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Tredz Easy Returns

Returns

Shop with confidence at Tredz

At Tredz, we want you to be happy with your purchase and we inspect everything thoroughly before we send it out. We also carefully package everything to prevent damage.

Sometimes things don't go to plan. If your items aren't suitable here's what you can do about it.


Unwanted items

How to return

Simply return the items to us in their original, resalable condition, and securely packaged, within 365 days of receipt.

All goods must be returned complete, unused and in the same condition as received with the original box and packaging in an undamaged and resalable condition. No refund can be issued until the goods have been received and inspected by us so there may be a small delay. 

For hygiene reasons we can’t accept the returns of undergarments if these items have been worn. We understand you would like to try clothing on for sizing and fit, but please make sure you wear undergarments when trying on for size. Our Returns department will inspect your items before issuing a refund to ensure your item is unworn and in a resalable condition

If you have any questions before purchasing any of these items, please call us on 01792 799508.

Fill in and enclose our returns form to help us process it as quickly as possible. You will need to pay for the items to travel back to us for an exchange/refund (for bikes the postage cost is £35). Please include the returns form and remember to get proof of dispatch, as we cannot be held responsible for goods lost or damaged in transit. 

Please Note: Refund amounts are subject to change if a voucher code has been used on the order. If you have any questions please call us and we'll be happy to help.

What about my delivery charges?

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) advise you have fourteen calendar days to cancel the contract for your order with us and we will issue you with a full refund for the items you have purchased and the cost of standard delivery if you've paid for shipping.

  • The fourteen calendar days start from the day after you receive your order.
  • If you’re returning your whole order and you’ve paid for delivery we'll refund the cost of Standard Delivery to your country even if you've used one of our quicker delivery options. For example, if you pay £5 for a Next Day Delivery service but the cost of Standard Delivery is £2.95 then we will refund you £2.95. The extra £2.05 is not covered under these regulations. If only part of your order is returned, any delivery charge you paid won’t be refunded.
  • We need written confirmation of cancellation from you, so you'll need to get in touch using any of our available contact options to let us know you'd like to cancel your order under the Consumer Contracts Regulations 2013.
  • If you have already received your order, you will need to return to us the items from your order that you wish to cancel. Once you let us know you'd like to cancel we will respond and let you know how to do this.
  • The items you return must be unworn and in their original condition and will be inspected once we have received them.
  • We try hard to accept all returns. Returns to us need to have the original packaging and/or tags still on them. It is your responsibility to ensure that the returned items are packaged well enough that they won't be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case we will not refund you. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.

toyou at ASDA

Asda toyou Returns

Return your order at over 600 Asda stores

For items under 25kg* you can use the Asda toyou service and drop your package off at over 600 ASDA stores.

Step one: If you have received an Asda toyou return label with your order, please attach this label to your parcel. If not, visit the Asda toyou website to print at home or download a QR code and print your label in store.

Step two: Take your parcel to the Asda toyou signposted returns point or hand to a colleague at your most convenient Asda store; remember to include your returns note. Find your nearest Asda store.

Step three: Keep hold of your receipt to track your parcel. Once we receive your return, £3 will be deducted/charged for your refund/exchange to cover the cost of the return - Asda toyou will do the rest.

*Max dimensions: 60cm x 60cm x 90cm. Max weight: 25kg. Restrictions apply.

Please visit www.toyou.co.uk for full terms and conditions


CollectPlus

Collect Plus

Easy as one, two, three

For items under £50 and 10kg, you can use the Collect Plus service and drop your package off at a local store.

Parcel Criteria


  1. All Parcels must be Correctly Packaged and have a Label attached.
  2. Parcels must not weigh more than 10 kilograms nor exceed dimensions of 50 centimetres x 50 centimetres x 60 centimetres.
  3. Collect + reserve the right to reject a Parcel at the Relevant Collection Point if the Parcel exceeds the weight or dimensions stated here or there is not a valid Label attached.

Email

We'll email your label  

Print

Print & attach to your parcel

Delivery

Drop off at a local store

Step one: Buy a returns label for £2.49 and we’ll email it to you

Step two: Print and attach your label to your parcel (include your returns form too)

Step three: Take your parcel to your local collect plus store and remember to get a tracking receipt

Don't worry if you don't have a printer, simply get in touch and we'll send out a paper label to your address. Please keep a copy of your tracking number for your own reference and to speed up any enquiries.


Courier collection

Return a bike

Call us on 01792 799508, and we can help arrange a courier collection.

We'll issue a full refund less any postage fees (for express delivery etc) and any refund charges imposed by your credit card company. There is also a £35 fee for returning a bike that is the wrong size, or simply unwanted. You will be responsible for the returned products until they reach us.

All bikes should be returned complete, unused and in the same condition as received in an undamaged and resalable condition. No refund can be issued until the goods have been received and inspected by us so there may be a small delay. 


Warranty returns

What's included?

Many bikes and parts are covered by a manufacturer warranty.

Below is a list of scenarios that are not covered under warranty.

