The Skills / Experience...

Bikes are in our DNA, for this role we are interested in your cycling history and your bike knowledge, with a keen wiliness to learn more, to complement your customer service experience and your attention to detail. This is a very fast paced and ever-changing role suited to quick thinkers and fast learner.

Ability to create a culture based on our core values: ‘Effortless Customer Service’

  • A genuine passion and understanding for cycling.
  • Ability to display empathy and actively listen
  • Excellent customer service experience with a great telephone manner
  • Quick thinking and good at problem solving
  • Focus on quality not quantity
  • An excellent communicator (written and verbal)
  • Enthusiastic & Passionate
  • Always put yourself in the customer’s shoes
  • Show you are knowledgeable

If you think this is right opportunity you have been waiting for, we will offer you in return, a competitive salary as well as holiday and contributory pension. You can also expect to enjoy:

  • Colleague discount of up to 25% across the Halford Group.
  • Life assurance
  • Fantastic deals across a range of other retailers, travel providers, and more
  • Employee Assistance Programme offering advice and support
  • Trade Price Bike Scheme
  • Option to join our Share Save and Cycle2Work schemes

If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.

Live Chat Specialist | Salary: £19,320 per year + Benefits

Swansea - United Kingdom | Contract length: 6 months - Temporarily remote | Part Time: 20hrs per week

We’re looking for a Part-time (20 hours) Bike Specialist to work in our Live Chat Specialist department in Our Customer Services team based in Swansea.

The Job...

Our Live Chat is at the forefront for Tredz.co.uk and is an increasingly important method of contact for our customers. You’ll be part of a driven specialised team, helping our customers with existing orders as well as advising and sourcing the right bike, parts and accessories.

We pride ourselves on Live Chat Specialist team and the effortless customer service we provide. Live Chat is growing fast and becoming the easiest way for customers to contact us.

We make a big deal about being very easy to contact and our Live Chat advisors are a very important part of that contact. You’ll be helping us by professionally providing information to customers and dealing with a variety of queries.

You will be working from home on a laptop with remote access, our main dedicated office is located above our Swansea store. You must be flexible on shifts, 8 hours Saturday between 9am – 10pm, 6 hours Sunday 4-10pm and 6 hours weekday evenings between 4-10pm. A stable internet connection and a quiet place within your home is essential. In the office air conditioning, good coffee and a very tightly knit team come as standard.

The Skills / Experience...

Bikes are in our DNA, for this role we are interested in your cycling history and a good basic understanding of bikes, with a keen wiliness to learn more, to complement your customer service experience and your attention to detail. As well as any previous experience working in a Live Chat department. This is a very fast paced and ever-changing role suited to quick thinkers and fast learner.

Ability to create a culture based on our core values: ‘Effortless Customer Service’

  • A genuine passion and understanding for cycling.
  • Experience using Live Chat
  • Excellent customer service experience
  • Quick thinking and good at problem solving
  • Focus on quality not quantity
  • An excellent communicator (written and verbal)
  • Enthusiastic & Passionate
  • Always put yourself in the customer’s shoes
  • Show you are knowledgeable

If you think this is right opportunity you have been waiting for, we will offer you in return, a competitive salary as well as holiday and contributory pension. You can also expect to enjoy:

  • Colleague discount of up to 25% across the Halford Group.
  • Life assurance
  • Fantastic deals across a range of other retailers, travel providers, and more
  • Employee Assistance Programme offering advice and support
  • Trade Price Bike Scheme
  • Option to join our Share Save and Cycle2Work schemes

If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.

Cycle Technician | Salary: £19,130.00 per year + Benefits

Swansea - United Kingdom

Tredz are one of the UK’s largest independent cycling retail groups, with headquarters in Swansea and over 250 employees. As part of the Halfords group we have grown from a small shop into a strong operator in the premium cycling market.

We are looking to recruit a Cycle Technician for our Bicycle Workshop in our Distribution Centre in Fforestfach, Swansea.

What knowledge and experiences we are looking for:

  • Successful applicants must be able to clearly demonstrate a mechanical ability and have recent experience of maintaining bicycles, ideally in a bicycle workshop or retail environment.
  • Experience of bike building/Cytech qualified preferable

The position is 40 hrs per week (averaged).

If you think this is right opportunity you have been waiting for, we will offer you in return, a competitive salary as well as holiday and contributory pension. You can also expect to enjoy:

  • Colleague discount of up to 25% across the Halford Group.
  • Life assurance
  • Fantastic deals across a range of other retailers, travel providers, and more
  • Employee Assistance Programme offering advice and support
  • Trade Price Bike Scheme
  • Option to join our Share Save and Cycle2Work schemes

If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.

Warranty & Workshop Cycle Technician | Salary: £18,790.00 per year + Benefits

Swansea - United Kingdom

Tredz is of the UK’s largest independent cycling retail groups, with headquarters in Swansea and over 250 employees. As part of the Halfords group we’ve grown from a small shop into a strong operator in the premium cycling market.

Tredz have an exciting opportunity for a Warranty & Workshop Cycle Technician on a 3 month contract, based in our site in Llansamlet.

What knowledge and experiences we are looking for:

  • The successful candidate must be able to demonstrate clearly a mechanical ability.
  • Experience of building and maintaining bikes is essential. CyTech qualifications is preferable, but not essential as the successful candidate will be fully trained up to CyTech standard.
  • Warehouse: 1 year (Preferred)

The Role is Full Time – 40 hours per week (Monday to Sunday), also covering both Tredz Swansea and Giant Swansea workshops.

