Tredz Jobs
A career with Tredz
We come together to create great experiences
Every rider matters. That belief shapes how we work together every day. We excite riders with our products, inspire confidence through expert advice, reassure through reliable support, and share in the ride from start to finish.
Creating these experiences takes care, collaboration, and pride in the work we do. There's more going on behind the scenes than most people realise to get our rider customers the products they order from us. From technology and buying to warehousing, logistics and customer support, our teams rely on each other to deliver at scale. Every role plays a part, whether customer-facing or behind the scenes.
With over 250 colleagues working across our offices, distribution centre, warehouses and shops in Swansea and Cardiff, there's real scope to learn, contribute, and develop your career. We're entering and exciting period of growth and we're looking for people who want to be part of it and grow with us.
Great people doing great things
We believe people do their best work when they understand how their role contributes. Clear goals and shared direction help everyone see the difference their work makes.
From there, we encourage people to share ideas on how things could be done better. If you're curious, like asking questions, or spot an opportunity to improve something, you'll be supported to explore it and speak up.
Growing and learning together
You'll be part of a growing business, with plenty happening across many different types of teams.
We look for people with skills and experience who enjoy their work and take pride in doing it well. For some, that means changing the roles they do over time and getting involved as the business develops. For others, it means bringing consistency and expertise to a role they enjoy. Both are valued here.
Many of our senior team started in entry roles and progressed by growing and learning with the business.
Different thinking, better ideas
Often, great ideas come from people with different experiences, skills, and ways of thinking and working together.
Some of us know cycling inside out. Others bring experience from different industries. That mix helps us challenge assumptions and spot things others miss.
We encourage people to share views and learn from each other. When different perspectives are welcomed, the work imporoves and so do the experiences we create together.
Current Opportunities
Location
Kingsway, Swansea SA5 4DL
Full Job Description
Tredz is looking for a Finance Manager who thrives on turning numbers into insight, leading a small team, and helping drive smarter, more profitable decisions across the business. For this role you will be hands on with management accounts, cashflow, payroll oversight, and financial analysis while also acting as a trusted partner to operational teams.
As part of the Tredz Leaders Group, you’ll have the chance to influence key business decisions, shape finance processes, and champion continuous improvement, all within a collaborative, values-driven culture.
The Finance Manager plays a key operational role in delivering high quality management accounts, overseeing the payroll function, managing day-to-day banking and cash flow, and providing the business with vital financial analysis to help drive the profitability of the business.
Reporting to the Financial Controller, the Finance Manager is responsible for the preparation, coordination, and detailed execution of core finance processes, ensuring information is accurate, timely, and insight driven. The role supports robust financial control, provides commercial analysis to operational teams, and contributes to continuous improvement across finance processes and systems.
As a member of the Tredz Leaders Group, the Finance Manager provides trusted financial insight at an operational level, enabling informed decision-making while operating within the governance and strategic framework set by the Financial Controller.
- Manage, coach, and develop two finance team members, ensuring accurate delivery of day-to-day finance activities and management information.
- Allocate workloads, set clear expectations, and monitor performance to ensure agreed outputs and deadlines are met.
- Set clear objectives aligned to business priorities and support colleagues through coaching, capability building, and structured development plans.
- Support the Financial Controller in fostering a collaborative, values-led finance culture focused on accountability, continuous improvement, and professional development.
- Coordinate and deliver the month end and year end close processes, ensuring accuracy, timeliness, and completeness with insightful performance analysis for review by the financial controller.
- Prepare and maintain monthly balance sheet reconciliations to ensure complete, accurate, and data-backed financial reporting.
- Oversee the end-to-end payroll process, including monthly review checks, ensuring accuracy and compliance prior to final approval.
- Manage day-to-day banking activity and oversee cashflow monitoring and payment runs, escalating risks or issues to the Financial Controller as required.
- Coordinate statutory calculations, filings, and payments in conjunction with the Group Tax team.
- Maintain documentation and evidence to support audit requirements and regulatory compliance. Ensure adherence to accounting standards, tax requirements, and statutory obligations.
- Production of the annual statutory accounts.
- Act as a key point of contact during audit fieldwork, preparing information and responding to requests in a timely and efficient manner, under the direction of the Financial Controller.
- Coordinate the detailed preparation of budget and forecast files, ensuring all business owners provide input and take ownership.
- Produce accurate, timely, and commercially insightful management information that drives decision-making, including analysis of P&L, balance sheet, cashflow, margins, variances, and key trading trends.
- Proactively identify financial risks and opportunities, using analysis to support informed decision-making and improve profitability and efficiency.
- Support the Financial Controller in developing financial models and scenario analysis to aid decision-making and investment case development.
