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Tredz Exists to Serve Cyclists

We want to support & increase the footprint of cycling and be known as the best in class of bicycle retailers with our service, selection and price.

It’s not HR gibberish to say none of that is possible without great people. We might operate on the internet (alongside physical stores) but everything we do needs human beings to pull the strings: customer contact, parcel dispatch, marketing, technical services, web code, etc, etc.

To that end, our senior management team try to help employees bring their best selves to work. The better the people, the better the result for our customers. Is that where you come in?

View our latest vacancies
Tredz team meeting

Life at Tredz

Tredz Shop Team

We are a hardworking bunch that take pride in punching above our weight. Small beginnings have seen us morph into several departments with a team of around 80 colleagues.

We plan on growing, and growing fast. We change more in a year than other firms might in three years. There are some quieter corners of the company but if change, pace and responsibility are your bag then this is definitely somewhere you can thrive.

Disability Confident - Committed Employer

Why Work at Tredz?

Tredz Customer Service Team

We don’t have endless organisational structures and a long corporate ladder to climb but we certainly offer a vibrant, energising environment with huge opportunity for those who want to develop. The majority of our senior team started life with smaller roles and have taken more responsibility filling larger shoes over time.

Bikes are in our DNA but we don’t expect you to be an elite racer or a hard-core adventurer. We want you for your skills and wherewithal, rather than for your hobbies (i.e. bike knowledge isn’t essential). Other skills are as attractive to us as industry knowledge.

Enjoy Our Benefits

Tredz Workshop Team
  • 28 days holiday with added recognition of time served
  • Sickness pay policy
  • Pension scheme with employer contributions
  • Salary sacrifice scheme access (bikes, child care, etc.)
  • Life assurance for death in service (heaven forbid)
  • Staff discounts on bikes and kit (we don’t want to profit on colleagues’ cycling)
  • Free onsite parking

Customer Services

Customer Service Advisor | Salary: £17,077 + Benefits

Swansea - United Kingdom | Full-time

We’re looking for a full time customer service advisor to join us in Swansea.

The Job...

Our customer service team is the front line for Tredz.co.uk. You’ll be processing orders, taking payments and keeping the customer up to date throughout their order.

We make a big deal about being very easy to contact – and our customer service advisors are a very important part of that contact. You’ll be helping us by answering calls and dealing with a variety of queries.

You’ll be based in a dedicated office in our Swansea store. Air conditioning, good coffee and a very tightly knit team come as standard.

The Skills / Experience...

Bikes are in our DNA, for this role we are interested in your customer service experience and wherewithal, your cycling history and any expert bike knowledge would be an advantage but not essential for the role.

Attention to detail and an excellent attitude to customer service first, our bike training will cover the rest.

You would also need to be:

  • An excellent communicator
  • Comfortable using a computer
  • Have a good telephone manner
  • Quick thinking and good at problem solving
  • Able to work on your own and within a team

If this sounds like your perfect job, then please send your CV to jobs@tredz.co.uk

Bike Specialist Sales Advisor | Salary: £18,096 + Benefits

Swansea - United Kingdom | Full-time

We’re looking for a full-time Bike Specialist Sales Advisor to join us in Swansea.

The Job...

Our Bike Specialist team is the heartbeat of all things bikes at Tredz.co.uk.

Do you know your headset from your dropout, or your bottom bracket from your stem? Do you possess excellent communication skills and a desire to connect customers to the amazing products we sell?

We pride ourselves on our effortless customer service, and going the extra mile for our customers.

Bikes are in our DNA, so for this role we are interested in your cycling history and any expert bike knowledge to complement your customer service experience and your attention to detail

You’ll be based in a dedicated office in our Swansea Office. Air conditioning, good coffee and a very tightly knit team come as standard.

The Skills / Experience...

Bikes are in our DNA, so for this role we are interested in your cycling history and any expert bike knowledge to complement your customer service experience and your attention to detail.

