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TREDZ PRIVACY STATEMENT

We are committed to protecting and respecting your privacy and will always keep your data safe and secure.

Introduction

Tredz is a specialist retailer of premium bikes, cycling parts, accessories and clothing, which trades online and in-store, stocking over 25,000 products from more than 500 leading brands. Tredz is a trading name of Performance Cycling Ltd (“Performance Cycling”).

As an essential part of our business, we collect and manage customer data. In doing so, we observe UK data protection legislation, and are committed to protecting and respecting customers’ privacy and rights. Specifically, we act as “Data Controller” in respect of the information gathered and processed by this website.

In order that you are reliably informed about how we operate, we have developed this Privacy Statement. Together with any additional Privacy Notices which you may see as you navigate around this website, this Privacy Statement describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this site. This Privacy Statement also provides you with information about how you can have control over our use of your data.

If you have any comments or queries regarding our use of your data, please contact our Data Protection Officer by email at dataprotectionofficer@tredz.co.uk or by post at Data Protection Officer, Tredz, Icknield Street Drive, Washford West, Redditch B98 0DE.

Performance Cycling is a subsidiary of the Halfords Group - a full list of Halfords’ companies is available at www.halfordscompany.com.

What information do we collect about you?

In general terms, we seek to collect information about you so that we can:

  • fulfil orders that you may make via this website;
  • provide high-levels of customer care and customer support;
  • communicate with you effectively, whether this is about your order or enquiry, or so that you don't miss out on great promotions, offers and helpful reminders.

The information that we need for these purposes is known as your “personal data”. This includes your name, home address and contact details. We collect this in a number of different ways. For example, you may provide this data to us directly when filling in forms on this website, or when corresponding with us by telephone, e-mail or letter.

If you are placing an order with us, we may also take your credit card details: however, we do not save this data on any of our systems.

Please be advised that by using this website, we will not be collecting any special categories of data about you (i.e. data about your ethnicity, religion, health etc).

Please also be advised that when you visit this website, cookies will be used to collect information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the internet, and information about your visit such as the pages you viewed or searched for, page response times, download errors etc. We do this so that we can measure our website’s performance and make improvements in the future. Cookies are also used to enhance this website’s functionality and personalisation, which includes sharing data with third party organisations. You can control this by adjusting your cookies settings as described in the 'More information about cookies' section of our Cookies Policy here.

How will we use that information?

We use the data collected from you for the specific purposes listed in the table below. Please note that this table also explains:

  • the lawful basis for processing your data, linked to each processing purpose;
  • in what circumstances your data will be shared with a third party organisation; and
  • for how long we keep data collected by this website.

Data that is collected by cookies is not included in the table below, but is explained in the 'What cookies are on this website?' section of our Cookies Policy here.

Data processing related to a purchase
Processing data Third party organisations with whom data is shared Data retention period
Purpose for processing data:
To fulfil purchases and orders which you may make via this website: this includes the processing of your order (including arrangements you may make for instore collections), the registering of warranties associated to any purchase you may make, the organisation of delivery services etc

Lawful basis for processing data:
To meet the requirements of contract law
Customer details will be captured by UKFast who administers this website on our behalf. The data is then held by Bronto which is a system that contains our customer data, and Planning-Inc who supports our customer database

In order to fulfil a purchase or order, it may also be necessary to share relevant information with third parties, such as suppliers and manufacturers as well as delivery companies. We use many different providers, and therefore it is not possible to list them all individually here
6 years from the end of a customer’s final transaction or the end of the corresponding warranty period
Purpose for processing data:
To fulfil purchases and orders which you may make via a Tredz or Giant store

Lawful basis for processing data:
To meet the requirements of contract law
Customer details will be captured by Citrus Lime, and held by Planning-Inc who supports our customer database