  • Stripped pedal threads. When you receive your new bike you will need to fit the pedals. Follow our step-by-step guide to fitting your pedals.
  • Damage from causes other than defects in material. For instance, if damage is caused by crashing your bike, it won't be covered under warranty.
  • Normal wear and tear. Components may show signs of wear and tear in less than two years depending on amount of use, type of use and other conditions. Some components can be expected to reach the end of their normal lifespan within this time.
  • Damage to products improperly installed or repaired.
  • Products that have been modified, neglected or poorly maintained.
  • Electric bikes that have been derestricted.

Frequently asked questions

All you need to know

What can't I return?

For hygiene reasons, we cannot accept returns of facemasks, undershorts or underwear if the item has been removed/unsealed from its original packaging. If you have any questions before purchasing any of these items, please call us on 01792 799508.

I've been sent the wrong item - what do I do?

Don't worry - we'll put things right. If we sent you something you didn't order, you need to notify us within seven working days. Return the item within 365 days unused and in its original packaging and you will be refunded, including the return postage cost. Please fill in and enclose our returns slip to help us process your return as quickly as possible.

We'll refund postage costs up to a maximum of £5. Please contact us if your return costs exceeds this amount.

Can I cancel my order?

Yes! You can cancel your order via email or telephone. Our email address is: info@tredz.co.uk or you can contact us on 01792 799508. If the order has been completed and has been shipped, then you will need to arrange a return. This is easiest by telephone so if emailing in please include a daytime telephone number so we can call you back. Your account will be credited once the products arrive back at Tredz.

My product has arrived faulty or damaged. What should I do?

We try our best to make sure items arrive in good condition. If the courier tries to deliver your items damaged, please either do not accept delivery from the courier, or sign for the item as 'damaged'. If you do not have the opportunity to inspect on delivery, you can sign for your item as 'unchecked'. You must inform us at info@tredz.co.uk of any such problems within seven working days so we can rectify the problem.

If you return something due to it being faulty or damaged we refund postage costs up to a maximum of £5- please keep a copy of your receipt to send across to us. Please contact us if your return costs exceed this amount.

How do I return a product under warranty?

In the event of a warranty problem with a product, please inform us at info@tredz.co.uk and we will advise you on the best course of action. Please note that proof of purchase is required with all potential warranty claims.

If you return something due to it being faulty or damaged we refund postage costs up to a maximum of £5. Please contact us if your return costs exceed this amount.

Can I return an item from outside the UK?

Yes, you can. You can return any unwanted item within 365 days of receipt for a full refund. You will need to pay for postage back to us.

If your item is faulty, has been sent in error or is damaged then send the item back to us for a full refund, pending inspection. We will cover the cost of return up to €10. If you’re unsure about your return delivery, please call us on 01792 799508 and we’ll help arrange this for you.

How will I be refunded if I have paid by voucher?

Any payment made by voucher will be refunded as a voucher to the same amount.

How will I be refunded if I have used a discount voucher code?

If you have received a discount when placing your order, this may affect the amount you are refunded. For more information on your order please call us on 01792 799508.

Can you dispose of my used electrical equipment?

When you buy a new electrical or electronic product from Tredz either online or in-store, we will take back your old item on a like-for-like basis. This is in accordance with the Waste Electrical and Electronic Equipment (WEEE) directive which promotes recycling to reduce landfill.

Customers must return their WEEE item to Tredz within 28 days of purchasing their new item. You can either drop the product off in-store, or send the item, clearly marked as 'WEEE' to:

Tredz Bikes
Castell Close
Swansea Retail Park
Llansamlet
Swansea
SA7 9FH

If the item is too large, contact us to arrange a return. Please note that this is not a free service. Alternatively, you can drop off your old electrical equipment at a local recycling to do your bit for the environment.

What about my delivery charges?

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) advise you have fourteen calendar days to cancel the contract for your order with us and we will issue you with a full refund for the items you have purchased and the cost of standard delivery if you've paid for shipping.

  • The fourteen calendar days start from the day after you receive your order.
  • If you’re returning your whole order and you’ve paid for delivery we'll refund the cost of Standard Delivery to your country even if you've used one of our quicker delivery options. For example, if you pay £5 for a Next Day Delivery service but the cost of Standard Delivery is £2.95 then we will refund you £2.95. The extra £2.05 is not covered under these regulations. If only part of your order is returned, any delivery charge you paid won’t be refunded.
  • We need written confirmation of cancellation from you, so you'll need to get in touch using any of our available contact options to let us know you'd like to cancel your order under the Consumer Contracts Regulations 2013.
  • If you have already received your order, you will need to return to us the items from your order that you wish to cancel. Once you let us know you'd like to cancel we will respond and let you know how to do this.
  • The items you return must be unworn and in their original condition and will be inspected once we have received them.
  • We try hard to accept all returns. Returns to us need to have the original packaging and/or tags still on them. It is your responsibility to ensure that the returned items are packaged well enough that they won't be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case we will not refund you. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.