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about us

Contact Us

How can we help

Our customer services team is here to help. You can contact us by phone, live chat, email, or by using the form below.

Whether you need some help with sizing, or have questions and comments about our services, our friendly team is just a click or phone call away. We aim to respond to all queries within one working day.

Frequently asked questions

How can I check my order status?
Where is my order?
Will I be sent a dispatch email?
How do I contact Tredz?
How do I order a bike on finance?
How do I order a bike on the Cycle to Work scheme?
Where is my Cyclescheme certificate number and redemption code?
What is your returns policy?
I need help setting up my new bike.
I need some buying advice.

Got a question?

Contact Tredz by phone

Phone us

Customer Services
01792 799508

Bike Specialists
01792 346501

Technical Services
01792 346500

Returns Department
01792 799508

Contact Tredz by email

Email us

Customer Services

Bike Specialists

Technical Services

Returns Department

Customer services opening hours

Week Day Opening Hours
Monday -
Tuesday -
Wednesday -
Thursday -
Friday -
Saturday - (Customer Services only)
Sunday Closed

By Post
Tredz Online
Castell Close

Swansea Retail Park

Tredz (Returns Department)
St. Gerards House
Swansea West Industrial Park

Review us on Trustpilot

Tredz has partnered with Trustpilot because we want to know how our customers rate us. We’re proud of our customer services, but we’re always looking for ways to improve as well. We need you to share your feedback at Trustpilot so we can make buying bikes online easier, faster and more affordable.