In order to fulfil a purchase or order, it may also be necessary to share relevant information with third parties such as suppliers and manufacturers as well as delivery companies. We use many different providers, and therefore it is not possible to list them all individually here
6 years from the end of a customer’s final transaction or the end of the corresponding warranty period
Purpose for processing data:
To process customer requests for finance / credit (please note that this includes processing for the purposes of fraud prevention)

Lawful basis for processing data:
Customers will be asked to provide informed consent before their data is processed for the purposes of applying for finance or credit
Finance will be arranged on request through V12 Retail Finance Limited, and credit will be arranged on request through Paypal Credit. Customer data will also be shared with SagePay and PayPal 6 years following expiry of the finance agreement
Purpose for processing data:
To process credit / debit card payments

Lawful basis for processing data:
To meet the requirements of contract law
Tredz uses Mastercard, Visa, American Express and all other major credit / debit card companies and payment systems We do not retain credit / debit card data
Purpose for processing data:
To process a request for an eReceipt

Lawful basis for processing data:
Customer consent will be sought before an eReceipt is issued instore: this is separate to consent for marketing purposes
If customers choose an eReceipt rather than a paper receipt, their data will be automatically shared with Citrus Lime, who manages the eReceipt service on our behalf 2 years for the purposes of delivering and/or validating an eReceipt
Purpose for processing data:
To communicate with you via email, SMS text or telephone in order to update you about your specific purchase, for example to confirm your order, or to notify you that your purchase is available

Lawful basis for processing data:
To meet the requirements of contract law
UKFast and Bronto which are the systems that hold customer data, Planning-Inc who supports our customer database, and Mandrill who sends all transactional emails 6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To organise product returns and collections via Asdatoyou, CollectPlus or courier

Lawful basis for processing data:
To meet the requirements of contract law
Information will be shared with contributing partners as necessary to facilitate product returns / collections 6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To provide you with a quotation for the Cycle2work scheme

Lawful basis for processing data:
To meet the requirements of contract law
Freshdesk which is the system that holds customer queries, Planning-Inc who supports our customer database, and Mandrill who sends all transactional emails 6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To redeem a Letter of Collection you have been sent by Halfords or CycleScheme with relation to their cycle-to-work schemes

Lawful basis for processing data:
To meet the requirements of contract law
UKFast and Bronto which are the systems that hold customer data, and Planning-Inc who supports our customer database 6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To follow-up any specific product query which you may have made, even if no purchase was made

Lawful basis for processing data:
To meet the requirements of contract law
To meet the requirements of contract law 6 months if no purchase is made
After-sales data processing
Processing data Third party organisations with whom data is shared Data retention period
Purpose for processing data:
To communicate with you by email, telephone or text following a purchase, but restricted solely to information about that purchase - for example, to remind you to register your bike for insurance purposes, to make a courtesy call to check that you are happy with your purchase etc

Lawful basis for processing data:
This is deemed legitimate, as it is in customers’ interest to receive supportive after-sales care where relevant to their purchase
UKFast and Bronto which are the systems that hold customer data, Freshdesk which is the system that holds customer queries, and Planning-Inc who supports our customer database 6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To provide customer services support by telephone, email or letter: this includes the recording of telephone conversations for monitoring and quality purposes

Lawful basis for processing data:
This is deemed legitimate as it is in customers’ interest that we can access their data in order to resolve any queries, questions, concerns or complaints
UKFast and Bronto which are the systems that hold customer data, Freshdesk which is the system that holds customer queries, and Planning-Inc who supports our customer database. Additionally, calls are recorded on Avaya, our telephone provider 6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To enable you to LiveChat with customer services teams: this includes the recording of LiveChat conversations for monitoring and quality purposes

Lawful basis for processing data:
This is deemed legitimate as it is in customers’ interest to resolve any queries, questions, concerns or complaints that they may have
Zopim who provides the LiveChat function on our website 6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To send you emails reminding you about a service which forms part of your original purchase (i.e. free safety check on bike purchases)

