Tredz Exists to Serve Cyclists
We want to support & increase the footprint of cycling and be known as the best in class of bicycle retailers with our service, selection and price.
It’s not HR gibberish to say none of that is possible without great people. We might operate on the internet (alongside physical stores) but everything we do needs human beings to pull the strings: customer contact, parcel dispatch, marketing, technical services, web code, etc, etc.
To that end, our senior management team try to help employees bring their best selves to work. The better the people, the better the result for our customers. Is that where you come in?
Life at Tredz
We are a hardworking bunch that take pride in punching above our weight. Small beginnings have seen us morph into several departments with a team of around 80 colleagues.
We plan on growing, and growing fast. We change more in a year than other firms might in three years. There are some quieter corners of the company but if change, pace and responsibility are your bag then this is definitely somewhere you can thrive.
Why Work at Tredz?
We don’t have endless organisational structures and a long corporate ladder to climb but we certainly offer a vibrant, energising environment with huge opportunity for those who want to develop. The majority of our senior team started life with smaller roles and have taken more responsibility filling larger shoes over time.
Bikes are in our DNA but we don’t expect you to be an elite racer or a hard-core adventurer. We want you for your skills and wherewithal, rather than for your hobbies (i.e. bike knowledge isn’t essential). Other skills are as attractive to us as industry knowledge.
Enjoy Our Benefits
- 28 days holiday with added recognition of time served
- Sickness pay policy
- Pension scheme with employer contributions
- Salary sacrifice scheme access (bikes, child care, etc.)
- Life assurance for death in service (heaven forbid)
- Staff discounts on bikes and kit (we don’t want to profit on colleagues’ cycling)
- Free onsite parking
Customer Services
Swansea - United Kingdom | Full-time, temporary
We’re looking for a full time customer service advisor to join us in Swansea on a 3 month temporary basis, with a view to make permanent.
The Job...
Our customer service team is the front line for Tredz.co.uk. You’ll be processing orders, taking payments and keeping the customer up to date throughout their order.
We make a big deal about being very easy to contact – and our customer service advisors are a very important part of that contact. You’ll be helping us by answering calls and dealing with a variety of queries.
You’ll be based in a dedicated office in our Swansea store. Air conditioning, good coffee and a very tightly knit team come as standard.
The Skills / Experience...
Bikes are in our DNA, for this role we are interested in your customer service experience and wherewithal, your cycling history and any expert bike knowledge would be an advantage but not essential for the role.
Attention to detail and an excellent attitude to customer service first, our bike training will cover the rest.
You would also need to be:
- An excellent communicator
- Comfortable using a computer
- Have a good telephone manner
- Quick thinking and good at problem solving
- Able to work on your own and within a team
If this sounds like your perfect job, then please send your CV to jobs@tredz.co.uk
Swansea - United Kingdom | Full-time, temporary
We’re looking for a full-time Customer Service/Bike Specialist to work in our Live Chat Specialist department in Swansea on a 3 month temporary basis, with a view to make permanent.
The Job...
Our Live Chat is at the forefront for Tredz.co.uk and is an increasingly important method of contact for our customers. You’ll be part of a driven specialised sales team, along with offering customer service helping with existing orders and sourcing the right bike, parts and accessories for our customers.
We pride ourselves on our new Live Chat system and the effortless customer service we provide. Live Chat is growing fast and becoming the easiest way for customers to contact us.
We make a big deal about being very easy to contact and our Live Chat advisors are a very important part of that contact. You’ll be helping us by professionally providing information to customers and dealing with a variety of queries.
You’ll be based in a dedicated office above our Swansea store and will also work from home on a laptop with remote access. You must be flexible on shifts as they range from 9 am – 5.30 pm in our office and 1.30 pm – 10 pm at home including weekends. A stable internet connection and a quiet place within your home is essential. In the office air conditioning, good coffee and a very tightly knit team come as standard.
The Skills / Experience...
Bikes are in our DNA, for this role we are interested in your in your cycling history and any expert bike knowledge to complement your customer service experience and your attention to detail. As well as any previous experience working in a Live Chat and or Sales environment.
