Tredz Jobs
A career with Tredz
We come together to create great experiences
Every rider matters. That belief shapes how we work together every day. We excite riders with our products, inspire confidence through expert advice, reassure through reliable support, and share in the ride from start to finish.
Creating these experiences takes care, collaboration, and pride in the work we do. There's more going on behind the scenes than most people realise to get our rider customers the products they order from us. From technology and buying to warehousing, logistics and customer support, our teams rely on each other to deliver at scale. Every role plays a part, whether customer-facing or behind the scenes.
With over 250 colleagues working across our offices, distribution centre, warehouses and shops in Swansea and Cardiff, there's real scope to learn, contribute, and develop your career. We're entering and exciting period of growth and we're looking for people who want to be part of it and grow with us.
Great people doing great things
We believe people do their best work when they understand how their role contributes. Clear goals and shared direction help everyone see the difference their work makes.
From there, we encourage people to share ideas on how things could be done better. If you're curious, like asking questions, or spot an opportunity to improve something, you'll be supported to explore it and speak up.
Growing and learning together
You'll be part of a growing business, with plenty happening across many different types of teams.
We look for people with skills and experience who enjoy their work and take pride in doing it well. For some, that means changing the roles they do over time and getting involved as the business develops. For others, it means bringing consistency and expertise to a role they enjoy. Both are valued here.
Many of our senior team started in entry roles and progressed by growing and learning with the business.
Different thinking, better ideas
Often, great ideas come from people with different experiences, skills, and ways of thinking and working together.
Some of us know cycling inside out. Others bring experience from different industries. That mix helps us challenge assumptions and spot things others miss.
We encourage people to share views and learn from each other. When different perspectives are welcomed, the work imporoves and so do the experiences we create together.
Current Opportunities
Location
Hybrid work in Llansamlet SA7 9FH
Benefits
- Employee discount
- Employee assistance programme
- Free parking
- Cycle to work scheme
- Company pension
Full Job Description
Tredz is a leading UK online cycling specialist retailer, supporting riders nationwide with everything they need to get moving. From our Swansea base, we operate Contact, Support and Distribution Centres, alongside specialist stores in Swansea and Cardiff.
It’s an exciting time to join us, we’re into our next phase of growth and innovation. We’re passionate about outstanding customer experiences and creating a workplace where people thrive. We’re curious by nature and enjoy learning from ideas, insights, and the way customers think and behave.
This is an exciting opportunity for an existing Team Manager looking to accelerate their CX career. You'll gain hands-on experience across customer outcomes, operational leadership, coaching and continuous improvement, while influencing the moments mattering most to Tredz customers.
Whether it's a warranty claim, a faulty product, a repair or a damaged item after delivery, the Aftersales Team sits at the point where customer trust is won or lost. This role leads in that experience.
You'll lead a team of bike and product experts handling warranties, faults, repairs and delivery issues. You don't need to be the technical expert. Your role is to create clarity, build capability and provide the support allowing the team to make confident and consistent decisions.
We're looking for someone who wants more than managing a queue of work. Someone who wants to improve how things are done, develop people, use customer insight to drive change and play a key role in shaping the future customer experience at Tredz.
Success in this role is creating a team that customers trust. A team that puts things right promptly, delivers fair outcomes and leaves customers feeling valued, respected and glad they chose Tredz. It's also about delivering those outcomes efficiently, using data, planning and continuous improvement to keep pace with changing customer demand while maintaining high standards.
- Managing a team in an office or contact centre environment (Essential)
- Managing day-to-day and long-term team performance, including prioritising work and flexing resource to meet changing customer demand (Essential)
- Building and delivering coaching, training and improvement plans for both individuals and teams (Essential)
- Experience in a regulated environment such as financial services, insurance, banking or utilities (Advantageous)
- Handling and resolving escalated customer issues and complex cases (Advantageous)
- Understanding of applying consumer rights (Advantageous)
- An interest in cycling or experience in the cycling industry (Beneficial. We have plenty of bike experts here to help you too!)
- Organises people, priorities and resource to meet changing customer demand.
- Champions fair customer outcomes and helps the team make consistent, balanced, confident decisions.
- Creates clear processes and gains team buy-in to follow them consistently.
- Identifies issues, challenges assumptions and drives continuous improvement.
- Uses customer feedback and insight to understand problems and improve the customer experience.
- Builds a culture of accountability, ownership and high standards.
- Coaches and develops individuals and teams through feedback, training and support.
- Actively builds knowledge, stays curious and encourages others to do the same.
- Works collaboratively across teams to remove barriers and improve outcomes.
Work Location: Hybrid remote in Swansea Tredz Contact Centre (above Store) SA7 9FH. On occasion you may work an ‘onsite day’ from the alternative office at Tredz SA5 4DL.
The application process: Please email your CV to apply to info@tredz.co.uk. Our recruitment process has two stages. The first stage is an assessment day. From this, we’ll shortlist candidates to a separate interview day.
The assessment day will include group tasks and a short individual presentation, giving us the chance to get to know the person behind the CV, including your skills, style and approach. Both stages will take place at the Tredz Fforestfach Support Centre.
Why Join Tredz?
- Competitive Salary: £31,592.00 per annum (Grade T-D)
- This role’s offered on a hybrid basis, with at least two days a week in the office. Shifts run between 9am and 7pm and include a Saturday on a rota.
- Discretionary Annual Bonus payable up to 10%
- Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT) — an amazing perk for anyone who’s passionate about cycling.
- Great Team: Work in a thriving environment with a group that shares your love for bikes and cycling.
- Skill Development: Grow your expertise by working on a wide range of bikes and products.
- 33 days holiday (increasing to 38 days with length of service) - pro rata for PT.
- Company Sick Pay, Pension and Life Assurance
- Performance related bonus
- Up to 50% off Halfords garage bills and discounts across Halfords retail stores
- Discounts on everything from groceries to restaurants, shopping, and insurance
- Family & Friends Discounts
- Cycle to Work Scheme
- Financial Planning Support
- 24/7 GP Access, 364 days a year
- Share Save Scheme with 20% discount on shares
- Health Cash Plan
Closing Date: 16th October 2026.
At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.
If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.
Job Types: Full-time, Permanent
Pay: £31,592 per year
Work Location: Hybrid remote in Llansamlet SA7 9FH