Lawful basis for processing data:
This is deemed legitimate as it is in customers’ interest to be reminded about services to which they are entitled under the terms of their original purchase from us
UKFast and Bronto which are the systems that hold customer data, and Planning-Inc who supports our customer database 6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To communicate with you via email, SMS text or telephone in respect of a product recall or other safety information about a purchase which you have made from us

Lawful basis for processing data:
This is deemed legitimate as it is in customers’ interest to be alerted about any safety issues which may affect a product which they have purchased

Depending upon the nature of the recall / safety information, this may also help protect the vital interests of the customer concerned or another person
UKFast and Bronto which are the systems that hold customer data, Freshdesk which is the system that holds customer queries, and Planning-Inc who supports our customer database 6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To contact a customer by telephone or email regarding a service for which we have provided an offer or quote (i.e. following a finance or Cycle2Work application) which the customer has not yet taken up

Lawful basis for processing data:
This is deemed legitimate, as it is in customers’ interest to remind them about services which they specifically requested but have not yet used
UKFast and Bronto which are the systems that hold customer data, Freshdesk which is the system that holds customer queries, and Planning-Inc who supports our customer database 6 months after the initial offer has been made
Purpose for processing data:
To send you emails asking you to complete a review based on your shopping experience

Lawful basis for processing data:
These are only delivered to customers who have given consent to receive communications from us
Details will be held in our customer database which is managed by Planning-Inc

Please note that customers’ data will only be shared with our market research partner (Trustpilot) if they actively choose to complete the experience review
6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To send you emails asking you to complete a product review, and subsequently to provide a £5 “thank you”

Lawful basis for processing data:
This is deemed legitimate as it is in customers’ interest to be able to provide feedback upon the products that they have purchased to better inform the wider public: however, these emails will only be sent to customers who have consented to receive communications from us
Details will be held in Bronto, the system that holds our customer data. Information will also be held in our customer database which is managed by Planning-Inc 6 years from the end of the final transaction or end of the corresponding warranty period
Data processing for online services
Processing data Third party organisations with whom data is shared Data retention period
Purpose for processing data:
To enable you to set up an online account

Lawful basis for processing data:
This is deemed legitimate as it is in customers’ interest to set up an online account (if they choose) as this will provide a quicker, smoother experience, and enable them to easily manage their communication preferences
By setting up an online account, customers’ details will be captured by UKFast who administers this website on our behalf. The data is also shared with Planning-Inc who supports our customer database 6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To process £5 reward vouchers for customers who have signed up to receive specific communications (i.e. the Tredz newsletter)

Lawful basis for processing data:
Customer consent to receive these communications
Customer details will be captured by UKFast who administers this website on our behalf. The data is then held by Bronto which is the system that contains our customer data, and Planning-Inc who supports our customer database 6 years from the end of the final transaction or end of the corresponding warranty period
Data processing for marketing
Processing data Third party organisations with whom data is shared Data retention period
Purpose for processing data:
To send emails about special offers and promotions that are relevant to you, as well as helpful reminders: this includes, for example, emails about offers during peak periods (i.e. New Year, Black Friday), abandoned baskets, as well as products or services that you have asked us to tell you about

Lawful basis for processing data:
Customers will be asked for their consent before we send marketing communications
Details will be held in Bronto, the system that contains our customer data. Information will also be held in our customer database which is managed by Planning-Inc 6 years from the end of the final transaction or end of the corresponding warranty period
Other data processing
Processing data Third party organisations with whom data is shared Data retention period
Purpose for processing data:
To process competition entries and inform winners

Lawful basis for processing data:
Customers give consent when they submit competition entries: this is separate to consent for marketing
Details will be held in Bronto, the system that contains our customer data 6 years from the end of the final transaction or end of the corresponding warranty period
Data processing related to a purchase
Purpose for processing data:
To fulfil purchases and orders which you may make via this website: this includes the processing of your order (including arrangements you may make for instore collections), the registering of warranties associated to any purchase you may make, the organisation of delivery services etc