- Act as the day-to-day finance contact for the operational teams, conduct commercial analysis to inform day-to-day decision-making and longer-term strategic initiatives.
- Translate financial data into clear, practical insight for non-financial stakeholders.
- Monitor performance against budgets and support operational teams in understanding variances and corrective actions.
- Escalate material risks, opportunities, or concerns to the Financial Controller with clear analysis and recommendations.
- Ensure financial processes are aligned with operational workflows/areas including purchasing, stock control, supply chain, and customer operations.
- Identify opportunities to improve efficiency, accuracy, and control within finance processes.
- Work closely with the Financial Controller and IT development team to support finance system enhancements and process automation.
- Help embed best practice and consistent ways of working across the finance function.
- Professionally qualified accountant (ACA, ACCA, CIMA) with a minimum of 5 years’ experience.
- Proven experience in management accounting, financial planning and reporting.
- Demonstrated continued professional development with strong technical accounting expertise.
- Strong commercial acumen, analytical and problem-solving skills, with the ability to simplify complex information.
- Highly motivated, excellent attention to detail and accuracy, and highly organised with ability to time manage.
- Advanced Excel and financial modelling capability.
- Confident communicator able to influence and advise stakeholders.
- Experience in retail, e-commerce, distribution, or an operations-led environment.
- Strong working knowledge of the Sage 200 accounting system, using it effectively for day-to-day processing, reporting, and financial control.
- Experience of ERP or finance system implementation or optimisation.
- Demonstrated experience in the payroll function, with a strong understanding of relevant payroll legislation and compliance requirements.
- Commercially curious with strong business acumen.
- Proactive, solutions-focused, and confident in providing constructive challenge.
- Highly organised with the ability to manage multiple priorities.
- Calm, credible, and professional with sound judgement.
- Committed to continuous improvement and high standards of service.
Why Join Tredz?
- Competitive Salary: £50,000 per annum (Grade T-C).
- 40 hours per week, Monday - Friday.
- 33 days holiday
- Hybrid Working (minimum 2 days per week in the office)
- Up to 50% off Halfords garage bills and discounts across Halfords retail stores
- Discounts on everything from groceries to restaurants, shopping, and insurance
- Family & Friends Discounts
- Cycle to Work Scheme
- Financial Planning Support
- 24/7 GP Access, 364 days a year
- Share Save Scheme with 20% discount on shares
- Health Cash Plan
- Company Sick Pay, Pension and Life Assurance
At Tredz, we believe cycling is for everyone, and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.
If you need any adjustments during the recruitment process, just let us know, we’re here to support you every step of the way.
Pay: £50,000.00 per year
Work Location: Hybrid remote in Swansea SA5 4DL
Location
Swansea SA5 4DL
Benefits
- Employee discount
- Sick pay
- Free parking
- Company pension
- Health & wellbeing programme
- Cycle to work scheme
- On-site parking
Full Job Description
Help us make Tredz an even better place to work.
At Tredz, we're passionate about cycling, but even more passionate about our people. We believe that creating a brilliant colleague experience is what enables us to deliver an exceptional customer experience.
Tredz is looking for a Human Resources Advisor to join their energetic, ambitious and supportive People Team. If you enjoy building relationships, solving problems, managing complex employee relations cases and delivering exceptional service, we would love to hear from you.
We are a small team with a big impact. We work collaboratively, get stuck in wherever we are needed and always go the extra mile for our colleagues. We are looking for someone who shares that mindset.
About the Role
As our Human Resources Advisor, you will be a trusted partner to leaders and colleagues across the business, providing professional, pragmatic HR advice that supports both our people and our commercial goals.
This is a true generalist role, giving you exposure to every stage of the colleague journey. You will be responsible for delivering a best-in-class HR service, ensuring every interaction is professional, accurate and people focused.
Whether you are supporting managers through complex employee relations cases, improving our HR processes or helping colleagues navigate important moments in their careers, you'll play a key role in making Tredz a great place to work.
What you’ll be doing
- Delivering a responsive, high-quality HR advisory service across the business
- Managing a wide range of employee relations cases, including disciplinary, grievance, absence, capability and performance matters
- Providing practical, commercially focused advice that supports great decision-making
- Coaching and supporting managers to build confidence in leading their teams
- Ensuring HR administration and documentation is accurate, compliant and completed with exceptional attention to detail
- Supporting recruitment, onboarding and colleague lifecycle activities
- Identifying opportunities to improve HR processes and service delivery
- Supporting People projects that enhance engagement, wellbeing, inclusion and organisational effectiveness
- Building trusted relationships across our stores, distribution centre and support centre
What You'll Bring
- Has experience in a generalist HR Advisory role
- Has a strong understanding of UK employment law and HR best practice
- Is confident managing complex employee relations cases from start to finish
- Has exceptional attention to detail and takes pride in getting things right first time
- Builds strong relationships and communicates with warmth, confidence and credibility
- Is organised, resilient and comfortable managing multiple priorities
- Takes ownership, looks for solutions and enjoys making continuous improvements
- Thrives in a collaborative environment and enjoys being part of a close-knit team
- Shares our passion for creating a workplace where people feel supported, valued and able to perform at their best
Benefits:
- Competitive Salary: £32,000 per annum.