If you think this is right opportunity you have been waiting for, we will offer you in return, a competitive salary as well as holiday and contributory pension. You can also expect to enjoy:

  • Colleague discount of up to 25% across the Halford Group.
  • Life assurance
  • Fantastic deals across a range of other retailers, travel providers, and more
  • Employee Assistance Programme offering advice and support
  • Trade Price Bike Scheme
  • Option to join our Share Save and Cycle2Work schemes

If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.

Technical Service Advisor | Salary: £19,320 per year + Benefits

Swansea - United Kingdom | Contract length: 6 months - Temporarily remote

We’re looking for a Technical Services Team Advisor to join the Customer Services Team department in Swansea on a 6 month temporary basis.

Our Technical service team is a vitally important department for Tredz.co.uk. You will be dealing with all aspects of technical aftersales, from warranty claims with suppliers to set-up issues on delivery. With the aim to get our customers back on their bikes safely and as quickly as possible.

We pride ourselves on our effortless customer service, and going the extra mile for our customers, taking the stress out of the situation, and getting any issues resolved as quickly as possible.

Bikes are in our DNA, so for this role we are interested in your cycling history and any technical bike knowledge to complement your customer service experience and your attention to detail.

You’ll be based in a dedicated office in our Swansea Office. Air conditioning, good coffee and a very tightly knit team come as standard.

What knowledge and experiences we are looking for:

  • Customer Service Experience
  • Bike Technical Knowledge

What type of person are we looking for:

  • An excellent communicator
  • Comfortable using a computer
  • Have a good telephone manner
  • Quick thinking and good at problem solving
  • Able to work on your own and within a team

If you think this is right opportunity you have been waiting for, we will offer you in return, a competitive salary as well as holiday and contributory pension. You can also expect to enjoy:

  • Colleague discount of up to 25% across the Halford Group.
  • Life assurance
  • Fantastic deals across a range of other retailers, travel providers, and more
  • Employee Assistance Programme offering advice and support
  • Trade Price Bike Scheme
  • Option to join our Share Save and Cycle2Work schemes

If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.

Tredz Product Manager | Salary: (depending on experience) + Benefits

Swansea - United Kingdom

Tredz has established itself as a successful UK reputation for their performance cycling products, through innovation and customer satisfaction they have developed a large and loyal customer base and now require a IT Product Manager to help them move into their next exciting phase of expansion.

The IT Product Manager is a key role within the Tredz and exists to support the growth of the business by the extending the number of IT products (features, tasks and system services) from ideation creation to delivery. It will focus on developing the groups’ websites and business applications as part of a continuous programme of change and innovation. The Product Managers mission is to deliver high-value, outcome-focused solutions that drive business growth.

You will join a multi-disciplined team of software engineers, product managers, designers and testers to build products and features that help grow the business, solve problems and shape how the team works. Whilst no formal qualifications are required for this role, experience in a product management role alongside the required skills and knowledge will be necessary.

The Key Responsibilities for this role will be:

  • Contribute to defining the vision and direction for the digital roadmap; leading and overseeing the ideation, validation, technical development, launch and continuous improvement.
  • Working through design problems from beginning to end, translating research insights into ideas for disruptive new products and features, then create detailed functional specifications and plans to realise them.
  • Liaise with the senior management and stakeholders to ensure all customer specific requirements are captured, product launches, and service offerings are well considered, and phased according to priorities.
  • Contribute to the management and prioritisation of the ecommerce roadmap, managing dependencies and leveraging functionality or knowledge from other areas of the business.
  • Sketch and prototype ideas to quickly assess viability, iterating based on feedback from the whole team.
  • Use customer insight and analytics to validate customer problems and solutions throughout the product development process and inform the success of products / functionality.
  • Work closely with developers as they build and deploy solutions – act as the “go to” person during the development of the project for queries over the functional requirements and specification, work with testers to define acceptance criteria.
  • Identify and analyse problems and issues that may affect the company’s website's / service.

What knowledge and experiences we are looking for:

  • Strong digital experience gained within an online / eCommerce environment and a proven track record in delivering and managing complex products.
  • Excellent knowledge and experience of the eCommerce technical eco-system; from web technologies and payment gateways to marketing tools, data products and security.
  • Experience of optimising products through testing and analysis, including AB testing, customer research and web analytics.

What type of person are we looking for:

  • A pro-active self-starter who sees the bigger picture.
  • Curious, creative and data guided.
  • Credible intuition and judgement with the ability to test and validate assumptions.
  • Commercially aware and outcome focused.
  • Ability to evaluate projects to ensure maximum return on investment.
  • Understand the value in iterating relentlessly to optimise and improve product performance.
  • Comfortable working on a range of different projects.
  • Excellent written and verbal communication.
  • Ability to lead and be part of a team.

If you think this is right opportunity you have been waiting for, we will offer you in return, a competitive salary as well as holiday and contributory pension. You can also expect to enjoy:

  • Colleague discount of up to 25% across the Halford Group.
  • Life assurance
  • Fantastic deals across a range of other retailers, travel providers, and more
  • Employee Assistance Programme offering advice and support
  • Trade Price Bike Scheme
  • Option to join our Share Save and Cycle2Work schemes

If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.