Lawful basis for processing data:
To meet the requirements of contract law

Third party organisations with whom data is shared:
Customer details will be captured by UKFast who administers this website on our behalf. The data is then held by Bronto which is a system that contains our customer data, and Planning-Inc who supports our customer database

In order to fulfil a purchase or order, it may also be necessary to share relevant information with third parties, such as suppliers and manufacturers as well as delivery companies. We use many different providers, and therefore it is not possible to list them all individually here

Data retention period:
6 years from the end of a customer’s final transaction or the end of the corresponding warranty period
Purpose for processing data:
To fulfil purchases and orders which you may make via a Tredz or Giant store

Lawful basis for processing data:
To meet the requirements of contract law

Third party organisations with whom data is shared:
Customer details will be captured by Citrus Lime, and held by Planning-Inc who supports our customer database

In order to fulfil a purchase or order, it may also be necessary to share relevant information with third parties such as suppliers and manufacturers as well as delivery companies. We use many different providers, and therefore it is not possible to list them all individually here

Data retention period:
6 years from the end of a customer’s final transaction or the end of the corresponding warranty period
Purpose for processing data:
To process customer requests for finance / credit (please note that this includes processing for the purposes of fraud prevention)

Lawful basis for processing data:
Customers will be asked to provide informed consent before their data is processed for the purposes of applying for finance or credit

Third party organisations with whom data is shared:
Finance will be arranged on request through V12 Retail Finance Limited, and credit will be arranged on request through Paypal Credit. Customer data will also be shared with SagePay and PayPal

Data retention period:
6 years following expiry of the finance agreement
Purpose for processing data:
To process credit / debit card payments

Lawful basis for processing data:
To meet the requirements of contract law

Third party organisations with whom data is shared:
Tredz uses Mastercard, Visa, American Express and all other major credit / debit card companies and payment systems

Data retention period:
We do not retain credit / debit card data
Purpose for processing data:
To process a request for an eReceipt

Lawful basis for processing data:
Customer consent will be sought before an eReceipt is issued instore: this is separate to consent for marketing purposes

Third party organisations with whom data is shared:
If customers choose an eReceipt rather than a paper receipt, their data will be automatically shared with Citrus Lime, who manages the eReceipt service on our behalf

Data retention period:
2 years for the purposes of delivering and/or validating an eReceipt
Purpose for processing data:
To communicate with you via email, SMS text or telephone in order to update you about your specific purchase, for example to confirm your order, or to notify you that your purchase is available

Lawful basis for processing data:
To meet the requirements of contract law

Third party organisations with whom data is shared:
UKFast and Bronto which are the systems that hold customer data, Planning-Inc who supports our customer database, and Mandrill who sends all transactional emails

Data retention period:
6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To organise product returns and collections via Asdatoyou, CollectPlus or courier

Lawful basis for processing data:
To meet the requirements of contract law

Third party organisations with whom data is shared:
Information will be shared with contributing partners as necessary to facilitate product returns / collections

Data retention period:
6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To provide you with a quotation for the Cycle2work scheme

Lawful basis for processing data:
To meet the requirements of contract law

Third party organisations with whom data is shared:
Freshdesk which is the system that holds customer queries, Planning-Inc who supports our customer database, and Mandrill who sends all transactional emails

Data retention period:
6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To redeem a Letter of Collection you have been sent by Halfords or CycleScheme with relation to their cycle-to-work schemes

Lawful basis for processing data:
To meet the requirements of contract law

Third party organisations with whom data is shared:
UKFast and Bronto which are the systems that hold customer data, and Planning-Inc who supports our customer database

Data retention period:
6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To follow-up any specific product query which you may have made, even if no purchase was made