- Hybrid Working – minimum 2 days in the office.
- 33 days holiday (increasing to 38 days with length of service)
- Up to 50% off Halfords garage bills and discounts across Halfords retail stores
- Discounts on everything from groceries to restaurants, shopping, and insurance
- Family & Friends Discounts
- Cycle to Work Scheme
- Financial Planning Support
- 24/7 GP Access, 364 days a year
- Share Save Scheme with 20% discount on shares
- Health Cash Plan
- Company Sick Pay, Pension and Life Assurance
At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.
Closing date: Friday 24th July - we reserve the right to close the job advert early should we have a high number of applicants.
To apply, please send a copy of your CV and a cover letter to jobs@tredz.co.uk.
If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.
Pay: £32,000 per year
Work Location: Hybrid remote in Swansea SA5 4DL
Location
Llansamlet SA7 9FH
Benefits
- Employee discount
- Sick pay
- Free parking
- Company pension
- Health & wellbeing programme
- Cycle to work scheme
- On-site parking
Full Job Description
About Us
Tredz is one of the UK’s leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run Contact, Support and Distribution Centres, plus specialist bike stores in Swansea and Cardiff.
It’s an exciting time to join us, we’ve ambitious plans to expand and innovate. We’re passionate about outstanding customer experiences and creating a workplace where people thrive. We’re curious by nature and enjoy learning from ideas, insights, and the way customers think and behave.
The role
Monday - Friday with an occasional Saturday on a rolling rota basis.
When something goes wrong with a bike or product, our customers need quick, clear support. That’s where Aftersales comes in.
As an Aftersales Advisor, you’ll take ownership of customer issues from start to finish. You’ll review warranty claims, solve problems, and work with suppliers and our workshop to put things right. Every case is different, so the role is focused on judgement, problem-solving, and delivering fair outcomes.
You’ll play a key role in turning problems into positive experiences. Your work will help build trust, improve satisfaction, and keep riders moving.
This is a high-performance team with a strong focus on quality, efficiency, and continuous improvement. You’ll be expected to manage complex cases, take ownership of escalations, and contribute to a consistent, high standard of service across the team.
What you’ll be doing
- Talk to customers by phone, chat, and email to understand their issue
- Review and handle warranty claims, deciding on the right outcome
- Take ownership of cases, including more complex or escalated issues
- Keep accurate records and track cases through to resolution
- Work with suppliers and manufacturers to agree solutions
- Coordinate repairs, returns, and replacements with internal teams
- Provide clear advice on product use and care to prevent future issues
- Focus on resolving cases fully, not just closing contacts
Experience
- Experience in office/contact-centre based working or similar environment (essential)
- Regulated environment experience (e.g., financial services, insurance, banking, utilities) (preferred)
- Warranty or after-sales support experience (advantageous)
- Complaint handling and objection resolution skills (advantageous)
- Cycling industry experience or genuine passion for cycling (nice to have)
Skills & Attributes
- Excellent verbal and written communication
- Strong attention to detail and organisational skills
- Ability to manage and prioritise your workload
- Customer-first mindset with a solution-focused approach
- Sound judgement to deliver fair outcomes and explain reasoning clearly
- Ability to empathise, with keen active listening skills
What you’ll get (subject to eligibility):
- Competitive Salary: £27,716.00 per annum.
- Hybrid Working – minimum 2 days in the office.
- Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
- Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
- Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
- 33 days holiday (increasing to 38 days with length of service)
- Up to 50% off Halfords garage bills and discounts across Halfords retail stores
- Discounts on everything from groceries to restaurants, shopping, and insurance
- Family & Friends Discounts
- Cycle to Work Scheme
- Financial Planning Support
- 24/7 GP Access, 364 days a year
- Share Save Scheme with 20% discount on shares
- Health Cash Plan
- Company Sick Pay, Pension and Life Assurance
At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.
To apply, please send a copy of your CV and a cover letter to jobs@tredz.co.uk.
If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.
Pay: £27,716.00 per year
Work Location: Hybrid remote in Llansamlet SA7 9FH