How can we help
Our customer services team is here to help. You can contact us by phone, live chat, email, or by using the form below.
Whether you need some help with sizing, or have questions and comments about our services, our friendly team is just a click or phone call away. We aim to respond to all queries within one working day.
Frequently asked questions
You can check your order status at any time either through your account, or by using your order number and postode. Click Here to check yours.
For any update on the progress of your order, please email email@example.com or call us on 01792 799508.
Yes, you will receive an email when your order is dispatched. Remember to check your junk mail folder.
You can contact Tredz by email on firstname.lastname@example.org, or by phone on 01792 799508.
Finance is available on any order over £99. During checkout you’ll be given the option to apply for one of our popular finance deals – including 0% APR finance. Head over to our Bike Finance page for all the information you need.
At Tredz we accept Cycle to Work certificates from most national schemes. To order a bike through Cycle to Work you can use our handy online quote form which takes a few moments to complete. You can pass this quote to your employer who will issue you a certificate. Send your certificate and quote to us at email@example.com and we will fulfil your order.
Alternatively if your cycle to work provider is Cyclescheme, you can redeem your certificate through our online checkout, which means you will receive your new bike, clothing and accessories even quicker.
For more information, see our Cycle to Work page.
Your certificate number and redemption code can be found on your Cyclescheme certificate, which will be given to you by your HR department. Find out more
You can return any item to use within 365 days of receipt for a refund or exchange. Simply return your items to us in their original packaging and in a resalable condition. Please fill in and enclose our returns form to help process your items as quickly as possible. There is will be a postage cost for returns to Tredz. For all our returns information see our Returns page.
Bikes are all delivered assembled, and instructions for setting up your bike will be included in the box. On our Bike Build page you’ll find a video to show you how to set your handlebars and put your pedals on.
Customer services opening hours
|Week Day||Opening Hours|
|Saturday||- (Customer Services only)|
Tredz (Returns Department)
Swansea Retail Park
Tredz (Returns Department)
St. Gerards House
Swansea West Industrial Park
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Tredz has partnered with Trustpilot because we want to know how our customers rate us. We’re proud of our customer services, but we’re always looking for ways to improve as well. We need you to share your feedback at Trustpilot so we can make buying bikes online easier, faster and more affordable.
Icknield Street Drive, Washford West, Redditch, Worcestershire, B98 0DE.
Tredz & www.tredz.co.uk are trading names & styles of Performance Cycling Limited (Formerly Tredz Ltd)
Company No. 03398601, VAT No. 484 5446 17.