Lawful basis for processing data:
To meet the requirements of contract law

Third party organisations with whom data is shared:
Freshdesk which is the system that holds customer queries, UKFast which holds customer data, and Planning-Inc who supports our customer database

Data retention period:
6 months if no purchase is made
After-sales data processing
Purpose for processing data:
To communicate with you by email, telephone or text following a purchase, but restricted solely to information about that purchase - for example, to remind you to register your bike for insurance purposes, to make a courtesy call to check that you are happy with your purchase etc

Lawful basis for processing data:
This is deemed legitimate, as it is in customers’ interest to receive supportive after-sales care where relevant to their purchase

Third party organisations with whom data is shared:
UKFast and Bronto which are the systems that hold customer data, Freshdesk which is the system that holds customer queries, and Planning-Inc who supports our customer database

Data retention period:
6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To provide customer services support by telephone, email or letter: this includes the recording of telephone conversations for monitoring and quality purposes

Lawful basis for processing data:
This is deemed legitimate as it is in customers’ interest that we can access their data in order to resolve any queries, questions, concerns or complaints

Third party organisations with whom data is shared:
UKFast and Bronto which are the systems that hold customer data, Freshdesk which is the system that holds customer queries, and Planning-Inc who supports our customer database. Additionally, calls are recorded on Avaya, our telephone provider

Data retention period:
6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To enable you to LiveChat with customer services teams: this includes the recording of LiveChat conversations for monitoring and quality purposes

Lawful basis for processing data:
This is deemed legitimate as it is in customers’ interest to resolve any queries, questions, concerns or complaints that they may have

Third party organisations with whom data is shared:
Zopim who provides the LiveChat function on our website

Data retention period:
6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To send you emails reminding you about a service which forms part of your original purchase (i.e. free safety check on bike purchases)

Lawful basis for processing data:
This is deemed legitimate as it is in customers’ interest to be reminded about services to which they are entitled under the terms of their original purchase from us

Third party organisations with whom data is shared:
UKFast and Bronto which are the systems that hold customer data, and Planning-Inc who supports our customer database

Data retention period:
6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To communicate with you via email, SMS text or telephone in respect of a product recall or other safety information about a purchase which you have made from us

Lawful basis for processing data:
This is deemed legitimate as it is in customers’ interest to be alerted about any safety issues which may affect a product which they have purchased

Depending upon the nature of the recall / safety information, this may also help protect the vital interests of the customer concerned or another person

Third party organisations with whom data is shared:
UKFast and Bronto which are the systems that hold customer data, Freshdesk which is the system that holds customer queries, and Planning-Inc who supports our customer database

Data retention period:
6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To contact a customer by telephone or email regarding a service for which we have provided an offer or quote (i.e. following a finance or Cycle2Work application) which the customer has not yet taken up

Lawful basis for processing data:
This is deemed legitimate, as it is in customers’ interest to remind them about services which they specifically requested but have not yet used

Third party organisations with whom data is shared:
UKFast and Bronto which are the systems that hold customer data, Freshdesk which is the system that holds customer queries, and Planning-Inc who supports our customer database

Data retention period:
6 months after the initial offer has been made
Purpose for processing data:
To send you emails asking you to complete a review based on your shopping experience

Lawful basis for processing data:
These are only delivered to customers who have given consent to receive communications from us

Third party organisations with whom data is shared:
Details will be held in our customer database which is managed by Planning-Inc

Please note that customers’ data will only be shared with our market research partner (Trustpilot) if they actively choose to complete the experience review

Data retention period:
6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To send you emails asking you to complete a product review, and subsequently to provide a £5 “thank you”

Lawful basis for processing data:
This is deemed legitimate as it is in customers’ interest to be able to provide feedback upon the products that they have purchased to better inform the wider public: however, these emails will only be sent to customers who have consented to receive communications from us

Third party organisations with whom data is shared:
Details will be held in Bronto, the system that holds our customer data. Information will also be held in our customer database which is managed by Planning-Inc

