When you buy from Tredz, we want you to able to shop in confidence and to know where you stand. This is a summary of the main terms and conditions for shopping on the Tredz website.
Distance selling regulations mean you have the right to cancel your order within 7 days, starting from the day after you receive your goods. At Tredz we don't think that's enough.
It’s easy to return a product with our 365 day, hassle free returns. We will give you a full refund or exchange on any item that is returned to us unused/unfitted, in a resaleable condition and in its original packaging (where possible).
For hygiene reasons we can’t accept the returns of undergarments if these items have been worn. We understand you would like to try clothing on for sizing and fit, but please make sure you wear undergarments when trying on for size.
Please see our Returns page for full details.
All online credit and debit card transactions take place on SagePay (previously PROTX) secure servers. Communication with SagePay is securely encrypted using Comodo SSL.
See our secure shopping page for more details.
Tredz does not sell, rent or give out personal details you submit to any third party. We may use your phone number, address or email address to contact you about an order. Any personal details gathered from orders or enquiries (collected lawfully and in accordance with the Data Protection Act 1998) are kept safely.
All credit card details are processed securely by SagePay secure payment services.
All prices are £ Sterling and include VAT at the current rate (where applicable).
The information, products and services contained on this website may be out of date or include omissions, inaccuracies or other errors. All information is provided on an 'as is' basis.
All items offered are subject to availability and we reserve the right to refuse any order. Online prices may be different from in-store prices and our shops may not carry the same stock and offers as available online.
Any views or opinions expressed on items are for guidance only and do not constitute any part of a contract.
All sizes where quoted are approximate only. Colours may vary due to manufacturing runs and computer screen settings.
Tredz reserves the right to make changes to this website at any time without notice. Prices and specifications may change without prior warning.
Buyers guides and all other advice articles have been produced by Tredz to help you in your purchasing decisions. These guides are provided for general information, but if you are in any doubt, you should seek help from an appropriate professional. We accept no liability for any loss, damage or injury arising as a result of the advice contained on our Website.
Your order shall only be deemed accepted by us when you have paid for the goods, monies received by us and the goods have been dispatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by us of your Order. We will confirm our acceptance to you by sending you an email confirming that the Goods have been dispatched ('Dispatch Confirmation'). The Contract between us is formed when we send you the Dispatch Confirmation.
Delivery normally takes up to 10 working days. Once checked and signed for all goods are the responsibility of the purchaser. This does not affect your statutory rights as a consumer.
Tredz cannot be held responsible for delivery failures by third parties. We appreciate how frustrating it is if this happens and we'll give our couriers a very hard time if it does, but we're not able to pay any compensation.
In the event that our product descriptions or prices are incorrect, we reserve the right to correct that price or description and notify you accordingly.
If you have ordered an item that is not suitable based upon the incorrect product description or price given, we will correct this by cancelling your order and refunding your credit/debit card or Paypal account in full. This will be the extent of our liability to you in the event of these errors.
Tredz will not be held accountable for any advice given in relation to the suitability of a product required to repair an item.
Please note that orders paid for on finance can only be shipped to the billing address given on your application. It will not be possible for us to ship goods to a different delivery address.
Tredz do reserve the right to exclude products of our choosing from certain finance packages. These can include purchases used in conjunction with promotional coupons, reduced items and sale bikes.
If an order needs to be cancelled, please contact us immediately. If we are unable to fulfil an order we will contact you with an alternative or you may request to cancel the order.
Any complaints should be sent to email@example.com. We endeavour to respond to complaints within 24 hours and complaints are treated in strictest confidence.
Tredz currently offer three types of vouchers: Gift Vouchers, in-store offer vouchers and online promotional vouchers. Please see below for details.
Tredz gift vouchers can be bought online and can be used to purchase any item on our website.
Voucher purchase and use:
Please print your voucher and bring in store to use.
The following terms and conditions apply to in-store vouchers:
The following terms and conditions apply to online offers and newsletter vouchers (not to gift vouchers):
The following terms and conditions apply to all competitions on www.tredz.co.uk and associated social media platforms unless stated otherwise.
At Tredz we regularly spy on the competition to make sure we're offering the best possible price on all our great products.
However, if you're eagle-eyed enough to spot a bit of a bargain elsewhere, we'll do our best to match the price. We keep an eye on the prices charged by leading independent cycle retailers, so if you do spot a product you're after on their site which is cheaper, why not see if we can match it?
Please tell us where you saw the product by calling us on 01792 799508 or send us a message with Price Match enquiry in the subject line. We'll then do some research and get back to you.
As much as we'd love to match every lower price, there are some terms and conditions we have to apply:
Our customer services team is here to help. You can contact us by phone or email, Our opening hours are 9.00am-5.30pm Monday to Friday and 8.30am-12.30pm Saturday.
Tredz, Unit 5, Castell Close, Swansea Enterprise Park, Llansamlet, Swansea SA7 9FH
Tel: 01792 799508 E-Mail: firstname.lastname@example.org
Icknield Street Drive, Washford West, Redditch, Worcestershire, B98 0DE.
Tredz & www.tredz.co.uk are trading names & styles of Performance Cycling Limited (Formerly Tredz Ltd)
Company No. 03398601, VAT No. 484 5446 17.