Ability to create a culture based on our core values: ‘Effortless Customer Service’

  • A genuine passion for cycling
  • Comfortable using a computer
  • Have a great telephone manner
  • Quick thinking and good at problem solving
  • Quality not Quantity
  • An excellent communicator (written and verbal)
  • Be Enthusiastic & Passionate
  • Create Moments of ‘WOW’
  • Keep it Simple
  • Always put yourself in the customer’s shoes
  • Show you are knowledgeable & Informative

If this sounds like your perfect job, then please send your CV to jobs@tredz.co.uk

Retail(Our Physical Stores)

Part Time In-store Sales Advisor (Swansea) | Salary: £8.21/hr + Benefits

Swansea - United Kingdom | Part-time

We are looking for part time sales advisor to join our team of cycling enthusiasts, based in Swansea, delivering effortless customer service.

Do you know your headset from your dropout, or your bottom bracket from your stem? Do you possess excellent communication skills and a desire to connect customers to the amazing products we sell?

If so, then we need you!

The Job...

Our sales advisors are the front line for our stores. You’ll be the friendly approachable face of Tredz, offering the very best advice when it comes to all things bikes and accessories and thus ensuring our great products find the right homes.

We make a big deal about being the place for all things cycling – and our customer service needs to be second to none. You’ll be based in our Swansea stores and be available to work either a Saturday or Sunday every weekend.

The Person...

Bikes are in our DNA, so for this role we are interested in your cycling history and any expert bike knowledge to complement your customer service experience and your attention to detail.

The Skills / Experience...

Essential Skills:

  • A genuine passion for cycling
  • Comfortable using a computer
  • Have a good telephone manner
  • Quick thinking and good at problem solving
  • Able to work on your own and within a team environment

Required experience:

  • Sales: 1 year
  • Cycling Knowledge: 1 year

If this sounds like your perfect job, then please send your CV to jobs@tredz.co.uk

Distribution

Warehouse Operatives | Salary: £7.85/hr + Benefits

Swansea - United Kingdom | Seasonal

Wheelies/Tredz have short term opportunities for warehouse operatives based in Fforestfach, Swansea.

The purpose of this role is to assist with picking and packing duties within the bikes and accessories departments during our busy summer period.

The Job...

  • Picking/packing bike and accessory products within a timely manner to ensure customer and call centre expectations are achieved.
  • Update various IT systems to ensure duties are recorded correctly
  • A knowledge of bikes and accessories is preferable but not essential
  • Excellent communication and organisational skills
  • The ability to work alone or as part of a team
  • Experience in a similar environment would be desirable but not essential

The Person...

Contracts will be reviewed on a 4 weekly basis. 40 hours per week between Monday - Saturday.

If this sounds like your perfect job, then please send your CV to jobs@tredz.co.uk, with an example of previous work.

Warranty Cycle Technician | Salary: £17,076.80 - £18,096.00 (depending on experience) + Benefits

Swansea - United Kingdom | Full-time

Tredz is of the UK’s largest independent cycling retail groups, with headquarters in Swansea and over 250 employees. As part of the Halfords group we’ve grown from a small shop into a strong operator in the premium cycling market.

Tredz have an exciting opportunity for a Warranty Cycle Technician, based in our site in Llansamlet.

The Job...

The successful candidate must be able to demonstrate clearly a mechanical ability.

Experience of building and maintaining bikes is essential. CyTech qualifications is preferable, but not essential as the successful candidate will be fully trained up to CyTech standard.

The Role is Full Time – 40 hours per week (Monday to Sunday), also covering both Tredz Swansea and Giant Swansea workshops.

Benefits include...

  • 28 days holiday
  • Sickness pay policy (after qualifying period)
  • Pension scheme with employer contributions
  • Salary sacrifice scheme access (after successful completion of probationary period)
  • Life assurance
  • Staff discounts on bikes and kit
  • Free onsite parking
  • Job Type: Full-time

If this sounds like your perfect job, then please send your CV to jobs@tredz.co.uk

I Don't See a Role I Like

Don’t see anything specific above that fits your skill set? Don’t panic. We're always on the hunt for passionate, smart, kick-ass people, who don't look at their watch all day waiting for home time.

If you find our ethos and culture resonates with you and you’re a proactive person who’d like to make a difference then we’d love to hear from you.

To join a gang of like-minded folks doing stuff that make cyclists happy, either online or in store, drop us a line (CV, letter, whatever) at jobs@tredz.co.uk. We won't sell your data but we might just put you to work :)

Send us your CV