Data retention period:
6 years from the end of the final transaction or end of the corresponding warranty period
Data processing for online services
Purpose for processing data:
To enable you to set up an online account

Lawful basis for processing data:
This is deemed legitimate as it is in customers’ interest to set up an online account (if they choose) as this will provide a quicker, smoother experience, and enable them to easily manage their communication preferences

Third party organisations with whom data is shared:
By setting up an online account, customers’ details will be captured by UKFast who administers this website on our behalf. The data is also shared with Planning-Inc who supports our customer database

Data retention period:
6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To process £5 reward vouchers for customers who have signed up to receive specific communications (i.e. the Tredz newsletter)

Lawful basis for processing data:
Customer consent to receive these communications

Third party organisations with whom data is shared:
Customer details will be captured by UKFast who administers this website on our behalf. The data is then held by Bronto which is the system that contains our customer data, and Planning-Inc who supports our customer database

Data retention period:
6 years from the end of the final transaction or end of the corresponding warranty period
Data processing for marketing
Purpose for processing data:
To send emails about special offers and promotions that are relevant to you, as well as helpful reminders: this includes, for example, emails about offers during peak periods (i.e. New Year, Black Friday), abandoned baskets, as well as products or services that you have asked us to tell you about

Lawful basis for processing data:
Customers will be asked for their consent before we send marketing communications

Third party organisations with whom data is shared:
Details will be held in Bronto, the system that contains our customer data. Information will also be held in our customer database which is managed by Planning-Inc

Data retention period:
6 years from the end of the final transaction or end of the corresponding warranty period
Other data processing
Purpose for processing data:
To process competition entries and inform winners

Lawful basis for processing data:
Customers give consent when they submit competition entries: this is separate to consent for marketing

Third party organisations with whom data is shared:
Details will be held in Bronto, the system that contains our customer data

Data retention period:
6 years from the end of the final transaction or end of the corresponding warranty period
Purpose for processing data:
To undertake customer segmentation based on behavioural patterns (this does not involve automated decision-making), in order to deliver targeted communications where customers have given consent

Lawful basis for processing data:
This is deemed legitimate as it is in customers’ interest that we understand their preferences and buying behaviours so that the information we provide, is tailored to them

Third party organisations with whom data is shared:
Details will be held in Bronto, the system that contains our customer data. Information will also be held in our customer database which is managed by Planning-Inc

Data retention period:
6 years from the end of the final transaction or end of the corresponding warranty period
Overseas transfers

None of the data that we collect, process or store about you is transferred outside the European Economic Area (EEA). This includes information that is exchanged with any third party organisation as described in the 'How will we use that information?' section of this Privacy Statement.

Your rights

Under the terms of data protection legislation, you have the following rights as a result of using this website:

Right to be informed

This Privacy Statement, together with our Cookies Policy, fulfils our obligation to tell you about the ways in which we use your information as a result of you using this website.

Right to access

You have the right to ask us, in writing, for a copy of any personal data that we hold about you. This is known as a “Subject Access Request”. Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of the information within 30 days of your request.

To make a Subject Access Request, please write to our Data Protection Officer at Tredz, Icknield Street Drive, Washford West, Redditch B98 0DE.

Right to rectification

If any of the information that we hold about you is inaccurate, you can either:

  • visit the “My Account” section of the website where you can make changes to some of the information that we hold about you and amend your preferences;
  • contact our Data Protection Officer at dataprotectionofficer@tredz.co.uk. Any corrections that you request will be made as soon as possible, and certainly no later than 30 days following your notification.

Right to be forgotten

From 25 May 2018, you can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days. For further information, please contact our Data Protection Officer at dataprotectionofficer@tredz.co.uk.

