Tredz Jobs
Tredz Exists to Serve Cyclists
We want to support & increase the footprint of cycling and be known as the best in class of bicycle retailers with our service, selection and price.
It’s not HR gibberish to say none of that is possible without great people. We might operate on the internet (alongside physical stores) but everything we do needs human beings to pull the strings: customer contact, parcel dispatch, marketing, technical services, web code, etc, etc.
To that end, our senior management team try to help employees bring their best selves to work. The better the people, the better the result for our customers. Is that where you come in?
Life at Tredz
We are a hardworking bunch that take pride in punching above our weight. Small beginnings have seen us morph into several departments with a team of around 80 colleagues.
We plan on growing, and growing fast. We change more in a year than other firms might in three years. There are some quieter corners of the company but if change, pace and responsibility are your bag then this is definitely somewhere you can thrive.
Why Work at Tredz?
We don’t have endless organisational structures and a long corporate ladder to climb but we certainly offer a vibrant, energising environment with huge opportunity for those who want to develop. The majority of our senior team started life with smaller roles and have taken more responsibility filling larger shoes over time.
Bikes are in our DNA but we don’t expect you to be an elite racer or a hard-core adventurer. We want you for your skills and wherewithal, rather than for your hobbies (i.e. bike knowledge isn’t essential). Other skills are as attractive to us as industry knowledge.
Enjoy Our Benefits
- Colleague discount of up to 25% across the Halfords Group
- Holiday Purchase scheme
- Life assurance
- Fantastic deals across a range of other retailers, travel providers, and more
- Employee Assistance Programme offering advice and support
- Trade Price (plus VAT) Bike Scheme
- Option to join our Share Save and Cycle2Work schemes
Current Opportunities
Cardiff - United Kingdom | Part-time, Permanent
At Tredz we're big bike believers, Big time.
We're real bike people with a real online bike shop. Sharing our passion, our know-how, our stories. All to bring bikes to people who love riding as much as us. We're for minimum fuss, maximum enjoyment. Here to help riders, and their bikes, get out there.
Tredz Bikes are looking for a Sales Advisors to join our team of cycling enthusiasts, based in Cardiff, delivering effortless customer service.
The Job...
Our sales advisors are the front line for our stores. You’ll be the friendly approachable face of Tredz, offering the very best advice when it comes to all things bikes and accessories and thus ensuring our great products find the right homes.
We make a big deal about being the place for all things cycling – and our customer service needs to be second to none. You’ll be based in our Cardiff store and be available to work flexibly, including weekends
The Person...
Bikes are in our DNA, so for this role we are interested in your cycling history and any expert bike knowledge to complement your customer service experience and your attention to detail.
The Skills / Experience...
- A genuine passion for cycling
- Comfortable using a computer
- Great communication skills
- Confidence to speak to customers
- Quick thinking and good at problem solving
- Able to work on your own and within a team environment
- Sales: 1 year (preferred)
Job Types: Part-time, Permanent
Pay: From £3,598.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule
- Day shift
- Weekends only
- Working days are Sunday with contracted hours being 6 hours per week.
Experience
- customer service: 1 year (preferred)
Work Location: In person
If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.
Swansea - United Kingdom | Full-time, Permanent
At Tredz we're big bike believers, Big time.
We're real bike people with a real online bike shop. Sharing our passion, our know-how, our stories. All to bring bikes to people who love riding as much as us. We're for minimum fuss, maximum enjoyment. Here to help riders, and their bikes, get out there.
We’re looking for a full time Customer Service Advisor to join us in our Contact Centre based in Llansamlet, Swansea
The Job...
Our customer service team is the front line for Tredz.co.uk. You’ll be processing orders, taking payments and keeping the customer up to date throughout their order ensuring we always offer our customers an effortless service.
We make a big deal about being very easy to contact – and our customer service advisors are a very important part of that contact. You’ll be helping us by answering calls and dealing with a variety of queries.
You’ll be based in a dedicated office in our Swansea store. Air conditioning, good coffee and a very tightly knit team come as standard.
The Skills / Experience...
Bikes are in our DNA, for this role we are interested in your customer service experience and wherewithal, your cycling history and any expert bike knowledge would be an advantage but not essential for the role.
Attention to detail and an excellent attitude to customer service first, our bike training will cover the rest. You would also need to be:
- An excellent communicator
- Comfortable using a computer
- Have a good telephone manner
- Quick thinking and good at problem solving
- Able to work on your own and within a team environment
- Customer Service: 1 year (preferred)
Job Types: Full-time, Permanent
Pay: £23,983.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Employee discount
- Enhanced maternity leave
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Schedule
- Day shift
- Weekend availability
Experience
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Swansea
If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.
Swansea - United Kingdom | Permanent, Part-time
At Tredz we're big bike believers, Big time.
We're real bike people with a real online bike shop. Sharing our passion, our know-how, our stories. All to bring bikes to people who love riding as much as us. We're for minimum fuss, maximum enjoyment. Here to help riders, and their bikes, get out there.
At Tredz our vision is to be the UK’s #1 Trusted Performance Cycling Specialist and our purpose is to make buying and owning a bike as enjoyable as riding one.
Tredz are trusted specialist experts who take pride in delivering an excellent customer experience. We’re big believers in sharing our passion and know-how as Online Bike Experts with deep relationships with market leading brands.
While we are predominately a digital, specialist cycling business, we also have three thriving stores which are an extremely important part of our Welsh heritage and are a very important prominent local feature in our future.
Tredz have an opportunity for Part -Time Warehouse Operatives based in Fforestfach, Swansea.
The purpose of this role is to assist with picking and packing duties within the bikes and accessories departments.
Working in our warehouses your main duties will be picking/packing bike and accessory products. You will be able to work well within a team as well as work on your own when required. You will have good communication and organisation skills along with a can-do attitude.
Key Responsibilities:
- Picking/packing bike and accessory products within a timely manner to ensure customer expectations are achieved.
- Update various IT systems to ensure duties are recorded correctly
- A knowledge of bikes and accessories is preferable but not essential
- Excellent communication and organisational skills
- The ability to work alone or as part of a team
- Experience in a similar environment would be desirable but not essential
The Successful candidate will also need to hold a Full Category B driving licence as there will be a requirement to drive the company vehicles for internal deliveries to our stores.
Hours are 24 hours per week, with shift pattern between 6.00am - 5.30pm
Job Types: Part-time, Permanent
Pay: £14,390.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Employee discount
- Enhanced maternity leave
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Schedule
- 8 hour shift
Experience
- Warehouse experience: 1 year (preferred)
Work Location: In person
If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.