Ability to create a culture based on our core values: ‘Effortless Customer Service’
- A genuine passion for cycling
- Experience using Live Chat
- Sales focused
- Comfortable using a computer
- Quick thinking and good at problem solving
- Quality not Quantity
- An excellent communicator (written and verbal)
- Be Enthusiastic and Passionate
- Create Moments of ‘WOW’
- Keep it Simple
- Always put yourself in the customer’s shoes
- Show you are knowledgeable and Informative
If this sounds like your perfect job, then please send your CV to jobs@tredz.co.uk
Swansea - United Kingdom | Full-time, temporary
We’re looking for a full-time Bike Specialist Sales Advisor to join us in Swansea on a 3 month temporary basis, with a view to make permanent.
The Job...
Our Bike Specialist team is the heartbeat of all things bikes at Tredz.co.uk.
Do you know your headset from your dropout, or your bottom bracket from your stem? Do you possess excellent communication skills and a desire to connect customers to the amazing products we sell?
We pride ourselves on our effortless customer service, and going the extra mile for our customers.
Bikes are in our DNA, so for this role we are interested in your cycling history and any expert bike knowledge to complement your customer service experience and your attention to detail
You’ll be based in a dedicated office in our Swansea Office. Air conditioning, good coffee and a very tightly knit team come as standard.
The Skills / Experience...
Bikes are in our DNA, so for this role we are interested in your cycling history and any expert bike knowledge to complement your customer service experience and your attention to detail.
Ability to create a culture based on our core values: ‘Effortless Customer Service’
- A genuine passion for cycling
- Comfortable using a computer
- Have a great telephone manner
- Quick thinking and good at problem solving
- Quality not Quantity
- An excellent communicator (written and verbal)
- Be Enthusiastic & Passionate
- Create Moments of ‘WOW’
- Keep it Simple
- Always put yourself in the customer’s shoes
- Show you are knowledgeable & Informative
If this sounds like your perfect job, then please send your CV to jobs@tredz.co.uk
Retail(Our Physical Stores)
Swansea - United Kingdom | Part-time
We are looking for part time sales advisor to join our team of cycling enthusiasts, based in Swansea, delivering effortless customer service.
Do you know your headset from your dropout, or your bottom bracket from your stem? Do you possess excellent communication skills and a desire to connect customers to the amazing products we sell?
If so, then we need you!
The Job...
Our sales advisors are the front line for our stores. You’ll be the friendly approachable face of Tredz, offering the very best advice when it comes to all things bikes and accessories and thus ensuring our great products find the right homes.
We make a big deal about being the place for all things cycling – and our customer service needs to be second to none. You’ll be based in our Swansea stores and be available to work either a Saturday or Sunday every weekend.
The Person...
Bikes are in our DNA, so for this role we are interested in your cycling history and any expert bike knowledge to complement your customer service experience and your attention to detail.
The Skills / Experience...
Essential Skills:
- A genuine passion for cycling
- Comfortable using a computer
- Have a good telephone manner
- Quick thinking and good at problem solving
- Able to work on your own and within a team environment
Required experience:
- Sales: 1 year
- Cycling Knowledge: 1 year
If this sounds like your perfect job, then please send your CV to jobs@tredz.co.uk
Swansea - United Kingdom | Full-time
Tredz is of the UK’s largest independent cycling retail groups, with headquarters in Swansea and over 250 employees. As part of the Halfords group we’ve grown from a small shop into a strong operator in the premium cycling market.
Tredz have an exciting opportunity for a Warranty Cycle Technician, based in our site in Llansamlet.
The Job...
The successful candidate must be able to demonstrate clearly a mechanical ability.
Experience of building and maintaining bikes is essential. CyTech qualifications is preferable, but not essential as the successful candidate will be fully trained up to CyTech standard.
The Role is Full Time – 40 hours per week (Monday to Sunday), also covering both Tredz Swansea and Giant Swansea workshops.
Benefits include...
- 28 days holiday
- Sickness pay policy (after qualifying period)
- Pension scheme with employer contributions
- Salary sacrifice scheme access (after successful completion of probationary period)
- Life assurance
- Staff discounts on bikes and kit
- Free onsite parking
- Job Type: Full-time
If this sounds like your perfect job, then please send your CV to jobs@tredz.co.uk
I Don't See a Role I Like
Don’t see anything specific above that fits your skill set? Don’t panic. We're always on the hunt for passionate, smart, kick-ass people, who don't look at their watch all day waiting for home time.
If you find our ethos and culture resonates with you and you’re a proactive person who’d like to make a difference then we’d love to hear from you.
To join a gang of like-minded folks doing stuff that make cyclists happy, either online or in store, drop us a line (CV, letter, whatever) at jobs@tredz.co.uk. We won't sell your data but we might just put you to work :)