Right to object

You have the right to object to:

  • the continued use of your data for any purpose listed in the 'How will we use that information?' section of this Privacy Statement for which consent is identified as the lawful basis of processing (i.e. you have the right to withdraw your consent at any time);
  • the continued use of your data for any purpose listed in the 'How will we use that information?' section of this Privacy Statement for which the lawful basis of processing is that it has been deemed legitimate.

In some circumstances (i.e. consent to marketing communications), you can exercise your objection by updating your preferences within the “My Account” section of this website. For all other circumstances, you can contact our Data Protection Officer at dataprotectionofficer@tredz.co.uk.

Please note that you can also exercise your right to object to our use of cookies by following the guidance in the 'More information about cookies' section of our Cookies Policy here.

Right to restrict processing

If you wish us to restrict the use of your data because (i) you think it is inaccurate but this will take time to validate, (ii) you believe our data processing is unlawful but you do not want your data erased, (iii) you want us to retain your data in order to establish, exercise or defend a legal claim, or (iv) you wish to object to the processing of your data, but we have yet to determine whether this is appropriate, please contact our Data Protection Officer at dataprotectionofficer@tredz.co.uk.

Right to data portability

If you would like us to move, copy or transfer the data that we hold about you to another organisation, please contact our Data Protection Officer at dataprotectionofficer@tredz.co.uk.

Please be advised that this only applies to certain data which has been submitted by you electronically for specific purposes only. Our Data Protection Officer can provide further advice.

Rights related to automated decision-making

We do not use automated decision-making processes in relation to any information collected via this website.

Data privacy and security

At Tredz, we maintain a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold customers’ personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy.

We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this helps us to:

  • protect against potential breaches of confidentiality;
  • ensure all IT facilities are protected against damage, loss or misuse;
  • increase awareness and understanding of the requirements of information security, and the responsibility of our colleagues to protect the confidentiality and integrity of the information that they handle; and
  • ensure the optimum security of this website.

We recognise that the security of data and transactions on this website is of primary importance. We therefore ensure that all connections to secure parts of the website (such as when you login) are encrypted and authenticated using strong protocols, key exchanges and ciphers.

Location tracking

This website uses geo-location tracking, which shows us where you are in the UK. This enables us to offer next day delivery to specific areas, specify delivery charges for overseas orders, and help people when searching for us online.

Your permission will always be sought before geo-tracking is used, and then, it is only used to personalise your experience.

Google maps

This website is supported by Google Maps. Users are bound by the Google Maps / Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps.html) which includes the Google Privacy Policy (https://www.google.com/intl/ALL/policies/privacy/index.html).

Disclaimers

Every effort is made to ensure that the information provided on this website, and in this Privacy Statement, is accurate and up-to-date, but no legal responsibility is accepted for any errors or omissions contained herein.

We cannot accept liability for the use made by you of the information on this website or in this Privacy Statement, nor do we warrant that the supply of the information will be uninterrupted. All material accessed or downloaded from this website is obtained at your own risk. It is your responsibility to use appropriate anti-virus software.

This Privacy Statement applies solely to the data collected by us, and therefore does not also apply to data collected by third party websites and services that are not under our control. Furthermore, we cannot be held responsible for the Privacy Statements on third party websites, and we advise users to read these carefully before registering any personal data.

Accessibility

We are committed to providing a website in which content is accessible to everyone. We therefore update our website regularly in order to make it as adaptable as possible.

For example, users can control the text size of each page within their browser. On a PC, holding the “Ctrl” key while pressing the “+” (plus) key will increase text size, and holding the “Ctrl” key while pressing the “-“ (minus) key will decrease the text size.

General

Questions and comments regarding this Privacy Statement are welcomed, and should be sent to our Data Protection Officer at dataprotectionofficer@tredz.co.uk.

You can also contact our Data Protection Officer if you have any concerns or complaints about the ways in which your personal data has been handled as a result of you using this website.

Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office who may be contacted at Wycliffe House, Water Lane, Wilmslow SK9 5AF or https://ico.org.uk.