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Terms & Conditions

When you buy from Tredz, we want you to able to shop in confidence and to know where you stand. This is a summary of the main terms and conditions for shopping on the Tredz website.


Returns

Distance selling regulations mean you have the right to cancel your order within 7 days, starting from the day after you receive your goods. At Tredz we don't think that's enough.

It’s easy to return a product with our 365 day, hassle free returns. We will give you a full refund or exchange on any item that is returned to us unused/unfitted, in a resaleable condition and in its original packaging (where possible). 

For hygiene reasons we can’t accept the returns of undergarments if these items have been worn. We understand you would like to try clothing on for sizing and fit, but please make sure you wear undergarments when trying on for size.

Please see our Returns page for full details.


Security

All online credit and debit card transactions take place on SagePay (previously PROTX) secure servers. Communication with SagePay is securely encrypted using Comodo SSL.

See our secure shopping page for more details.


Privacy statement

Tredz does not sell, rent or give out personal details you submit to any third party. We may use your phone number, address or email address to contact you about an order. Any personal details gathered from orders or enquiries (collected lawfully and in accordance with the Data Protection Act 1998) are kept safely.

Read our full Privacy Policy here.


Warranties and disclaimers

All credit card details are processed securely by SagePay secure payment services.

All prices are £ Sterling and include VAT at the current rate (where applicable).

The information, products and services contained on this website may be out of date or include omissions, inaccuracies or other errors. All information is provided on an 'as is' basis.

All items offered are subject to availability and we reserve the right to refuse any order. Online prices may be different from in-store prices and our shops may not carry the same stock and offers as available online.

Any views or opinions expressed on items are for guidance only and do not constitute any part of a contract.

All sizes where quoted are approximate only. Colours may vary due to manufacturing runs and computer screen settings.

Tredz reserves the right to make changes to this website at any time without notice. Prices and specifications may change without prior warning.

Buyers guides and all other advice articles have been produced by Tredz to help you in your purchasing decisions. These guides are provided for general information, but if you are in any doubt, you should seek help from an appropriate professional. We accept no liability for any loss, damage or injury arising as a result of the advice contained on our Website.

Your order shall only be deemed accepted by us when you have paid for the goods, monies received by us and the goods have been dispatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by us of your Order. We will confirm our acceptance to you by sending you an email confirming that the Goods have been dispatched ('Dispatch Confirmation'). The Contract between us is formed when we send you the Dispatch Confirmation.

Delivery normally takes up to 10 working days. Once checked and signed for all goods are the responsibility of the purchaser. This does not affect your statutory rights as a consumer. 

Tredz cannot be held responsible for delivery failures by third parties. We appreciate how frustrating it is if this happens and we'll give our couriers a very hard time if it does, but we're not able to pay any compensation.


Product Information & Pricing

In the event that our product descriptions or prices are incorrect, we reserve the right to correct that price or description and notify you accordingly.

If you have ordered an item that is not suitable based upon the incorrect product description or price given, we will correct this by cancelling your order and refunding your credit/debit card or Paypal account in full. This will be the extent of our liability to you in the event of these errors. 

Tredz will not be held accountable for any advice given in relation to the suitability of a product required to repair an item.


Buying with finance

The finance facilities offered by Tredz are provided by V12 Finance. We offer Classic Credit and Interest Free Credit. Finance is explained in more detail on the bicycle finance page.

Please note that orders paid for on finance can only be shipped to the billing address given on your application. It will not be possible for us to ship goods to a different delivery address.

Tredz do reserve the right to exclude products of our choosing from certain finance packages. These can include purchases used in conjunction with promotional coupons, reduced items and sale bikes.


Cancellations/refunds

If an order needs to be cancelled, please contact us immediately. If we are unable to fulfil an order we will contact you with an alternative or you may request to cancel the order.


Complaints

Any complaints should be sent to info@tredz.co.uk. We endeavour to respond to complaints within 24 hours and complaints are treated in strictest confidence.


Vouchers and discount offers

Tredz currently offer three types of vouchers: Gift Vouchers, in-store offer vouchers and online promotional vouchers. Please see below for details.

Online vouchers

Tredz gift vouchers can be bought online and can be used to purchase any item on our website.

Voucher purchase and use:

  • Add the voucher(s) to your basket and purchase as normal.
  • Your credit/debit card will be charged when we process the order and generate the voucher. Please note - if you pay by PayPal your money will be taken straight away.
  • We'll send you an email with the voucher (you will not receive a voucher by post).
  • You can forward the email as a gift, or print-out the voucher and send that in the post.
  • You can purchase more than one voucher and buy vouchers as well as other products in the same order.
  • Vouchers can be used to purchase any product on our website.
  • Our system requires vouchers to be used in one transaction, unused portions cannot be re-used.
  • The voucher can be used on a basket value less than the voucher value, however, this means you lose the unused portion of the voucher.
  • Vouchers can not be used on finance orders, or Cycle to Work orders.
  • Vouchers are valid for 12 months and are not redeemable for cash.
  • Please note: Gift vouchers can only be used on Tredz.co.uk or at one of our Tredz branded stores.

