I had a slightly stop-start approach to purchasing a new bike but thankfully I stopped at Tredz and took the leap (of faith) and purchased this Boardman 9. 2 Gravel / all round bike. I didn't have the best experience with the daft courier company and when the bike eventually arrived, the large cardboard box was not 'whole'. The right gear lever was sticking out of the box and had been scuffed / scratched as a result during transit. I contacted Tredz about this - sending them photo's and a video. Tredz were really supportive and straight away agreed to look into compensation for me. Then came the real kick in the nuts. I happened to look at the bike online, on Tredz's website (again) - and saw that the price had been dropped by £400. . . ! I had only bought it a few days previous. So. . . I told Tredz that I would just send the bike back - as it was still in the box - and then I'd buy 'another' one at the new lower price. But Tredz saw sense and instead just compensated me £395 to cover the drop in price and the damage to the bike caused by transit. Hooray. Thank you The bike itself - I've ridden it a lot over the last few weeks and it is great. Ok it isn't a dedicated road bike but who cares. I bought a second set of wheels and stuck some 32mm slick-ish tyres on them and they're brilliant. It is really comfortable to ride on 32mm tyres compared to daft 23-25mm ones. Duh. Gears - the tech bit - SRAM XPLRS something or other - are a work of genius. You may inevitably find someone (probably a bike mechanic) who will tell you SRAM are pants etc, but fair enough - I love these gears. It's only a 1-by set up - ideal for gravel etc but also ideal for me on the road too. I'm not a bloody pro - so I don't care about needing BIG gears to go fast on the flats ffs. . . I just need to be comfortable, stable, safe and not worry about the gears going weird. And this is the best bit (for me at least). . . the wireless shifting is great BUT so is the connectivity via Bluetooth with your phone (via the SRAM app - FREE) where you can micro-adjust the derailleur should you start hearing / feeling that it is not quite aligned properly. The app will adjust the derailleur by 0. 2mm at a time AND I have been able to do this whilst riding! If you are riding over lumpy surfaces - then you will probably find that the derailleur might go out of alignment a little bit. It won't stop you changing gears etc you'll just probably hear a little bit of that sort of rubbing noise when a gear isn't quite 'right'. A quick micro-adjust and the noise disappears. . . and you're back in the game. Very clever and convenient. I spent an hour or so adding some protective frame tape (self-adhesive) to the bike as I am very likely to damage the frame because I am an idiot. For me - it is a great bike. It looks cool and because of it's hue I have named it The Colonel. Think Cluedo. I have been up a good few hills on it and found the gears absolutely spot on. Downhills I feel good. Sprinting - it's not a dedicated sprint machine but I can hit about 1000watts and I feel 'secure'. Boardman started out as high quality bikes then their reputation possibly hit a bit of a wall with Halfords getting in on it, but in all honesty. . . for the money it cost me the spec is great, the carbon frame is great, the wheels are solid. . . no brainer. I'm nearing 50 years 6ft 1 and about 78-80kg I purchased the medium frame and got a bike fitter to help me feel as comfortable as possible. Thank you Tredz.