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Live Chat - The best way to contact us is to use Live Chat by clicking the widget at the bottom right of your screen
Track Your Order - If you're looking for an update on your order, you can track it order

Useful information

Frequently asked questions

How can I check my order status?

You can check your order status at any time either through your account, or by using your order number and postode. Click Here to check yours.

Where is my order?

For up to date progress of your order, please visit Track Your Order, email info@tredz.co.uk or call us on 01792 799508.

Will I be sent a dispatch email?

Yes, you will receive an email when your order is dispatched. Remember to check your junk mail folder.

How do I contact Tredz?

You can contact Tredz by email on info@tredz.co.uk, or by phone on 01792 799508.

How do I order a bike on finance?

Finance is available on any order over £99. During checkout you’ll be given the option to apply for one of our popular finance deals – including 0% APR finance. Head over to our Bike Finance page for all the information you need.

How do I order a bike on the Cycle to Work scheme?

At Tredz we accept Cycle to Work certificates from most national schemes. To order a bike through Cycle to Work you can use our handy online quote form which takes a few moments to complete. You can pass this quote to your employer who will issue you a certificate. Send your certificate and quote to us at info@tredz.co.uk and we will fulfil your order.

Alternatively if your cycle to work provider is Cyclescheme, you can redeem your certificate through our online checkout, which means you will receive your new bike, clothing and accessories even quicker.

For more information, see our Cycle to Work page.

Where is my Cyclescheme certificate number and redemption code?

Your certificate number and redemption code can be found on your Cyclescheme certificate, which will be given to you by your HR department. Find out more

What is your returns policy?

You can return any item to us within 365 days of receipt for a refund or exchange. Simply return your items to us in their original packaging and in a resalable condition. Please fill in and enclose our returns form to help process your items as quickly as possible. There will be a postage cost for returns to Tredz. For all our returns information see our Returns page.

I need help setting up my new bike.

Bikes are all delivered assembled, and instructions for setting up your bike will be included in the box. On our Bike Build page you’ll find a video to show you how to set your handlebars and put your pedals on.

I need some buying advice.

Have you checked our guides section? Here you’ll find bike, accessory and maintenance advice. If you need more help, contact our knowledgeable advisors on 01792 799508 or info@tredz.co.uk.



Live Chat

Live Chat

Monday - Friday
9am - 8pm

Saturday
9am - 5:30pm

Sunday
10am - 6:30pm

Bank Holidays
9am - 8pm

Click here to speak to one of our online bike experts

Contact Tredz by Email

Email us

Customer Services
info@tredz.co.uk

Warranty
warranty@tredz.co.uk

Returns Department
returns@tredz.co.uk

Contact Tredz by Mail

By Post

Tredz
St. Gerards House
Kingsway
Swansea West Industrial Park
Swansea
SA5 4DL


Contact Tredz by phone

Phone us

Customer Services & Warranty
01792 799 508

Monday - Friday
9am - 5:30pm

Bank Holidays
9am - 5:30pm



Need help? Get in touch

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Tredz has partnered with Trustpilot because we want to know how our customers rate us. We’re proud of our customer services, but we’re always looking for ways to improve as well. We need you to share your feedback at Trustpilot so we can make buying bikes online easier, faster and more affordable.

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Registered Office:

Icknield Street Drive, Washford West, Redditch, Worcestershire, B98 0DE. 

Tredz & www.tredz.co.uk are trading names & styles of Performance Cycling Limited (Formerly Tredz Ltd)

Company No. 03398601, VAT No. 797 0776 69.

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© Performance Cycling Limited 2024. Tredz is a trading name of Performance Cycling Limited. All Rights Reserved Company No. 03398601 | VAT No: 797 0776 69

† IMPORTANT INFORMATION: Performance Cycling Limited FRN: 720557 trading as Tredz & Tredz Bikes are Authorised and Regulated by the Financial Conduct Authority. We are a credit broker, not a lender – credit is subject to status and affordability, and is provided by a panel of lenders of whom we have a commercial relationship. Terms & Conditions Apply. Performance Cycling Limited trading as Tredz is registered in England and Wales 03398601. Registered office: Icknield Street Drive, Washford West, Redditch, Worcestershire, England, B98 0DE. Performance Cycling Limited trading as Tredz is authorised and regulated by the Financial Conduct Authority. Our registration number is 720557. Credit provided subject to age and status.

Finance is subject to application, financial circumstances and borrowing history. Performance Cycling Limited FRN: 720557 trading as Tredz are authorised and regulated by the Financial Conduct Authority. We are a credit broker not a lender – credit is subject to status and affordability and is provided by Mitsubishi HC Capital UK PLC. Terms & Conditions Apply.

† Novuna Representative Example: If total purchase price is £4,255.52 and your selected term is 36 months 14.9% APR Representative, Annual Interest Rate 14.9% p.a. Fixed with £0 deposit you would pay £145.38 per month. Total amount payable will be £5.233.68 with a cost of credit of £978.16.

† Novuna Buy Now Pay Later Example: If total purchase price is £4,255.52, payment holiday of 12 months and 24 monthly payments at 9.9% APR Representative, Annual Interest Rate 9.9% p.a. Fixed with £0 deposit you would pay £213.02 per month. Amount of Credit £4255.52, Total amount payable will be £5,112.48 with a cost of credit of £856.96. If the loan amount is voluntarily paid in full before the deferral period ends, interest will be waived but an early settlement fee up to £29 will apply.

PayPal Credit is subject to status. Terms and Conditions apply. Performance Cycling Limited acts as a broker and offers credit from PayPal Credit. PayPal Credit is a trading name of PayPal UK Ltd Registered Office: Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH. † Full Representative Example: Representative 23.9% APR (variable), Purchase interest rate 23.9% p.a. (variable), Assumed credit limit £1,200.00.

PayPal Credit and PayPal Pay in 3 are trading names of PayPal UK Ltd Registered Office: Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH. PayPal Credit: Terms and conditions apply. Credit subject to status, UK residents only, Performance Cycling Limited acts as a broker and offers finance from a restricted range of finance providers. PayPal Pay in 3: PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. 18+. UK residents only. Pay in 3 is a form of credit, may not be suitable for everyone. Use may affect your credit score or make credit less accessible or more expensive for you. Consider if affordable for you. See product terms for more details.

Learn more about Pay in 3.

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