In-store vouchers

Please print your voucher and bring in store to use.

The following terms and conditions apply to in-store vouchers:

  • Please print vouchers to be used in-store.
  • Vouchers are redeemable by any person.
  • Only one voucher can be redeemed per person.
  • In-store vouchers cannot be used on-line
  • Vouchers can only be redeemed against full-price products, unless otherwise stated.
  • Only one voucher can be redeemed per transaction.
  • Vouchers are not redeemable for cash.
  • Refunds on products bought using vouchers will only be for the non-voucher value.
  • Vouchers can only be redeemed against values equal to or greater than the voucher value.

Online promotional voucher offers and newsletter offers

The following terms and conditions apply to promotional voucher codes/discount codes unless otherwise stated:

  • Only one voucher can be redeemed per person.
  • Only one voucher can be redeemed per transaction.
  • Vouchers are not redeemable for cash.
  • Promotional codes are subject to a minimum spend of £30.
  • Refunds on products bought using vouchers will only be for the non-voucher value.
  • If vouchers are redeemed against an order value less than the voucher value, the difference will not be refunded.
  • Promotional voucher codes/discount codes cannot be used in conjunction with any other voucher or promotion including Insurance Vouchers.
  • Tredz reserves the right to withdraw or amend offers and vouchers at any time.
  • Unless stated otherwise, the following brands are excluded from offers: Altura, Bianchi, Boardman, Cannondale, Cube, Endura, Frog, Garmin, Giant, GoPro, Haibike, Hoka, Salomon, Lapierre, Liv, NS Bikes, Nukeproof, Ragley, Ridley, Scott, Topeak, Specialized, Zipp. 2018 Bikes, Nearly New Bikes & Cycle to Work are also excluded from the offer.

Other online offers

  • Add the qualifying products to your basket, discount will be automatically applied to the total basket value.


Competitions

The following terms and conditions apply to all competitions on www.tredz.co.uk and associated social media platforms unless stated otherwise.

  • Competitions are open to all people aged 18 or over and a resident in the UK, excluding employees (and their immediate families), affiliated companies, agents or anyone professionally connected with the competition.
  • Only one entry is allowed per person and entries can only be accepted via the official entry format.
  • We won’t accept responsibility for lost or undelivered entries.
  • Every entry will become property of Performance Cycling Ltd (trading as Tredz).
  • We reserve the right to alter, amend or close the competition if necessary.
  • Entry into a competition is considered acceptance of these terms and conditions (which include the specific competition instructions and rules).
  • Winners are contacted via email or direct message and have 14 days to accept the prize
  • If the prize is declined, the winner cannot take up the prize or be contacted within a reasonable time, the prize will be forfeited, and another winner may be drawn at our discretion.
  • Tredz may choose to publish the names of competition winners for publicity.
  • At our discretion we may disqualify entries that are non-compliant with these terms and conditions. In the even of a dispute, the decision of Performance Cycling Ltd is final.
  • Competition prizes are non-transferable, and no cash alternative will be offered.
  • Where specific competition rules conflict with these terms and conditions, the specific competition rules apply.

Price match policy terms

At Tredz we regularly spy on the competition to make sure we're offering the best possible price on all our great products.

However, if you're eagle-eyed enough to spot a bit of a bargain elsewhere, we'll do our best to match the price. We keep an eye on the prices charged by leading independent cycle retailers, so if you do spot a product you're after on their site which is cheaper, why not see if we can match it?

Please tell us where you saw the product by calling us on 01792 799508 or send us a message. We'll then do some research and get back to you.

As much as we'd love to match every lower price, there are some terms and conditions we have to apply:

  • All our products are brand new and genuine, therefore we can't match market place and auction sites, nor can we match international prices.
  • The product must be an exact match therefore the same specification, size and colour and available to order on a UK competitor's website.
  • The competitor must have the same payment method/finance terms and must include delivery charges.
  • The competitor’s price must be listed on their website and cannot be used in conjunction with any other offer e.g. vouchers, member discounts, promotional discounts, clearance or discontinued items etc
  • We will match within 7 days of receipt of purchase.
  • We cannot price match products for orders using the Cycle to Work scheme or using an insurance voucher.
  • All Price Match Promise transactions are carried out at the discretion of Tredz and checked for eligibility. We reserve the right to decline, alter or withdraw this Price Match Promise at any time.

Customer services

Our customer services  team is here to help. You can contact us by phone or email, Our opening hours are 9.00am-5.30pm Monday to Friday and 8.30am-12.30pm Saturday. 

Tredz, Unit 5, Castell Close, Swansea Enterprise Park, Llansamlet, Swansea SA7 9FH 
Tel: 01792 799508 E-Mail: info@tredz.co.uk

Registered Office:

Icknield Street Drive, Washford West, Redditch, Worcestershire, B98 0DE. 

Tredz & www.tredz.co.uk are trading names & styles of Performance Cycling Limited (Formerly Tredz Ltd)

Company No. 03398601, VAT No. 484 5446 17.

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