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about us

Contact Us

How can we help

Our customer services team is here to help. You can contact us by phone, live chat, email, or by using the form below.

Whether you need some help with sizing, or have questions and comments about our services, our friendly team is just a click or phone call away. We aim to respond to all queries within one working day.









Frequently asked questions

How can I check my order status?

You can check your order status at any time either through your account, or by using your order number and postode. Click Here to check yours.

Where is my order?

For any update on the progress of your order, please email info@tredz.co.uk or call us on 01792 799508.

Will I be sent a dispatch email?

Yes, you will receive an email when your order is dispatched. Remember to check your junk mail folder.

How do I contact Tredz?

You can contact Tredz by email on info@tredz.co.uk, or by phone on 01792 799508.

How do I order a bike on finance?

Finance is available on any order over £99. During checkout you’ll be given the option to apply for one of our popular finance deals – including 0% APR finance. Head over to our Bike Finance page for all the information you need.

How do I order a bike on the Cycle to Work scheme?

At Tredz we accept Cycle to Work certificates from most national scheme. To order a bike through Cycle to Work you can use our handy online quote form which takes a few moments to complete. You can pass this quote to your employer who will issue you a certificate. Send your certificate and quote to us at info@tredz.co.uk and we will fulfil your order.

Alternatively If your cycle to work provider is Cyclescheme, you can redeem your certificate through our online checkout, which means you will recieve your new bike, clothing and accessories even quicker.

For more information, see our Cycle to Work page.

Where is my Cyclescheme certificate number and redemption code?

Your certificate number and redemption code can be found on your Cyclescheme certificate, which will be given to you by your HR department. Find out more

What is your returns policy?

You can return any item to use within 365 days of receipt for a refund or exchange. Simply return your items to us in their original packaging and in a resalable condition. Please fill in and enclose our returns form to help process your items as quickly as possible. There is will be a postage cost for returns to Tredz. For all our returns information see our Returns page.

I need help setting up my new bike.

Bikes are all delivered assembled, and instructions for setting up your bike will be included in the box. On our Bike Build page you’ll find a video to show you how to set your handlebars and put your pedals on.

I need some buying advice.

Have you checked our guides section? Here you’ll find bike, accessory and maintenance advice. If you need more help, contact our knowledgeable advisors on 01792 799508 or info@tredz.co.uk.



Got a question?


Contact Tredz by phone

Phone us

Customer Services
01792 799508

Bike Specialists
01792 346501

Technical Services
01792 346500

Returns Department
01792 799508


Contact Tredz by email

Email us

Customer Services
info@tredz.co.uk

Bike Specialists
bikespecialists@tredz.co.uk

Technical Services
warranty@tredz.co.uk

Returns Department
returns@tredz.co.uk


Customer services opening hours

Week Day Opening Hours
Monday -
Tuesday -
Wednesday -
Thursday -
Friday -
Saturday - (Customer Services only)
Sunday
Bank Holidays -

By Post
Tredz Online
Castell Close

Swansea Retail Park
Llansamlet
Swansea
SA7 9FH

Tredz (Returns Department)
St. Gerards House
Kingsway
Swansea West Industrial Park
Swansea
SA5 4DL


Review us on Trustpilot

Tredz has partnered with Trustpilot because we want to know how our customers rate us. We’re proud of our customer services, but we’re always looking for ways to improve as well. We need you to share your feedback at Trustpilot so we can make buying bikes online easier, faster and more affordable.

Trustpilot


Registered Office:

Icknield Street Drive, Washford West, Redditch, Worcestershire, B98 0DE. 

Tredz & www.tredz.co.uk are trading names & styles of Performance Cycling Limited (Formerly Tredz Ltd)

Company No. 03398601, VAT No. 484 5446 17.

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