Contact Us

We’re always happy to help you get the best deal on bikes, parts and accessories.

You can:

1. Request a price match if you’ve seen the same product cheaper elsewhere. Check if your item qualifies on our Price Match page
2. Blue Light Card discount available
3. Look out for offers like our £5 off voucher on product pages, and other pop-up deals.

Your bike is built and quality checked by our Cytech qualified mechanics, then packed by hand to be posted to you. In the box will be a set of free pedals to start you riding from the day your bike arrives.

Once you unbox the bike, you’ll only need to:

1. Attach the pedals which we include as standard
2. Straighten and secure the handlebars

Once done, you’re ready to ride.

You can upgrade your pedals any time with our range of premium options. If you want help choosing, our team can guide you.

You can track your order at any time using our Track My Order page.

Once your order is on the way, we’ll email you a dispatch notice with tracking details from our delivery partner so you can follow its journey.

Once you receive your dispatch email from Tredz, it will include your DHL tracking link. Tracking usually becomes live overnight on the day your order is dispatched.

Once tracking is live, you can choose your delivery day directly with DHL, usually up to 5 working days ahead. DHL will show all available delivery options for your area.

We’re unable to set or change the delivery date from Tredz before your order has been dispatched and collected by DHL.

The first step is to check your tracking details in the dispatch email we sent when your order was handed over to the courier. If there’s still an issue with your delivery, get in touch with our Courier Team at DeliveryHelp@tredz.co.uk and we’ll help you get it resolved.

We work closely with our delivery partners to keep things on track, but occasionally delays can happen outside our control, especially during busy periods like Black Friday and the festive season.

You can ask us to cancel your order before it’s dispatched.

If your order has already been packed or sent, you won’t be able to cancel it, but you can return it to us instead.

If you need to change your order, such as updating the delivery address or adding or removing an item, get in touch as soon as possible and we’ll check if we can still make the change in time.

You can return any item to us within 90 days of receipt for a refund or exchange.

To return an item:

1. It must be in original packaging and in a resalable condition
2. Please pack the item inside an outer box or protective packaging
3. Do not attach labels or tape directly to the manufacturer’s packaging, as this can damage it and may affect your refund

Returns to Tredz have a postage cost, which you’ll need to cover.

Important: Take a look at our Returns Page for full details on how and where to return your item.

No, you can’t top up a Cycle to Work voucher if the bike costs more. This isn’t a tredz decision. It’s set by government legislation.

Cycle to Work is a salary sacrifice scheme, which means the voucher must cover the full value of the bike and accessories. Paying the difference yourself would break the rules of the scheme.

If the bike you want costs more than your voucher, your options are:

1. Choose a bike within your voucher value
2. Ask your employer if they can increase your voucher amount (if your scheme allows it)

If you’re unsure what’s possible with your scheme, it’s best to check with your provider or employer.

If you’ve already reserved a bike with us, email your voucher to CycleToWork@tredz.co.uk.

Please include:

1. A copy of your voucher
2. Confirmation of any accessories you’d like to add to your order

Our team will then process your order and keep you updated on the next steps.

Yes, you can reserve a bike through our online chat. Reservations are held for 30 days.

In limited cases, we may be able to extend your reservation for a short time. This depends on you having a confirmed voucher issue date from your employer.

To extend or cancel a reservation, email our Cycle to Work team at CycleToWork@tredz.co.uk.